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Intentional Interviewing > Chapter 12. Resilience and Stress Management > Flashcards

Chapter 12. Resilience and Stress Management Flashcards

1
Q

“Sharlon, I really like the job you did in the volunteer campaign. A lot of people commented on your excellent work.” What does this statement illustrate?

a. Interpretation/reframing	
b. Logical consequences	
c. Self-disclosure	
d. Feedback
A

d. Feedback

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2
Q

“I’d feel more comfortable if I weren’t the center of attention.” What does this statement illustrate?

a. Interpretation/reframing	
b. Logical consequences	
c. Self-disclosure	
d. Feedback
A

c. Self-disclosure

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3
Q

“I’m really feeling bad right now.” What does this statement illustrate?

a. Interpretation/reframing	
b. Logical consequences	
c. Self-disclosure	
d. Feedback
A

c. Self-disclosure

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4
Q

“Jordan, would you please sit here and be quiet.” Is this a good example of self-disclosure or feedback?

a. Yes	
b. No
A

b. No

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5
Q

“Students, take out a sheet of paper.” Is this a good example of self-disclosure or feedback?

a. Yes	
b. No
A

b. No

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6
Q

“I think you’re doing that just because you want attention.” Is this a good example of self-disclosure or feedback?

a. Yes	
b. No
A

b. No

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7
Q

“Now, if I were you, I’d work a little harder. That’s what I think you ought to do”. Is this a good example of self-disclosure or feedback?

a. Yes	
b. No
A

b. No

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8
Q

“Carter, if you continue to harass your sister, you’ll be sorry.” Is this a good example of self-disclosure or feedback?

a. Yes	
b. No
A

b. No

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9
Q

Marianne, if you continue to harass your employer, you may be terminated at work.” What does this statement illustrate?

a. Interpretation	
b. Logical consequences	
c. Self-disclosure	
d. Instruction/psychoeducation
A

b. Logical consequences

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10
Q

“If you want to accomplish better results, follow this routine three times a week, for 20 minutes.” What does this statement illustrate?

a. Interpretation/reframing	
b. Logical consequences	
c. Self-disclosure	
d. Instruction/psychoeducation
A

d. Instruction/psychoeducation

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11
Q

Stress management includes both modifying your reactions to a stressful workload and reducing the amount of work.” What does this statement illustrate?

a. Instruction/psychoeducation	
b. Interpretation/reframing	
c. Self-disclosure	
d. Logical consequences
A

a. Instruction/psychoeducation

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12
Q

“I think if you do that, you will get the attention you are looking for.” What does this statement illustrate?

a. Logical consequences	
b. TLC	
c. Stress management	
d. Instruction/psychoeducation
A

a. Logical consequences

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13
Q

In regard to stress, nutrition

a. is only for obese individuals.	
b. is for people who lack proper nutrients only.	
c. is one of the big 7 TLCs.	
d. is a form of meditation.
A

c. is one of the big 7 TLCs.

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14
Q

If you don’t come with me to the party, I’ll really be angry, and you’ll be sorry. What does this statement illustrate?

a. TLC	
b. Logical consequences	
c. Stress management	
d. Instruction/psychoeducation
A

b. Logical consequences

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15
Q

Interviewer self-disclosure can generate client talk and create additional trust, but caution must be observed because _____________.

a. clients’ rights may be abused if self-disclosure is used too early
b. counseling and interviewing can operate successfully without self-disclosure
c. not everyone agrees that self-disclosure is a wise skill to include among counselor
techniques
d. all of the above

A

d. all of the above

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16
Q

Following the general rule of avoiding surprises and letting the client know what is going to happen in the session is an important ________ and builds comfort and trust.

a. agenda item
b. disclosure
c. rule
d. goal

A

b. disclosure

17
Q

Research shows that clients of counselors who self-disclose:

a. have low trust in their counselors and frequently drop out of treatment.
b. like their counselors, but report higher levels of symptom distress.
c. like their counselors more and report lower levels of symptom distress.
d. have higher levels of symptom distress and frequently drop out of treatment

A

d. have higher levels of symptom distress and frequently drop out of treatment

18
Q

Which of the following is an expected result from interviewer use of self-disclosure?

a. The client may reveal more personal detail, create trust and establish a more equal
relationship.
b. The client will learn more about the interviewer and develop a better relationship.
c. The client will resolve an old issue and focus on a new problem.
d. The client may recognize the power of the interviewer and profit more from his or her
guidance.

A

a. The client may reveal more personal detail, create trust and establish a more equal
relationship.

19
Q

“My thoughts about your disclosure…” is an opening of an interviewer statement you would MOST LIKELY hear in which of the five dimensions of self-disclosure?

a. Listen
b. Self-reference
c. Share and describe your thoughts, feelings, or behaviors
d. Appropriate immediacy and tense

A

b. Self-reference

20
Q

“Tell me more about the conflict you had with your friend…” is an interviewer statement you would
MOST LIKELY hear in which of the five dimensions of self-disclosure?

a. Listen
b. Self-reference
c. Share and describe your thoughts, feelings, or behaviors
d. Appropriate immediacy and tense

A

a. Listen

21
Q

“I also grew up in an alcoholic family and understand some of the confusion you feel…” is an
interviewer statement you would MOST LIKELY hear in which of the five dimensions of self-disclosure?

a. Listen
b. Use “I” statements
c. Share and describe your thoughts, feelings, or behaviors
d. Appropriate immediacy and tense

A

c. Share and describe your thoughts, feelings, or behaviors

22
Q

Which of the following is an element of appropriate interviewer self-disclosure?

a. Related past personal life experience of the interviewer
b. Interviewer observations, opinions, or feelings toward the client
c. Begins with an “I” statement
d. All of the above

A

d. All of the above

23
Q

Which one of the following does NOT belong in the five dimensions of self-disclosure?

a. Listen
b. Use “I” statements
c. Call the client by name
d. Share / describe your thoughts feelings or behaviors briefly

A

c. Call the client by name

24
Q

According to the authors, the most effective self-disclosures, generally, are:

a. in the present tense.
b. in the past tense.
c. in the future tense.
d. intense.

A

a. in the present tense.

25
Q

Self-disclosure or making self-talk relevant to the client includes all EXCEPT which of the following dimensions?

a. Self-disclosure must be genuine in relation to the client.
b. Self-disclosure should be timely and not interrupt the client’s point of view.
c. Self-disclosure is effective in maintaining a client focus in the interview.
d. Self-disclosure is most powerful when made in the present tense.

A

c. Self-disclosure is effective in maintaining a client focus in the interview.

26
Q

“Right now I feel…,” is the opening of an interviewer statement you would MOST LIKELY hear in
which of the five dimensions of self-disclosure?

a. Listen
b. Self-reference
c. Share and describe your thoughts, feelings, or behaviors
d. Appropriate immediacy and tense

A

d. Appropriate immediacy and tense

27
Q

The “1-2-3” pattern of using influencing skills is best described by which of the following?

a. Ask the client, behave in an intentional way, be congruent in your actions
b. Attend to the client in order to understand, use the influencing skill, check-out the
consequences of your intervention
c. Understand the antecedent, check the resultant behavior, influence
d. Ask questions to obtain data, reflect feelings to understand, check-out the accuracy of your
skill usage

A

b. Attend to the client in order to understand, use the influencing skill, check-out the
consequences of your intervention

28
Q

Which one of the following does NOT belong in the “1-2-3” strategic model for using influencing
skills?

a. Follow an appropriate treatment plan and structure the session.
b. Listen to the client and be sure you understand where he or she is coming from and
whether they know what to expect.
c. Select a relevant influencing strategy, keep it brief, and time it appropriately to meet client
needs.
d. Observe the client response to your intervention. Check-out its usefulness.

A

a. Follow an appropriate treatment plan and structure the session.

29
Q

When you are multiculturally different from your client, which of the following is TRUE regarding
appropriate self-disclosure?

a. Multicultural differences are fairly obvious and can be disclosed spontaneously.
b. Frequent practice of the microskills and experience will make self-disclosure a natural part
of your interviewing style.
c. Self-disclosure must include every aspect of your experience that the client needs to hear.
d. The frank disclosure of differences helps establish rapport and may be essential to building
a trust relationship.

A

d. The frank disclosure of differences helps establish rapport and may be essential to building
a trust relationship.

30
Q

Which one of the following is NOT an accurate part of the process of providing good feedback?

a. The interviewer is in charge of the feedback.
b. Focus on something the client can do something about.
c. Feedback should be concrete, specific, and lean.
d. Keep your comments non-judgmental and interactive.

A

a. The interviewer is in charge of the feedback.

31
Q

“Your effort was in the right direction. You can do even more if we set up an assertiveness training session for you.” What kind of feedback is this statement?

a. Vague, judgmental, negative feedback
b. Concrete nonjudgmental, positive feedback
c. Corrective feedback
d. None of the above

A

c. Corrective feedback

32
Q

When feedback is negative it is most effective if:

a. the person can do something about the situation.
b. it is delivered in a nonjudgmental tone of voice.
c. it includes emphasis on strengths.
d. all of the above.

A

d. all of the above.

33
Q

“You tried to stand up for your rights in the garage and that was a start.” What kind of feedback is this?

a. Vague, judgmental, negative feedback
b. Concrete nonjudgmental, positive feedback
c. Corrective feedback
d. None of the above

A

b. Concrete nonjudgmental, positive feedback

34
Q

According to the authors, feedback is least effective when:

a. it deals with one or two things at a time.
b. it is general rather than specific.
c. it is a check to ensure clear communication.
d. it is asked for by the recipient.

A

b. it is general rather than specific.

35
Q

Interviewer interpretation may provide the client with a new frame of reference. Which of the
following is MOST LIKELY an interpretation?

a. “You’re upset and troubled.”
b. “Sounds like you want some help right now.”
c. “Sounds like your fear of rejection led you to seek rejection from your wife.”
d. None of the above.

A

c. “Sounds like your fear of rejection led you to seek rejection from your wife.”

36
Q

“I think you’re doing that just because you want attention.” This is an example of ____________.

a. interpretation
b. logical consequences
c. self-disclosure
d. feedback

A

a. interpretation

37
Q

Which of the following is CORRECT regarding self-disclosure?

a. Use extensive self-disclosures to ensure clients understand your communication
b. Include as many ideas as possible to effectively help the client
c. Return the focus to the client as quickly as appropriate
d. All of the above

A

c. Return the focus to the client as quickly as appropriate

Intentional Interviewing (14 decks)

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