Chapter 6

Question 1

Communicating may be used to serve any of the following functions

Answer 1

1. Information function
2. Motivation function
3. Control function
4. Emotive function

Question 2

define communication as “a purpose of sharing information through symbols, including words and message”

Answer 2

Morris Philip Wolf and Shirley Kuiper

Question 3

The communication process consists of eight steps

Answer 3

1. develop an idea
2. encode
3. transmit
4. receive
5. decode
6. accept
7. use
8. provide feedback

Question 4

The factors that will affect the acceptance or rejection of a message are as follows:

Answer 4

1. the accuracy of the message
2. whether or not the sender has the authority to send the message and/or require action; and
3. the behavioral implications for the receiver

Question 5

are those transmitted through hearing or sight.

Answer 5

Verbal communication

Question 6

modes of transmission categorizes verbal communication into two classes

Answer 6

oral and written

Question 7

Communication consists of two major forms

Answer 7

1. verbal and
2. non verbal

Question 8

is a means of conveying message through body language, as well as the use of time, space, touch, clothing, appearance, and aesthetic elements.

Answer 8

Nonverbal communication

Question 9

the barriers to communication may be classified generally as

Answer 9

1. personal barriers
2. physical barriers
3. semantic barriers

Question 10

the study of meaning as expressed in symbols

Answer 10

semantics

Question 11

are hindrances to effective communication arising from a communicator’s characteristics

Answer 11

Personal barriers

Question 12

cloud the communicator’s ability to judge correctly the real meaning of message received

Answer 12

Emotions

Question 13

may be defined as an “interference with the reception of a message that occurs when the message is misunderstood even though it is received exactly as transmitted”

Answer 13

semantic barrier

Question 14

refer to interferences to effective communication occuring in the environment where the communication is undertaken

Answer 14

Physical barrier

Question 15

Communication may be classified as to the types of flow of the message which are as follows

Answer 15

downward, upward, or horizontal

Question 16

refers to message flows from higher levels of authority to lower levels

Answer 16

Downward communication

Question 17

refers to messages from persons in lower-level positions to persons in higher positions

Answer 17

upward communication

Question 18

define grievance as “any employee’s concern over a perceived violation of the labor agreement that is submitted to the grievance procedure for eventual resolution”

Answer 18

Holley and Jennings

Question 19

refers to messages sent to individuals or groups from another of the same organizational level or position

Answer 19

Horizontal communication

Question 20

purpose of horizontal communication

Answer 20

1. coordinate activities
2. persuade others
3. pass on information

Question 21

“an organized method of providing past, present, and projected information on internal operations and external intelligence for use in decision-making”

Answer 21

Management information system (MIS) defined by Boone and Kurtz

Question 22

The MIS is established for various reasons. Wheelen and Hunger enumerate them as follows:

Answer 22

1. to provide a basis for the analysis for early warning signals
2. to automate routine clerical operations
3. to assist managers in making routine decisions
4. to provide the information necessary for management