Chapter 10

Question 1

refers to any process that accepts inputs and uses resources to change those inputs in useful ways

Answer 1

operations

Question 2

refers to goal accomplishment

Answer 2

effectiveness

Question 3

accurately defined operations management as the process of plannning organizing and controlling operations to reach objectives efficiently and effectively

Answer 3

aldag and stearns

Question 4

related to the cost of doing something or the resource utilization involved

Answer 4

effciency

Question 5

is where lots of generally own designed products are manufactured

Answer 5

batch flow process

Question 6

is one whose production is based on sales orders for a variety of small lots

Answer 6

job shop

Question 7

refers to a production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services

Answer 7

worker-paced assembly line

Question 8

this type of production process produces mostly standard products with machines playing a significant role

Answer 8

machine-paced assembly line

Question 9

characterized by the rapid rate at which items move through the system

Answer 9

continuous flow processing

Question 10

method of proccesing is a combination of the batch and the continuous flow

Answer 10

batch/continuous flow hybrid

Question 11

are those that refer to the provision of services to persons by hand or with machinery

Answer 11

service processes

Question 12

offers a limited mix of services which results to some economies of scale in operations

Answer 12

service factory

Question 13

provides a diverse mix of services

Answer 13

service shop

Question 14

provides services to a large number of people simultaneously

Answer 14

mass service company

Question 15

these are companies that provide specialized service to other firms of individuals

Answer 15

professional services

Question 16

defined as forecasting the future sales of a given product translating this forecast into the demand it generates for various production facilities and arranging for the procurement of these facilities

Answer 16

production planning

Question 17

is the phase of production control involved in developing timetables that specify how long each operation in the production process takes

Answer 17

scheduling

Question 18

the approach that seek efficiency of operating through integration of all material acquisition movement and storage activities in the firm

Answer 18

materials management

Question 19

refers to the process of creating a set of product specifications appropriate to the demands of the situation

Answer 19

product design

Question 20

the process of determining the physical arrangement of the production system

Answer 20

work-flow layout

Question 21

refers to the measurement of products or services against standards set by the company

Answer 21

quality control