Chapter 6

Question 1

First of all, when considering performance evaluation, the agency leaders must decide what is to be measured ,”. Second , it is vital that performance appraisals pg 109

Answer 1

Look only at behavior or results that are tangible , observable and capable of being measured in some way

Question 2

There is a form of written evaluation of law enforcement work performance. It requires no preprinted form; only a plain sheet of paper or two. The supervisor sits down and, using a predetermined set of criteria and/or guidelines, writes a narrative describing the employee and his work. There are no numbers to total up, blocks to check, or labels to attach. A written discussion of perhaps a couple of pages is all that is involved.____pg 115

Answer 2

Open narrative

Question 3

The supervisor-rater can do a number of things in preparing an effective and meaningful evaluation of a police employee, whether civilian or sworn, support or line. Some of the more vital steps, all of them reflecting the rater’s prudent use of good common sense, are worth noting _____pg 119-122

Answer 3

-Furnish Evidence or Backing for All Evaluation Statements or opinions
-The Evaluation Session Must Be Treated as Very Important
- Stay on the Subject.
-The Evaluation Must Be Fair and Accurate.
-The Evaluation Should Not Spring Surprises
-(Statistics Should Not Be Overemphasized
-The Evaluator Must Not Play Santa Claus.
-Evaluations Should Be Completed on Time,

Question 4

There is a form of written evaluation of law enforcement work performance that requires no preprinted form; only a plain sheet of paper or two. The supervisor sits down and, using a predetermined set of criteria and/or guidelines, writes a description of the employee and his work. There are no numbers to total up, blocks to check, or labels to attach. This type of evaluation is called: pg115

Answer 4

Open narrative

Question 5

Procedures, not just people can be evaluated and strengthened through a good evaluation system. With policies and procedures, and other guidelines, perhaps the best method of performance review is __ pg 108

Answer 5

A continuous monitoring of end results

Question 6

With respect to evaluation standards, which of the following cannot be overemphasized __ pg 113

Answer 6

Consistency

Question 7

What is an example of a general knowledge and skills means of evaluation pg 110

Answer 7

Applicable laws and ordinances

Question 8

What is an example of personal characteristics means of evaluation pg 112

Answer 8

Relations with others

Question 9

_____ also may be one of the most difficult jobs in the police agency. Not only must the leader be aware of proper procedures and departmental guidelines, he also must be capable of quickly improvising and adapting to fit the unique situation, which perhaps no pre-existing directive or order fits exactly.

Answer 9

First line supervisor

Question 10

In no area of his job description is the competent field supervisor more relied upon by both management and subordinates than in his role of work ____. Pg 107

Answer 10

Performance evaluator

Question 11

In the final analysis, the department may have to base its decision on which kind of written evaluation format to use on the writing ___ of its supervisor pg 116

Answer 11

Capabilities

Question 12

Fortunately, there are some things that the sergeant faced with preparing a narrative-style evaluation can do to make his task a little easier and his final product a clearer, more useful one:

Answer 12

1. An outline to organize one’s thoughts along the lines of the set
   criteria or guidelines to be followed may be helpful in getting started.
2. Keep sentences and paragraphs short. Break up a long and complex line into two or more simpler, shorter sentences.
3. Do not try to use technical words, the meanings of which may be unclear. The supervisor possessed of an ample supply of common sense will refrain from using “pet” phrases and catch words and instead use clear and concise terms which get to the
   point.
4. End with a summary that stresses good points while listing again
   the areas of needed improvement.
5. Watch for spelling errors and keep a dictionary handy while
   writing the evaluation. A computer word processing spelling
   and grammar check program will not catch every error
6. A finished evaluation should be proofread carefully at least
   twice by its writer; once for content and clarity and once for
   errors in spelling or grammar. The writer should check to be
   sure that nothing has been omitted by accident.

Question 13

Nothing will destroy a supervisor faster than ______ claims of prejudice or gross inaccuracy in evaluation he writes

Answer 13

Substantiated

Question 14

It has been said that ____ are inherently unfair to the employees being evaluated because they place him on the defensive at the outset pg 117

Answer 14

Job performance evaluation

Question 15

Generally speaking, the individual officer should be rated more on
his demonstrated capabilities and performance than solely against any
______ pg 121

Answer 15

Numerical quota

Question 16

In no area of his job description is the Competent field supervisor more relied upon by both management and subordinates than in___

Answer 16

His role of work performance evaluator

Question 17

Part of any police agency’s plan to reward or correct its employees on the basis of performance appraisals must of necessity consider that employee’s:_____ pg 127

Answer 17

Success or failure in achieving preset objectives of performance or skill

Question 18

The sergeants is fulfilling his role as a competent and thorough evaluator when ____ pg 130

Answer 18

he follows up the evaluation session with inspection and review actions to assure that whatever changes in performance or behavior were called for are actually put into practice.