Chapter 2

Question 1

It has been said that there is no more difficult nor radical a change in a police officer’s entire career than that which occurs when he or she makes the jump ___
Pg 19

Answer 1

from line worker to line supervisor.

Question 2

What key role will the supervisor play for troubled subordinates, and must be anticipated by the aspirant to leadership ranks? Pg25

Answer 2

Personal counselor

Question 3

Those selected to sit as assessors are often experienced police managers who are at least ______the position being tested.
Pg 35

Answer 3

One level above

Question 4

______can be the strongest of
motivations, for better or
worse. Pg 20

Answer 4

Peer pressure

Question 5

According to the author, what are considered cardinal rules of a test-taking? Pg 32

Answer 5

Know the Study Material

Read the Instructions; Ask Questions

Pace Yourself

Question 6

What is considered a process in which the supervisor must demonstrate participation and support? Pg23

Answer 6

Discipline

Question 7

the employee whose strongest personal, driving influence is a desire to gain the rank of supervisor to___ with a peer who offended him at some time in the past is on the wrong track in seeking promotion. He probably will find his own bitterness to be a poor companion in the isolation he surely will feel in a position gained through such motivation.pg 21

Answer 7

Get even

Question 8

The process of personnel________ must be carried out continuously in the successful police organization. Pg 22

Answer 8

Review and evaluation

Question 9

The officer who has greatly difficulty expressing himself in written format will have ____obstacles to overcome as a supervisor pg23

Answer 9

Serious

Question 10

Becoming involved in the difficulties of subordinates, sometimes at a very sensitive level is a/an ____ part of a supervisors role as a counselor

Answer 10

Necessary

Question 11

In test taking , a common mistake to be avoided is ____ pg 33

Answer 11

Spending too much time on a single question

Question 12

To do the job of personnel evaluation properly, the supervisor must above all be ___ and sincere pg 23

Answer 12

Frank

Question 13

Employee grievances against the agency and its supervisor requires an extreme amount of supervisory ___pg24

Answer 13

Patience
Fairness and integrity

Question 14

There are some less than magical but still very useful things that the police officer can do to score well on a promotional examination. It would be a good idea to look first at some of the cardinal rules of test-taking

Answer 14

Know the study material
Read the instructions;ask questions
Pace yourself

Question 15

Confidence is fine: ___ is unacceptable. There us room for proverbial “middle ground” here pg 39

Answer 15

Arrogance

Question 16

According to the book what is one type of exercise seen at an assessment center pg 35

Answer 16

Impromptu speaking

Question 17

What is an in basket exercise pg 37

Answer 17

An exercise that evaluates how a supervisor should handle daily task he/ she might see

Question 18

What kind of replies should the promotional candidate deliver to the assessor pg 39

Answer 18

Direct , polite replies

Question 19

Assessment centers vary somewhat in content but generally contain several exercises, including such standbys as role-playing, oral presentations, i____,___and tactical tests.

Answer 19

Impromptu speaking, written exercises in basket exercise