Chapter 10

Question 1

Detecting the existence of a problem is the first step towards resolving it. Determining the nature of the problem should be the next logical step towards a solution. The Supervisor’s most reliable ally in this effort is: pg 189

Answer 1

A direct and forthright approach to the troubled employee

Question 2

The police supervisors cardinal rule in his or her dealings with a subordinate of the opposite sex should be ___ pg 199

Answer 2

Equality in all things

Question 3

The relationship between the counselor and counselee should be one of: ph 197

Answer 3

mutual honesty and frankness

Question 4

The leader skilled in the application of common sense knows that he often must proceed to address the difficulty, whether the employee admits its existence or not. The supervisor will: Cite the evidence establishing the existence of the problem; Express a sincere desire to help; and then: pg 190

Answer 4

Communicate a clear indication of the change he expects to see occur

Question 5

The supervisor/counselor recalls and utilizes what he learned as a
fair and effective disciplinarian: one does not criticize or attack an
individual; one criticizes, in a constructive manner, that individual’s
behavior or actions.

Question 6

___ are cited as the keys to any successful attempt at solving difficulties, whether personal or professional in nature pg 197

Answer 6

Openness and truthfulness

Question 7

Law enforcement supervisors and managers have come to see the practical value of mentoring in___

Answer 7

Actively preparing a subordinate to assume greater responsibilities

Question 8

Employee counseling is one way in which the supervisor works to ease the extra burdens placed on his people by the strains of work demands or personal crises. Pg 184

Question 9

Among his duties, the police supervisor is assigned the task of helping his employees to recognize and fulfill their potential as professionals in a difficult field of endeavor. One way in which the supervisor carries out this obligation is ____ pg 184

Answer 9

through providing a patient ear and an alert eye for detecting problems and addressing them with the concerned employee before they get out of hand

Question 10

Although bureaucratic intrigue and political infighting are by no means the exclusive properties of law enforcement agencies, the honest and intelligent police employee may find the detrimental effects resulting from such maneuverings to be particularly distasteful and frustrating. Pg 186

Question 11

Situational factors that can affect all working people regardless of their trade can wreak havoc with police personnel, as well. Organizational changes in staffing levels or policy can cause uncertainty and distress. Pg 187

Question 12

Familiarity is comfortable; change can breed uncertainty and worry, whether warranted or not. Security is important to just about everyone, and the police worker is no exception to this. Pg 187

Question 13

Some of the most readily apparent changes in the troubled employee may be actual alterations in physical appearance. Pg 187

Question 14

Personality or mood changes are perhaps even more important than physical appearance as indicators of problems inside.

Question 15

A previously devoted employee now taking up more and more company time with personal errands and private business may be displaying indications of a serious problem. Pg 188

Question 16

The alert supervisor also should be on the watch for the normally well-accepted employee who is, without apparent reason, now being avoided by his peers. Pg 188

Question 17

There are still other techniques of proven usefulness for interviewing the distressed employee. First of all, it is vital for the supervisor to remember that an overly formal approach can create communication difficulties at the outset. Relative informality can be helpful to a successful counseling effort. Pg 191

Question 18

An unnatural attempt at natural conversation will probably fool no one, so the honest counselor comes to the point after some initial, brief pleasantries. Pg 191

Question 19

Excellent listening skills are a must for the supervisor who intends to succeed as a counselor. Pg 191

Question 20

The attentive supervisor maintains eye contact with the speaker as much as is comfortable for them both and avoids facial expressions or body language displaying disbelief, disapproval, or shock. Pg 192

Question 21

Listening cannot and must not be ____ pg 192

Answer 21

Rushed

Question 22

The skilled counselor sticks as much as possible with the issue at hand. This is no time for ____ the process of dredging up all past grievance and alleged wrongs from day one pg 192.

Answer 22

Garbage bagging

Question 23

It is vital that the leader enter the conversation with his subordinate with an open mind. Pg 192

Question 24

The police supervisor who has mastered the art of empathetic counseling knows that he must guard the privacy of his employee’s personal troubles. Pg 193

Question 25

First, the police supervisor must be able to recognize when his own efforts require some professional backup. Pg 195

Question 26

When the supervisor/counselor recognizes that a problem is so deeply seated, so long-standing, or so self-destructive as to demand immediate, highly skilled intervention, he undertakes another of his truly difficult roles: the job of showing his employee the wisdom of seeking additional aid.
This task may not be easy, particularly if the employee has trouble accepting the reality of there being a problem in the first place. Pg 194

Question 27

As in so many of his tasks, the police leader has responsibilities to the public, the agency, and the employee when it comes to the topic of mental health in his subordinates. Pg 195

Question 28

The police supervisor is not a drill instructor. He can teach his people and he can support them. He can correct them and he can counsel them. But he cannot possibly solve all of their problems for them, and he cannot think for them. At some point, the realistic police leader must recognize that he has done everything he can for his employee, whether through counseling or otherwise. Given that help, it is then up to the employee to make his own way. In the final analy-sis, the problem remains the property of the ______pg 197

Answer 28

Employee

Question 29

The key reason that the supervisor must not tolerate sexual harassment in the workplace is a humane one ____ pg 201

Answer 29

: it is simply wrong and unethical to permit another human being to be treated in such a manner.

Question 30

Coaching and mentoring go hand and hand pg 201

Question 31

______are, of course, as important as technical skills in the mentoring process.pg 201

Answer 31

Attitudes