Chapter 11

Question 1

On occasion, the police manager will find that a piecé of information he has received for forwarding from either end of the chain of command is too incomplete, confusing, or unclear for it to be understood at the other end. It is a good rule of thumb: pg 206

Answer 1

That if the supervisor cannot understand it, others will have difficulty with it as well

Question 2

The supervisor should remember that he must often convince many people besides himself that a proposed alteration (change) will be beneficial and worth the effort expended on it. He does this by first by: pg 221

Answer 2

Getting his own facts straight and then by presenting them logically and clearly

Question 3

By the time the supervisor’s work in a specialized task is completed, the supervisor functioning in his manager’s role should have covered the vital areas of concern. First, he has conducted a study of the situation or problem. Second, he has presented a solution or recommended a change and has backed up the proposal with facts. Third:

Answer 3

He had submitted the work for review to his boss

Question 4

What is the first part of a problem oriented project pg 210

Answer 4

Statement of the problem

Question 5

Much of the specialized work done by a police supervisor serving in a managerial capacity will be reduced to pg 209

Answer 5

Written form

Question 6

___ is slowed, progress is delayed and the overall efficiency and effectiveness of the officer and his agency may thus suffer pg 221

Answer 6

Change

Question 7

What 3 phrases have been used to describe the role of the manager in a policy agency. All are functions that the first line supervisor participates in as a part of management ____pg 203

Answer 7

He directs
He controls
He coordinates

Question 8

The primary supervisor or sergeant must concern himself with the daily, practical problems of the working police unit. . pg 203

Question 9

The mid-manager considers the coordination of a number of smaller units in the overall scheme of the organization, and he sees to it that one group of people is not working at cross purposes to some other departmental entity. He attempts to view his own role as being a part of the bigger picture involving the entire police organization. Pg 203

Question 10

This ____ called supervisor pg 204

Answer 10

Hybrid

Question 11

When the first-line supervisor is fulfilling his obligations as a manager, he is engaging in some of these “more specific” activities. Any listing of these activities should include the following____ pg 204

Answer 11

Interagency liaison
Personnel matters
Role model
Information transmitter and relay
Interpretation and clarification
Quality control
General supervision
Information source
Special assignments
Community relations

Question 12

The first-line supervisor should be involved in decisions affecting his unit’s _____ pg 205

Answer 12

Personnel

Question 13

healthy outlook.
The supervisor/manager does not have to be an adherent of the
“let’s have a picnic” school of management in order to have a group of reasonably content employees. A little fairness, good temperament, sound judgment, and a liberal application of plain old common sense can achieve remarkable results as morale builders and mood setters.

Question 14

The police supervisor must “keep a hand in” insofar as the practicalities of his profession are concerned. Pg 207

Question 15

The skilled and experienced police manager is a resource person for those beside him, above him, and below him in the chain of command. Pg 207

Question 16

The supervisor should view himself as an ____ of his agency. He is a visible representative of its goals, objectives, and practices as these things relate to the public at large. Pg 208

Answer 16

Ambassador

Question 17

As a recognized leader in the police agency, he will be looked upon by many as an authoritative source on a multitude of subjects, including department policy. Pg 208

Question 18

As a police representative to the community, the police supervisor will find that his managers role includes the task of translator and, sometimes, defender of police actions and methods to a concernd public. Pg 209

Question 19

Much of the specialized work done by the police supervisor serving in a managerial capacity will be reduced to ______Pg 209

Answer 19

Written form

Question 20

For the sake of consistency, the supervisor preparing a written version of his work should follow a standard format. The problem-ori-ented project might be laid out in six sections: pg 210

Answer 20

(1) statement of the problem; (2) background information; (3) recommended action or proposed solution; (4) alternatives; (5) action or approval sec-tion; and (6) attachments or appendices.

Question 21

One kind of sensitive and special assignment that may fall to the supervisor/manager is the _____ critique of a police tactical operation

Answer 21

After action

Question 22

Change is ____ pg 220

Answer 22

Inevitable

Question 23

Police leaders over the past decade have ____the role of change in law enforcement. A sincere interest in helping professionalize law enforcement has helped the cause, as have some critical court decisions, particularly at the federal court level. Law enforcement clearly is changing. Pg 220

Answer 23

Bolstered

Question 24

Change is slowed, progress is delayed , and the overall efficiency and effectiveness of of the officer and his agency may thus suffer pg 221

Question 25

Change merely for the sake of change is as unacceptable in policing as it is in any other area of ___ pg 221

Answer 25

Human endeavor

Question 26

The supervisor intent upon climbing the bureaucratic ladder by looking for things to change without any real reason other than the attention it might bring him should be made to fall on his own felt ____ pg 221

Answer 26

Tip pen

Question 27

The first line supervisor is a key part of _____ pg 223

Answer 27

Management