Chapter 5: Listening Flashcards
Question
Answer
the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages
Listening
a mental storage capability that can retain stimuli for twenty seconds to one minute
Short-term memory
a mental storage capability to which stimuli in short-term memory can be transferred if they are connected to existing schema and in which information can be stored indefinitely
Long-term memory
to rephrase a message into your own words
Paraphrase
listening with the intent of comprehending and retaining information
Informational listening
listening with the goal of analyzing or evaluating a message based on information presented verbally and information we can infer from context
Critical listening
the most challenging form of listening that occurs when we try to understand or experience what a speaker is thinking or feeling
Empathetic listening
noise stemming from physical injury, illness, or bodily stress
Physiological noise
noise stemming from our psychological states including moods and level of arousal
Psychological noise
our tendency to pay attention to the messages that benefit us in some way and filter others out
Selective attention
a bad listening practice in which people pay attention in order to attack something that a speaker says
Aggressive listening
a form of self-centered and self-absorbed listening in which listeners try to make the interaction about them
Narcissistic listening
behaving as if you are paying attention to a speaker when you are actually not
Pseudo-listening
the process of pairing outwardly visible positive listening behaviors with positive cognitive listening practices
Active listening
