Chapter 13: Leadership, Roles, and Problem Solving in Groups Flashcards

1
Q

Question

A

Answer

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2
Q

contribute directly to the group’s completion of a a task or achievement of its goal or purpose

A

Task roles

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3
Q

the “idea person” who communicates “big picture” thoughts and suggestions that feed group discussion

A

Substantive leader

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4
Q

the person who gives the most guidance, perhaps sfollowing up on the ideas generated by the substantive leader

A

Procedural leader

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5
Q

a task-related role that functions to keep the group on track toward completing its task by managing the agenda and setting and assessing goals in order to monitor the group’s progress

A

Expediter

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6
Q

this role includes behaviors that are more evenly shared compared to other roles, as ideally, all group members present new ideas, initiate discussions of new topics, and contribute their own relevant knowledge and experiences

A

Information provider

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7
Q

the person who has this task-related role asks for more information, elaboration, or clarification on items relevant to the group’s task

A

Information seeker

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8
Q

this person manages the flow of conversation in a group in order to achieve an appropriate balance so that all group members get to participate in a meaningful way

A

Gatekeeper

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9
Q

the person who takes notes on the discussion and activities that occur during a group meeting. This role is the only role that is limited to one person at a time

A

Recorder

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10
Q

function to create and maintain social cohesion and fulfill the interpersonal needs of group members

A

Maintenance roles

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11
Q

may perform a variety of maintenance roles and is generally someone who is well liked by the other group members and whose role behaviors complement but do not compete with the task leader

A

Social-emotional leader

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12
Q

a maintenance role that is characterized by communication behaviors that encourage other group members and provide emotional support as needed

A

Supporter

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13
Q

someone who is naturally funny and sensitive to the personalities of the group and the dynamics of any given situation and who uses these qualities to manage the frustration level of the group

A

Tension releaser

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14
Q

group members who help manage the various types of group conflict that emerge during group communication, they keep their eyes and ears open for signs of conflict among group members and ideally intervene before it escalates

A

Harmonizer

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15
Q

this person helps manage the diversity within a group by mediating intercultural conflict, articulating common ground between different people, and generally creating a climate where difference is seen as an opportunity rather than as something to be feared

A

Interpreter

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16
Q

argues against most of the ideas and proposals discussed in the group

A

Central negative

17
Q

a group member who makes excessive verbal contributions preventing equal participation by other group members. Can include the “egghead” and the “stage hog.”

A

Monopolizer

18
Q

monopolizes discussion with excessive verbal contributions and engages in one-upping and narcissistic listening

A

Stage hog

19
Q

monopolizes the discussion with excessive contributions based in actual knowledge

A

Egghead

20
Q

involves thoughts, discussions, actions, and decisions that occur from the first consideration of a problematic situation to the goal

A

Problem-solving process

21
Q

a single sentence that summarizes the problem

A

Problem statement

22
Q

a question that will guide the group as it generates possible solutions

A

Problem question

23
Q

guides decision making through a four-step process that includes idea generation and evaluation and seeks to elicit equal contributions from all group members

A

Nominal group technique

24
Q

a commonly used decision-making technique in which a majority (one-half plus one) must agree before making a decision

A

Majority rule

25
Q

A decision making technique in which a designated authority or expert has final say over a decision and may or may not consider the input of other group members

A

Minority rule

26
Q

a decision-making technique in which all members of the group must agree on the same decision

A

Consensus rule