Chapter 5 Flashcards

1
Q

Derived demand

A

Business demand that ultimately comes from consumer demand

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2
Q

Supplier development

A

Systematic development of networks o suppliers in order to make sure the company always has goods to sell

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3
Q

Straight rebuy

A

A business buying situation in which the buyer routinely reorders something without any modification

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4
Q

Modified rebuy

A

A business buying situation in which the buyer wants to modify product specifications, price terms, or suppliers

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5
Q

Buying center

A

All individuals and units that play a role in the purchase decision making process

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6
Q

Business buyer behavior

A

The buying behavior of organizations that buy goods for use in other products that are then sold to others

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7
Q

Business buying process

A

The decision process by which business’s determine which products their organization needs to purchase and then evaluate amounts the brand and companies

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8
Q

E procurement

A

Purchasing through electronic connections between buyers and sellers online

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9
Q

Product value analysis

A

Carefully analyzing products or services components to determine if they can be redesigned and made more efficient and effectively to provide greater value

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10
Q

New task

A

A business buying situation in which the buyer purchases a product or service for the 1st time

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11
Q

System selling

A

Buying a packaged solution to a problem from a single buyer, thus avoiding all the separate decisions involved in a complex buying process

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12
Q

Consumer buyer behavior

A

Buying behavior of consumers, individuals, and households that buy goods for personal consumption

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13
Q

Consumer market

A

All the individual and households that buy or acquire goods or services for personal consumption

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14
Q

Culture

A

The set of basic values perceptions wants and behaviors learned by a member of society from family and other institutions

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15
Q

Sub culture

A

A group of people with shared value systems based on a common life experiences and situations

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16
Q

Cross cultural marketing

A

The practice of including ethnic themes and cross cultural perspectives within mainstream marketing, appealing to consumer similarities across sub cultures rather than differences

17
Q

Social class

A

Relatively permanent and ordered devisions in society whose members share similar values, interests, and behaviors

18
Q

Group

A

Two or more people who interact to accomplish individual or mutual goals

19
Q

Word of mouth influences

A

The impact of the personal words and recommendations of trusted friends associates and other consumers on buying behavior

20
Q

Opinion leader

A

A person within a reference group who because of special skills, knowledge, personality, or other characteristics, that exerts social influence on others

21
Q

Online social network

A

Online social communities, blogs, websites, etc where people socialize or exchange information and opinions

22
Q

Lifestyle

A

A persons pattern of living as expressed in his or her activities, interest, opinions

23
Q

Personality

A

The unique psychological characteristics that distinguish a person or group