Chapter 4 Vocabulary

Question 1

The quandary people find themselves in when they have to decide if they should act in a way that might help another person or group even though doing so against their own self-interest.

Answer 1

Ethical dilemma

Question 2

The inner guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the right or appropriate way to behave.

Answer 2

Ethics

Question 3

The process of creating new or improved goods and services or developing better ways to produce or provide them.

Answer 3

Innovation

Question 4

An ethical decision is a decision that produces the greatest good for the greatest number of people.

Answer 4

Utilitarian rule

Question 5

Standards that govern how members of a profession, trade, or craft should conduct themselves when performing work-related activities.

Answer 5

Occupational ethics

Question 6

Companies and their managers choose not to behave in a socially responsible way and instead behave unethically and illegally.

Answer 6

Obstructionist ethics

Question 7

Companies and their managers behave ethically to the degree that they stay within the law and strictly abide by legal requirements.

Answer 7

Defensive approach

Question 8

Companies and their managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.

Answer 8

Accommodative approach

Question 9

Companies and their managers actively embrace socially responsible behavior, going out of their way to learn about the needs of different stakeholder groups and using organizational resources to promote the interests of all stakeholders.

Answer 9

Proactive approach

Question 10

A manager that’s responsible for communicating and teaching ethical standards to all employees and monitoring their conformity to those standards.

Answer 10

Ethics ombudsperson