Chapter 17 Vocabulary Flashcards
When conflict is between individual members of an organization, occurring because of differences in their goals and values.
Interpersonal conflict
When conflict occurs within a group, team, or department.
Intragroup conflict
When conflict arises between groups, teams, and departments.
Intergroup conflict
A way of managing conflict in which both parties try to satisfy their goals by coming up with an approach that leaves them better off and does not require concessions on issues that are important to either party.
Collaboration
An ineffective conflict handling approach in which one party, typically with weaker power, gives in to the demands of the other, typically more powerful party.
Accommodation
An ineffective conflict handling approach in which the parties try to ignore the problem and do nothing to resolve their differences
Avoidance
An ineffective conflict approach in which each party tries to maximize its own gain and has little interest in the other party’s solution that will allow both parties to achieve their goals.
Competition
A third-party negotiator who facilitates negotiations but has no authority to impose a solution.
Mediator
A third-party negotiator who can impose what he or she thinks is a fair solution to a conflict that both parties are obligated to abide by.
Arbitrator
Cooperative negotiation in which the parties in conflict work together to achieve a resolution that is good for both of them.
Integrative bargaining
Activities that managers engage in to increase their power and to use their power effectively to achieve their goals and overcome resistance or opposition.
Organizational politics
Tactics that managers use to increase their power and to use power effectively to influence and gain the support of other people while overcoming resistance or opposition.
Political strategies
