Chapter 10 Vocabulary Flashcards
A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve an organization’s goals.
Organizational structure
The process by which managers make specific organizing choices that result in a particular kind of organizational structure.
Organizational design
The process by which managers decide how to divide tasks into specific jobs.
Job design
Increasing the degree of responsibility a worker has over his or her job.
Job enrichment
An organizational structure composed of all the departments that an organization requires to produce its goods or services.
Functional structure
An organizational structure composed of separate business units, within which are the functions that work together to produce a specific product for a specific customer.
Divisional structure
An organizational structure in which each region of a country or area of the world is served by a self-contained division.
Geographic structure
An organizational structure in which each kind of customer is served by a self-contained division; also called customer structure.
Market structure
An organizational structure that simultaneously groups people and resources by function and by product.
Matrix structure
A group of managers brought together from different departments to perform organizational tasks.
Cross-functional team
The number of subordinates who report directly to a manager.
Span of control
Someone in the direct line or chain of command who has formal authority over people and resources at lower levels.
Line manager
Increasing the number of different tasks in a given job by changing the division of labor.
Job enlargement
Giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources.
Decentralizing authority
The shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve the organization’s goals.
Organizational culture
