Chapter 1 Vocabulary Flashcards
The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company’s resources and allow it to survive and prosper.
Turnaround management
A group of employees who assume responsibility for controlling and supervising their own activities and monitoring the quality of the goods and services they provide.
Self-managed team
The expansion of employees knowledge and decision making responsibilities.
Empowerment
The specific set of departmental skills and experience that allows one organization to outperform another.
Core-competency
The ability to analyze and diagnose a situation and distinguish between cause and affect.
Conceptual skills
A manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve goals.
Middle manager
Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance, one of the four principal tasks of management.
Controlling
A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals.
Organizational structure
A measure of how well or how productively resources are used to achieve a goal.
Efficiency
A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.
Effectiveness
