Chapter 14 Vocabulary Flashcards
The process by which an individual exerts influence over other people and inspires, motivates, and directs their activities to help achieve group or organizational goals
Leadership
A leader who has a strong desire to serve and work for the benefits of others
Servant leader
The authority that a manager has by virtue of his or her position in an organization’s hierarchy
Legitimate power
The ability of a manager to give or withhold tangible and intangible rewards
Reward power
The ability of a manager to punish others
Coercive power
Power that is based on the special knowledge, skills, and expertise that a leader possesses
Expert power
Power that comes from subordinates’ and coworkers’ respect, admiration, and loyalty
Referent power
The expansion of employees’ knowledge, tasks, and decision-making responsibilities
Empowerment
Leadership that makes subordinates aware of the importance of their jobs and performance to the organization and aware of their own needs for personal growth and that motivates subordinates to work for the good of the organization
Transformational leadership
An enthusiastic, self-confident leader who is able to clearly communicate his or her vision of how good things could be
Charismatic leader
Leadership that motivates subordinates by rewarding them for high performance and reprimanding them for low performance
Transactional leadership
