Chapter 4 Flashcards
Ethical Behavior
Follows accepted behavior or right or wrong
Workplace Deviance
Unethical behavior that violates organizational norms about right and wrong.
Workplace Deviance types
Production Deviance, property deviance, political deviance, personal aggression.
Production Deviance
Hurts the quality and quantity of work produced.
Property Deviance
Is unethical behavior aimed at company property or products.
Employee Shrinkage
When employees steal company merchandise
Sweethearting
When employees discount or don’t ring up merchandise their family or friends bring to the cash register
Dumpster Diving
Employee unload trucks stash merchandise in a dumpster then retrieve it after work
Political Deviance
Using ones influence to harm others in the company.
Personal aggression
Hostile or aggressive behavior toward others.
Compliance program step 1
Establish standards and procedures
Compliance step 2
Assign upper level managers in charge
Compliance step 3
Delegate decision making authority only to ethical employees
Compliance step 4
Encourage employees to report violations
Compliance step 5
Train employees on standards and procedures
Compliance step 6
Enforce standards consistently and fairly
Compliance step 7
Improve program after violations
Ethical intensity
The degree of concern people have about an ethical concern
Magnitude of consequence
Total harm or benefit derived from an ethical decision
Social consensus
Agreement on whether behavior is bad or good
Probability of effect
The chance that something will happen that results in harm to others
Temporal immediacy
The time between an act and the consequences the act produces
Proximity effect
The social, psychological, cultural, or a physical distance of a decision maker from those affected by his or her own decisions.
Concentration of effect
How much an act affects the average person
Preconventional level of moral development
People decide based on selfish reason
Stage 1 preconventional
Punishment and obedience
Stage 2 preconventional
Instrumental exchange
Conventional level of moral development
Make decisions that conform to societal expectations
Stage 3 in conventional
Good boy nice girl
Stage 4 Conventional
Law and order
Postconventional Level of moral development
Internalized ethical principles to solve ethical dilemmas
Stage 5 postconditional
Social contact stage
Stage 6
Universal principle stage
Principle of long term self interest
Should never take action that is not in your or your organizations self interest
Principle of religious injunction
Should never take an action that harms a sense of community or unkind
Principle of government requirement
The law represents the minimal moral standards of society so you should never take action that violates law
Principal of individual rights
Should never take action that infringes on others agreed upon rights
Principal of personal virtue
Should never do anything that is not honest,truthful, open and would not be glad to see reported on newspaper or tv
Principle of distributive justice
You should never take any actions that harms the least unfortunate among us
Principle of utilitarian benefits
Should never take action that does not result in greater good of society
Overt integrity test
Estimate job applicants honesty by asking them directly what they think or feel about theft or about punishment of unethical behaviors
Personality based integrity test
Indirectly estimate job applicants honesty by measuring psychological traits such as dependability and conscientious
Whistleblowing
Reporting others ethics violations
Social responsibility
Businesses obligation to pursue policies, make decisions,and take actions that benefit society
Shareholder model
Hold that the only social responsibility that businesses have is to maximize profits
Stakeholder model
Managements most important responsibility is the firms long term survival not just maximizing profits achieved by satisfying the interest of multiple stakeholders
Stakeholders
Person or groups legitimately interested in The company
Economic responsibility
Making a profit by producing a product or service valued by society
Legal responsibility
Companies social responsibility to obey society’s laws and regulations as it tries to meet its economic responsibilities
Ethical responsibility
Social responsibility to not violate accepted principles of right and wrong when conducting its business
Discretionary responsibilities
Pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities
Social responsiveness
Company’s strategy to respond to stakeholders economic, legal,ethical, or discretionary expectations concerning social responsibility
Reactive strategy
Will do less than society expects
Defensive strategy
Admit responsibility for a problem but would do the least required to meet societal expectations
Accommodative strategy
Will accept responsibility for a problem and take a progressive approach by doing all that could be expected to solve the problem
Proactive strategy
Anticipate responsibility for a problem before it occurs do more than expected to address the problem and lead the industry in its approach
