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Principles Of Management > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Ethical Behavior

A

Follows accepted behavior or right or wrong

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2
Q

Workplace Deviance

A

Unethical behavior that violates organizational norms about right and wrong.

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3
Q

Workplace Deviance types

A

Production Deviance, property deviance, political deviance, personal aggression.

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4
Q

Production Deviance

A

Hurts the quality and quantity of work produced.

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5
Q

Property Deviance

A

Is unethical behavior aimed at company property or products.

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6
Q

Employee Shrinkage

A

When employees steal company merchandise

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7
Q

Sweethearting

A

When employees discount or don’t ring up merchandise their family or friends bring to the cash register

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8
Q

Dumpster Diving

A

Employee unload trucks stash merchandise in a dumpster then retrieve it after work

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9
Q

Political Deviance

A

Using ones influence to harm others in the company.

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10
Q

Personal aggression

A

Hostile or aggressive behavior toward others.

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11
Q

Compliance program step 1

A

Establish standards and procedures

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12
Q

Compliance step 2

A

Assign upper level managers in charge

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13
Q

Compliance step 3

A

Delegate decision making authority only to ethical employees

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14
Q

Compliance step 4

A

Encourage employees to report violations

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15
Q

Compliance step 5

A

Train employees on standards and procedures

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16
Q

Compliance step 6

A

Enforce standards consistently and fairly

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17
Q

Compliance step 7

A

Improve program after violations

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18
Q

Ethical intensity

A

The degree of concern people have about an ethical concern

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19
Q

Magnitude of consequence

A

Total harm or benefit derived from an ethical decision

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20
Q

Social consensus

A

Agreement on whether behavior is bad or good

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21
Q

Probability of effect

A

The chance that something will happen that results in harm to others

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22
Q

Temporal immediacy

A

The time between an act and the consequences the act produces

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23
Q

Proximity effect

A

The social, psychological, cultural, or a physical distance of a decision maker from those affected by his or her own decisions.

24
Q

Concentration of effect

A

How much an act affects the average person

25
Q

Preconventional level of moral development

A

People decide based on selfish reason

26
Q

Stage 1 preconventional

A

Punishment and obedience

27
Q

Stage 2 preconventional

A

Instrumental exchange

28
Q

Conventional level of moral development

A

Make decisions that conform to societal expectations

29
Q

Stage 3 in conventional

A

Good boy nice girl

30
Q

Stage 4 Conventional

A

Law and order

31
Q

Postconventional Level of moral development

A

Internalized ethical principles to solve ethical dilemmas

32
Q

Stage 5 postconditional

A

Social contact stage

33
Q

Stage 6

A

Universal principle stage

34
Q

Principle of long term self interest

A

Should never take action that is not in your or your organizations self interest

35
Q

Principle of religious injunction

A

Should never take an action that harms a sense of community or unkind

36
Q

Principle of government requirement

A

The law represents the minimal moral standards of society so you should never take action that violates law

37
Q

Principal of individual rights

A

Should never take action that infringes on others agreed upon rights

38
Q

Principal of personal virtue

A

Should never do anything that is not honest,truthful, open and would not be glad to see reported on newspaper or tv

39
Q

Principle of distributive justice

A

You should never take any actions that harms the least unfortunate among us

40
Q

Principle of utilitarian benefits

A

Should never take action that does not result in greater good of society

41
Q

Overt integrity test

A

Estimate job applicants honesty by asking them directly what they think or feel about theft or about punishment of unethical behaviors

42
Q

Personality based integrity test

A

Indirectly estimate job applicants honesty by measuring psychological traits such as dependability and conscientious

43
Q

Whistleblowing

A

Reporting others ethics violations

44
Q

Social responsibility

A

Businesses obligation to pursue policies, make decisions,and take actions that benefit society

45
Q

Shareholder model

A

Hold that the only social responsibility that businesses have is to maximize profits

46
Q

Stakeholder model

A

Managements most important responsibility is the firms long term survival not just maximizing profits achieved by satisfying the interest of multiple stakeholders

47
Q

Stakeholders

A

Person or groups legitimately interested in The company

48
Q

Economic responsibility

A

Making a profit by producing a product or service valued by society

49
Q

Legal responsibility

A

Companies social responsibility to obey society’s laws and regulations as it tries to meet its economic responsibilities

50
Q

Ethical responsibility

A

Social responsibility to not violate accepted principles of right and wrong when conducting its business

51
Q

Discretionary responsibilities

A

Pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities

52
Q

Social responsiveness

A

Company’s strategy to respond to stakeholders economic, legal,ethical, or discretionary expectations concerning social responsibility

53
Q

Reactive strategy

A

Will do less than society expects

54
Q

Defensive strategy

A

Admit responsibility for a problem but would do the least required to meet societal expectations

55
Q

Accommodative strategy

A

Will accept responsibility for a problem and take a progressive approach by doing all that could be expected to solve the problem

56
Q

Proactive strategy

A

Anticipate responsibility for a problem before it occurs do more than expected to address the problem and lead the industry in its approach

Principles Of Management (15 decks)

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