Chapter 16 Flashcards
Control
Regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards.
Standards are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory
Standards
Benchmarking
The process of determining how well other companies perform business functions or tasks.
Cybernetic
Derives from the Greek word kubernetes meaning steersman or one who steers or keeps on course
Feedback control
A mechanism for gathering information about performance deficiencies after they occur
Concurrent control
A mechanism for gathering information about performance deficiencies as they occur, thereby eliminating or shortening the delay between performance and feedback
Feedforward control
A mechanism for monitoring performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur
Control loss
The situation in which behavior and work procedures do not conform to standards
Regulation costs
The costs associated with implementing or maintaining control
Cybernetic feasibility
The extent to which it is possible to implement each step in the control process
Bureaucratic control
Top-down control in which managers try to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures
Objective control
The use of observable measures of employee behavior or output to assess performance and influence behavior
Behavior control
Regulating behaviors and actions that workers perform on the job
Output control
Measures the results of their efforts or the regulation of workers results or outputs through rewards and incentives
Normative controls
A company’s widely shared values and beliefs guide workers behavior and decisions
