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Management & Supervision > Chapter 3: The Manager's Changing Work Environment and Ethical Responsibilities > Flashcards

Chapter 3: The Manager's Changing Work Environment and Ethical Responsibilities Flashcards

Doing the right thing

1
Q

Representing people, planet, and profit (the 3 Ps)-measures an ­organization’s social, environmental, and ­financial performance

A

Triple bottom line (TBL)

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2
Q

People whose interests are affected by an organization’s activities

A

Stakeholders

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3
Q

Employees, owners, and the board of directors, if any

A

Internal stakeholders

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4
Q

People or groups in the organization’s external environment that are affected by it

A

External stakeholders

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5
Q

10 groups that interact with the organization on a regular basis

A

Task environment

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6
Q

The set of broad, uncontrollable forces in the external environment that impact the organization

A

General environment or macroenvironment

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7
Q

All those who can claim the organization as their legal property

A

Owners

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8
Q

Group of people elected to oversee the firm’s activities and ensure that management acts in the shareholders’ best interests

A

Board of directors

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9
Q

Those who pay to use an organization’s goods or services

A

Customers

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10
Q

People or organizations that compete for customers or resources

A

Competitors

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11
Q

People or organizations that provide supplies—that is, raw materials, services, equipment, labor, or energy—to other organizations

A

Suppliers

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12
Q

People or organizations that help another organization sell its goods and services to customers

A

Distributors

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13
Q

The relationship of two organizations who join forces to achieve advantages neither can perform as well alone

A

Strategic allies

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14
Q

Rescinding the tax breaks when firms don’t deliver promised jobs

A

Clawbacks

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15
Q

Money provided by investors to start-up firms and small businesses with high risk but perceived long-term growth potential, in return for an ownership stake

A

Venture capital

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16
Q

Raising money for a project or venture by obtaining many small amounts of money from many people

A

Crowdfunding

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17
Q

Regulatory agencies that establish ground rules under which organizations may operate

A

Government regulators

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18
Q

Groups whose members try to influence specific issues

A

Special-interest groups

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19
Q

General economic conditions and trends that may affect an organization’s performance

A

Economic forces

20
Q

Difference between a country’s imports’ and exports’ monetary value

A

Trade balance

21
Q

New developments in methods for transforming resources into goods or services

A

Technological forces

22
Q

Influences and trends originating in a country’s, a society’s, or a culture’s human relationships and values that may affect an organization

A

Sociocultural forces

23
Q

Influences on an organization arising from changes in the characteristics of a population, such as age gender, or ethnic origin

A

Demographic forces

24
Q

Changes in the way politics shape laws and laws shape the opportunities for and threats to an organization

A

Political-legal forces

25
Q

Changes in the economic, political, legal, and technological global system that may affect an organization

A

International forces

26
Q

The standards of right and wrong that influence behavior

A

Ethics

27
Q

Behavior that is accepted as “right” as opposed to “wrong” according to those standards

A

Ethical behavior

28
Q

A situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that may harm one or more stakeholders in your environment

A

Ethical dilemma

29
Q

Abstract ideals that guide one’s thinking and behavior across all situations

A

Values

30
Q

The pattern of values within an organization

A

Value system

31
Q

One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the greatest good for the greatest number of people

A

Utilitarian approach

32
Q

Ethical behavior is guided by what will result in the individual’s best long-term interests, which ultimately are in everyone’s self-interest

A

Individual approach

33
Q

Ethical behavior is guided by respect for the fundamental rights of human beings

A

Moral-rights approach

34
Q

Ethical behavior is guided by respect for impartial standards of fairness and equity

A

Justice approach

35
Q

The illegal trading of a company’s stock by people using confidential company information

A

Insider trading

36
Q

Established requirements for proper financial record keeping for public companies and penalties for noncompliance

A

Sarbanes-Oxley Act of 2002

37
Q

Unethical behaviors that result in employees receiving benefits or advantages to which they are otherwise not entitled

A

Workplace cheating

38
Q

A term that refers to employees’ perceptions about the extent to which work environments support ethical behavior

A

Ethical climate

39
Q

A formal, written set of ethical standards that guide an organization’s actions

A

Code of ethics

40
Q

An employee who reports organizational misconduct to the public

A

Whistleblower

41
Q

The notion that corporations are expected to go above and beyond following the law and making a profit, to take actions that will benefit the interests of society as well as of the organization

A

Corporate social responsibility (CSR)

42
Q

Refers to major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades

A

Climate change

43
Q

The rise in global average temperature near the Earth’s surface, caused mostly by increasing concentrations in the atmosphere of greenhouse gases, such as carbon emissions from fossil fuels

A

Global warming

44
Q

The value of natural resources, such as topsoil, air, water, and genetic diversity, which humans depend on

A

Natural capital

45
Q

Making charitable donations to benefit humankind

A

Philanthropy

46
Q

The system of governing a company so that the interests of corporate owners and other stakeholders are protected

A

Corporate governance

47
Q

Linking executive compensation to CSR criteria such as environment and social performance

A

CSR contracting

Management & Supervision (13 decks)

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