Chapter 1: The Exceptional Manager

Question 1

A group of people who work together to achieve some specific purpose. A system of continuously coordinated activities of 2 or more people

Answer 1

Organization

Question 2

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization’s resources

Answer 2

Management

Question 3

To use resources wisely and cost effectively

Answer 3

Efficiency

Question 4

To achieve results, to make the right decisions, and to successfully carry them out so that they achieve the organization’s goals

Answer 4

Effectiveness

Question 5

An experienced person who provided guidance to someone new in the work world

Answer 5

Mentor

Question 6

The management process that “gets things done”: Planning, organizing, leading, and controlling

Answer 6

Four management functions

Question 7

Setting goals and deciding how to achieve them

Answer 7

Planning

Question 8

Arranging tasks, people, and other resources to accomplish the work

Answer 8

Organizing

Question 9

Motivating, directing, and otherwise influencing people to work hard to achieve the organization’s goals

Answer 9

Leading

Question 10

Monitoring performance, comparing it with goals, and taking corrective action as needed

Answer 10

Controlling

Question 11

Managers who determine what the organization’s long-term goals should be for the next 1-5 years with the resources they expect to have available

Answer 11

Top managers

Question 12

Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them

Answer 12

Middle managers

Question 13

They make short-term operating decisions, directing the daily tasks of nonmanagerial personnel

Answer 13

First-line managers

Question 14

Facilitate team members’ activities to help teams achieve their goals

Answer 14

Team leaders

Question 15

Those who either work alone on tasks or with others on a variety of teams

Answer 15

Nonmanagerial employees

Question 16

Manager who is responsible for just one organizational activity

Answer 16

Functional manager

Question 17

Manager who is responsible for several organizational activities

Answer 17

General manager

Question 18

Organization for making money

Answer 18

For-profit organization

Question 19

Organization for offering services

Answer 19

Nonprofit organization

Question 20

Organization for aiding members

Answer 20

Mutual-benefit organizations

Question 21

The roles in which managers interact with people inside and outside their work units

Answer 21

Interpersonal roles

Question 22

Managers as monitors, disseminators, and spokespersons

Answer 22

Informational roles

Question 23

Managers use information to make decisions to solve problems or take advantage of opportunities

Answer 23

Decisional roles

Question 24

Skills that consist of the job-specific knowledge needed to perform well in a specialized field

Answer 24

Technical skills

Question 25

Skills that consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together

Answer 25

Conceptual skills

Question 26

Skills that consist of the ability to work well in cooperation with other people to get things done

Answer 26

Human skills

Question 27

The interpersonal “people” skills needed for success at all levels

Answer 27

Soft skills

Question 28

The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them

Answer 28

Competitive advantage

Question 29

Represents your perception of the terms that govern your exchange relationship with another party

Answer 29

Psychological contract

Question 30

Introduction of something new or better, as in goods or services

Answer 30

Innovation

Question 31

The buying and selling of goods or services over computer networks

Answer 31

E-commerce

Question 32

Using the Internet to facilitate every aspect of running a business

Answer 32

E-business

Question 33

The extent to which you can effectively use information technology and learn new applications on an ongoing basis

Answer 33

Information technology application skills

Question 34

The storing of software and data on gigantic collections of computers located away from a company’s principal site

Answer 34

Cloud computing

Question 35

Computerized collections of interrelated files

Answer 35

Databases

Question 36

An extremely large quantity of data that is too large for a typical computer to handle and requires you to adopt new technologies and statistical approaches to process it

Answer 36

Big data

Question 37

A set of technologies that develop humanlike capabilities such as gathering and interpreting information, generating responses, and learning from decisions to attain specific objectives

Answer 37

Artificial intelligence

Question 38

To work from home or remote locations using a variety of information technologies

Answer 38

Telecommute

Question 39

Using video and audio links along with computers to let people in different locations see, hear, and talk with one another

Answer 39

Videoconferencing

Question 40

Programs for planning and scheduling the people, costs, and resources to complete a project on time

Answer 40

Project management software

Question 41

Implementation of systems and practices to increase the sharing of knowledge and information throughout an organization

Answer 41

Knowledge management

Question 42

Using state-of-the-art computer software and hardware, to help people work better together

Answer 42

Collaborative computing

Question 43

Focuses on meeting present needs while simultaneously ensuring that future generations will be able to meet their needs

Answer 43

Sustainable development

Question 44

Is characterized by a sense of being part of something you believe is bigger than yourself

Answer 44

Meaningfulness

Question 45

Represents the extent to which an individual possess the knowledge, skills, and attributes desired by employers

Answer 45

Career readiness

Question 46

Competencies that are vital across jobs, occupations, and industries

Answer 46

Core competencies

Question 47

Learned predisposition toward a given object

Answer 47

Attitudes

Question 48

Generally defined as the ability to recover from setbacks, adapt well to change, and keep going in the face of adversity

Answer 48

Resilience

Question 49

The desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development

Answer 49

Proactive learning orientation

Question 50

A series of actions or steps followed to bring about a desired result

Answer 50

Process