Chapter 2: Management Theory Flashcards
Essential background for the successful manager
Emphasized finding ways to manage work more efficiently, assumed that people are rational. It had two branches-scientific and administrative
Classical viewpoint
Management approach that emphasizes the scientific study of work methods to improve the productivity of individual workers
Scientific management
Management concerned with managing the total organization
Administrative management
Employees work harder if they receive added attention, if they think managers care about their welfare and if supervisors pay special attention to them
Hawthorne effect
The movement that proposed that better human relations could increase worker productivity
Human relations movement
Relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers
Behavioral science approach
The application to management of quantitative techniques, such as statistics and computer simulations
Quantitative management
A branch of quantitative management; focuses on managing the production and delivery of an organization’s products or services more effectively
Operations management
The sequence of suppliers that contribute to creating and delivering a product, from raw materials to production to final buyers
Supply chain
Translation of principles based on best evidence into organizational practice, bringing rationality to the decision-making process
Evidence-based management
A set of interrelated parts that operate together to achieve a common purpose
System
Perspective that regards the organization as a system of interrelated parts
Systems viewpoint
The collection of parts making up the whole system
Subsystems
A system that has little interaction with its environment
Closed system
System that continually interacts with its environment
Open system
