Chapter 13: Groups and Teams Flashcards

Increasing cooperation, reducing conflict

1
Q

A _____ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity

A

group

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2
Q

Jen’s department has been assigned the task of developing new flavors for the company’s line of soft drinks. In this instance, the department members function as a(n) _____ group.

A

formal

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3
Q

What is a core feature of all work teams?

A

Shared purpose

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4
Q

A _____ team works to address a particular problem or specific task. Team members can come from the same or different departments

A

project

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5
Q

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) _____ team

A

cross-functional

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6
Q

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a _____

A

group

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7
Q

A group established by an organization to accomplish specific goals is called a(n) _____ group

A

formal

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8
Q

What is a characteristic of a successful work team?

A

All team members share a commitment to a clearly defined purpose

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9
Q

What are characteristics of a project team?

A

It is task or problem oriented.
Team meetings happen virtually or face to face.
It meets as needed depending on the assignment.

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10
Q

Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form?

A

Cross-functional

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11
Q

What makes a self-managed team unique?

A

Members of the team are given administrative oversight for their task area

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12
Q

A _____ team consists of members who collaborate over time and distance via electronic media

A

virtual

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13
Q

Teams with administrative oversight of their task domains are known as _____ teams

A

self-managed

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14
Q

In Michelle’s group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle’s group is entering the _____ stage of group development

A

storming

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15
Q

In Jack’s work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the _____ stage of group development

A

norming

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16
Q

The “we feeling” that binds group members together is called group _____

A

cohesiveness

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17
Q

During the first stage of team development, called _____, members get oriented and acquainted with each other

A

forming

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18
Q

During the _____ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

A

norming

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19
Q

During which stage of group development would group cohesiveness be a factor?

A

Norming

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20
Q

Susan’s team is going through the _____ stage of team development. In this stage, team members are becoming oriented with the group’s processes and getting acquainted with one another

A

forming

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21
Q

A team in the middle of the _____ stage of team development experiences individual conflicts and the emergence of individual personalities within the group

A

storming

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22
Q

During the _____ stage in group and team development, members concentrate on solving problems and completing the assigned tasks

A

performing

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23
Q

Lark’s company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of _____

A

punctuated equilibrium

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24
Q

Having already developed relationships with one another, Mikel’s team members are now starting to focus on solving problems and completing their assigned tasks. Mikel’s team has now entered the _____ stage of team development

A

performing

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25
Q

Sharing information and coordinating efforts among individuals to achieve a common objective is known as _____

A

collaboration

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26
Q

Groups often develop through _____, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives

A

punctuated equilibrium

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27
Q

Trust triangle

A

Logic
Authenticity
Empathy

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28
Q

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of _____ among team members

A

interdependence

29
Q

Team performance improves when members demonstrate a high degree of _____

A

fit

30
Q

What has research cited as a key barrier to collaboration?

A

competing incentives

31
Q

Reciprocal faith in others’ intentions and behaviors is known as _____

A

trust

32
Q

A _____ is a set of behaviors that people expect of individuals in a certain position

A

role

33
Q

Team _____ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members

A

composition

34
Q

When planning her company’s annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of _____

A

collaboration

35
Q

A _____ role concentrates on keeping the team on track and getting the work done

A

task-oriented

36
Q

The development of team roles arises from the _____ of the team, the organization, and the team members themselves

A

expectations

37
Q

_____ is a process in which one party perceives that its interests are being opposed or negatively affected by another party

A

Conflict

38
Q

It is Jacob’s role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) _____ role

A

task

39
Q

Dysfunctional conflict is _____ for the organization

A

bad

40
Q

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

A

Norms

41
Q

Studies have shown that a conflict-free work group tends to be a(n) _____ work group

A

inactive

42
Q

Connie’s team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of _____

A

conflict

43
Q

What type of conflict is defined by the fact that it hinders the organization’s performance or threatens its interests?

A

Dysfunctional

44
Q

Sources of conflict, such as differences between personalities, groups, or cultures, are called _____

A

conflict triggers

45
Q

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

A

Personality

46
Q

Negative feelings of inferiority and resentment that arise when people compare themselves with other people or groups who have something they want are referred to as _____

A

envy

47
Q

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict

A

programmed

48
Q

Sam and Eric do not get along well because Sam is very rigid and goes “by the book,” while Eric is much more likely to bend the rules. This is an example of which type of conflict?

A

Personality

49
Q

Managers can limit conflicts brought about by _____ by treating employees equally, being open about why some employees are rewarded, and offering mentoring programs

A

envy

50
Q

One management responsibility is to identify when to create _____, not simply when to mitigate it

A

conflict

51
Q

What type of conflict is designed to elicit different opinions without inciting people’s personal feelings?

A

programmed

52
Q

The method of programmed conflict that assigns a person to the role of critic is known as _____

A

devil’s advocacy

53
Q

The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the _____ method

A

dialectic

54
Q

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of _____

A

devil’s advocate

55
Q

Social intelligence refers to the ability to connect with others in a meaningful way and recognize and understand other people’s feelings and thoughts
(True or False)

A

True

56
Q

When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, “I don’t agree with that approach, but I’d like to get a better understanding of your objections to see what other approaches we might consider.” Which conflict-handling behavior is Jeb demonstrating?

A

Openness

57
Q
A
58
Q

The CEO of Widgets, Inc., must decide whether to take the company public. To better understand the potential advantages and disadvantages of the idea, she divides an upper management team into two groups to play opposing roles in a debate. This process is known as _____

A

the dialectic method

59
Q

Ignoring or suppressing a conflict is known as using a(n) _____ style

A

avoiding

60
Q

Social intelligence is best expressed by _____

A

showing empathy toward others

61
Q

Being willing to implement new ideas, processes, or directives is an aspect of which career readiness competency?

A

Openness to change

62
Q

Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, “Look, let’s just go wherever you’d like.” What conflict-handling style is Trisha demonstrating?

A

Obliging

63
Q

When the conversation with her coworker started to get tense, Mariah announced, “I don’t want to talk about it” and left the room. Which conflict-handling style does this demonstrate?

A

Avoiding

64
Q

A manager with a “my way or the highway” approach to a conflict is demonstrating which conflict-handling style?

A

Dominating

65
Q

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member?

A

Committing to a team

66
Q

Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following?

A

Active listening

67
Q

When faced with a work conflict where the issue at hand is not significant to you but is important to the other party, which conflict-handling style would be appropriate?

A

Obliging

68
Q

Two members of the team Katya was managing were at odds over whose job it was to collect water samples and whose job it was analyze them for pollutants. Katya resolved the issue by assigning one team member to do the collecting and another to do the analyzing. In this example, which conflict-handling style did Katya use?

A

Dominating