Chapter 13: Groups and Teams

Question 1

A _____ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity

Answer 1

group

Question 2

Jen’s department has been assigned the task of developing new flavors for the company’s line of soft drinks. In this instance, the department members function as a(n) _____ group.

Answer 2

formal

Question 3

What is a core feature of all work teams?

Answer 3

Shared purpose

Question 4

A _____ team works to address a particular problem or specific task. Team members can come from the same or different departments

Answer 4

project

Question 5

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) _____ team

Answer 5

cross-functional

Question 6

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a _____

Answer 6

group

Question 7

A group established by an organization to accomplish specific goals is called a(n) _____ group

Answer 7

formal

Question 8

What is a characteristic of a successful work team?

Answer 8

All team members share a commitment to a clearly defined purpose

Question 9

What are characteristics of a project team?

Answer 9

It is task or problem oriented.
Team meetings happen virtually or face to face.
It meets as needed depending on the assignment.

Question 10

Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form?

Answer 10

Cross-functional

Question 11

What makes a self-managed team unique?

Answer 11

Members of the team are given administrative oversight for their task area

Question 12

A _____ team consists of members who collaborate over time and distance via electronic media

Answer 12

virtual

Question 13

Teams with administrative oversight of their task domains are known as _____ teams

Answer 13

self-managed

Question 14

In Michelle’s group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle’s group is entering the _____ stage of group development

Answer 14

storming

Question 15

In Jack’s work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the _____ stage of group development

Answer 15

norming

Question 16

The “we feeling” that binds group members together is called group _____

Answer 16

cohesiveness

Question 17

During the first stage of team development, called _____, members get oriented and acquainted with each other

Answer 17

forming

Question 18

During the _____ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

Answer 18

norming

Question 19

During which stage of group development would group cohesiveness be a factor?

Answer 19

Norming

Question 20

Susan’s team is going through the _____ stage of team development. In this stage, team members are becoming oriented with the group’s processes and getting acquainted with one another

Answer 20

forming

Question 21

A team in the middle of the _____ stage of team development experiences individual conflicts and the emergence of individual personalities within the group

Answer 21

storming

Question 22

During the _____ stage in group and team development, members concentrate on solving problems and completing the assigned tasks

Answer 22

performing

Question 23

Lark’s company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of _____

Answer 23

punctuated equilibrium

Question 24

Having already developed relationships with one another, Mikel’s team members are now starting to focus on solving problems and completing their assigned tasks. Mikel’s team has now entered the _____ stage of team development

Answer 24

performing

Question 25

Sharing information and coordinating efforts among individuals to achieve a common objective is known as _____

Answer 25

collaboration

Question 26

Groups often develop through _____, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives

Answer 26

punctuated equilibrium

Question 27

Trust triangle

Answer 27

Logic
Authenticity
Empathy

Question 28

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of _____ among team members

Answer 28

interdependence

Question 29

Team performance improves when members demonstrate a high degree of _____

Answer 29

fit

Question 30

What has research cited as a key barrier to collaboration?

Answer 30

competing incentives

Question 31

Reciprocal faith in others’ intentions and behaviors is known as _____

Answer 31

trust

Question 32

A _____ is a set of behaviors that people expect of individuals in a certain position

Answer 32

role

Question 33

Team _____ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members

Answer 33

composition

Question 34

When planning her company’s annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of _____

Answer 34

collaboration

Question 35

A _____ role concentrates on keeping the team on track and getting the work done

Answer 35

task-oriented

Question 36

The development of team roles arises from the _____ of the team, the organization, and the team members themselves

Answer 36

expectations

Question 37

_____ is a process in which one party perceives that its interests are being opposed or negatively affected by another party

Answer 37

Conflict

Question 38

It is Jacob’s role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) _____ role

Answer 38

task

Question 39

Dysfunctional conflict is _____ for the organization

Answer 39

bad

Question 40

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

Answer 40

Norms

Question 41

Studies have shown that a conflict-free work group tends to be a(n) _____ work group

Answer 41

inactive

Question 42

Connie’s team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of _____

Answer 42

conflict

Question 43

What type of conflict is defined by the fact that it hinders the organization’s performance or threatens its interests?

Answer 43

Dysfunctional

Question 44

Sources of conflict, such as differences between personalities, groups, or cultures, are called _____

Answer 44

conflict triggers

Question 45

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

Answer 45

Personality

Question 46

Negative feelings of inferiority and resentment that arise when people compare themselves with other people or groups who have something they want are referred to as _____

Answer 46

envy

Question 47

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict

Answer 47

programmed

Question 48

Sam and Eric do not get along well because Sam is very rigid and goes “by the book,” while Eric is much more likely to bend the rules. This is an example of which type of conflict?

Answer 48

Personality

Question 49

Managers can limit conflicts brought about by _____ by treating employees equally, being open about why some employees are rewarded, and offering mentoring programs

Answer 49

envy

Question 50

One management responsibility is to identify when to create _____, not simply when to mitigate it

Answer 50

conflict

Question 51

What type of conflict is designed to elicit different opinions without inciting people’s personal feelings?

Answer 51

programmed

Question 52

The method of programmed conflict that assigns a person to the role of critic is known as _____

Answer 52

devil’s advocacy

Question 53

The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the _____ method

Answer 53

dialectic

Question 54

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of _____

Answer 54

devil’s advocate

Question 55

Social intelligence refers to the ability to connect with others in a meaningful way and recognize and understand other people’s feelings and thoughts
(True or False)

Answer 55

True

Question 56

When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, “I don’t agree with that approach, but I’d like to get a better understanding of your objections to see what other approaches we might consider.” Which conflict-handling behavior is Jeb demonstrating?

Answer 56

Openness

Question 58

The CEO of Widgets, Inc., must decide whether to take the company public. To better understand the potential advantages and disadvantages of the idea, she divides an upper management team into two groups to play opposing roles in a debate. This process is known as _____

Answer 58

the dialectic method

Question 59

Ignoring or suppressing a conflict is known as using a(n) _____ style

Answer 59

avoiding

Question 60

Social intelligence is best expressed by _____

Answer 60

showing empathy toward others

Question 61

Being willing to implement new ideas, processes, or directives is an aspect of which career readiness competency?

Answer 61

Openness to change

Question 62

Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, “Look, let’s just go wherever you’d like.” What conflict-handling style is Trisha demonstrating?

Answer 62

Obliging

Question 63

When the conversation with her coworker started to get tense, Mariah announced, “I don’t want to talk about it” and left the room. Which conflict-handling style does this demonstrate?

Answer 63

Avoiding

Question 64

A manager with a “my way or the highway” approach to a conflict is demonstrating which conflict-handling style?

Answer 64

Dominating

Question 65

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member?

Answer 65

Committing to a team

Question 66

Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following?

Answer 66

Active listening

Question 67

When faced with a work conflict where the issue at hand is not significant to you but is important to the other party, which conflict-handling style would be appropriate?

Answer 67

Obliging

Question 68

Two members of the team Katya was managing were at odds over whose job it was to collect water samples and whose job it was analyze them for pollutants. Katya resolved the issue by assigning one team member to do the collecting and another to do the analyzing. In this example, which conflict-handling style did Katya use?

Answer 68

Dominating