Chapter 13: Groups and Teams Flashcards
Increasing cooperation, reducing conflict
A _____ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity
group
Jen’s department has been assigned the task of developing new flavors for the company’s line of soft drinks. In this instance, the department members function as a(n) _____ group.
formal
What is a core feature of all work teams?
Shared purpose
A _____ team works to address a particular problem or specific task. Team members can come from the same or different departments
project
A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) _____ team
cross-functional
Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a _____
group
A group established by an organization to accomplish specific goals is called a(n) _____ group
formal
What is a characteristic of a successful work team?
All team members share a commitment to a clearly defined purpose
What are characteristics of a project team?
It is task or problem oriented.
Team meetings happen virtually or face to face.
It meets as needed depending on the assignment.
Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form?
Cross-functional
What makes a self-managed team unique?
Members of the team are given administrative oversight for their task area
A _____ team consists of members who collaborate over time and distance via electronic media
virtual
Teams with administrative oversight of their task domains are known as _____ teams
self-managed
In Michelle’s group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle’s group is entering the _____ stage of group development
storming
In Jack’s work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the _____ stage of group development
norming
The “we feeling” that binds group members together is called group _____
cohesiveness
During the first stage of team development, called _____, members get oriented and acquainted with each other
forming
During the _____ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.
norming
During which stage of group development would group cohesiveness be a factor?
Norming
Susan’s team is going through the _____ stage of team development. In this stage, team members are becoming oriented with the group’s processes and getting acquainted with one another
forming
A team in the middle of the _____ stage of team development experiences individual conflicts and the emergence of individual personalities within the group
storming
During the _____ stage in group and team development, members concentrate on solving problems and completing the assigned tasks
performing
Lark’s company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of _____
punctuated equilibrium
Having already developed relationships with one another, Mikel’s team members are now starting to focus on solving problems and completing their assigned tasks. Mikel’s team has now entered the _____ stage of team development
performing
Sharing information and coordinating efforts among individuals to achieve a common objective is known as _____
collaboration
Groups often develop through _____, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives
punctuated equilibrium
Trust triangle
Logic
Authenticity
Empathy