Chapter 2: Management Learning Flashcards
Define Learning Style
a set of ways through which we like to learn by receiving, processing, and recalling new information
What was Frederick Taylor’s classical management approach?
o Frederick Taylor’s scientific management sought efficiency in job performance
Define scientific management
emphasizes careful selection and training of workers and supervisory support
Define motion study
the science of reducing a job or task to its basic physical motions
What was Max Weber’s classical management approach?
o Max Weber’s bureaucratic organization is supposed to be efficient and fair
Define bureaucracy
a rational and efficient form of organization founded on logic order and legitimate authority
What are the 5 characteristics of an ideal bureaucracy?
o Clear Division of Labor o Clear Hierarchy of Authority o Formal Rules and Procedures o Impersonality o Careers Based on Merit
What was Henri Fayol’s classical management approach?
o Henri Fayol’s administrative principles describe managerial duties and practices
Define scalar chain principle
states that organizations should operate with clear and unbroken lines of communication top to bottom
Define unity of command principle
states that a worker should receive orders from only one boss
What was Mary Parker Follett’s behavioral management approach?
o Mary Parker Follett viewed organizations as communities of cooperative action
What was Elton Mayo’s behavioral management approach?
The Hawthorne studies focused attention on the human side of organizations
Define Hawthorne Effect
- the tendency of persons singled out for special attention to perform as expected
What was Abraham Maslow’s behavioral management approach?
o Abraham Maslow described a hierarchy of human needs with self-actualization at the top
Define need
a physiological or psychological deficiency that a person wants to satisfy
