Chapter 1: Management and the Management Process Flashcards
Define self-management
the capacity to act with a strong sense of self-awareness
Define managers
persons who directly supervise, support, and help activate work efforts to achieve the performance goals of individuals, teams, or even an organization as a whole
Define first-line manager
someone who is formally in charge of a small work group composed of nonmanagerial workers
Give examples of first-line managers
• Examples in Business
o Department head, supervisor, and team leader
• Examples in Nonprofit
o Department head, supervisor, and team leader
Define middle managers
persons in charge of relatively large departments or divisions consisting of several smaller work units or teams
Give examples of middle managers
• Examples in Business
o Division manager, regional manager, and plant manager
• Example in Nonprofit
o Division manager, regional manager, and branch manager
Define top managers
part of senior management team that is responsible for performance of an organization as a whole or for one of its larger parts
Give examples of top managers
• Examples in Business
o Chief executive officer, president, and vice president
• Examples in Nonprofit
o Executive director, president, administrator, and vice president
Define board of directors and who elects them
are the overseers of a typical business
• Members are elected by stockholders to represent their ownership interests
Define board of trustees and who elects them
are overseers of a typical nonprofit
• Members may be elected by local citizens, appointed by government bodies, or invited to serve by existing members
Define governance
the oversight of top management by an organization’s board of directors or board of trustees
Define accountability
the requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility
Define effective manager
someone who successfully helps others achieve both high performance and satisfaction in their work
Define quality of work life
the overall quality of human experiences in the workplace
Define upside-down pyramid
view puts customers at the top of the organization being served by workers who are supported by managers below them
Define management process
the planning, organizing, leading, and controlling the use of resources to accomplish performance goals
Define planning
the process of setting performance objectives and determining what actions should be taken to accomplish them
Define organizing
the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups
Define leading
the process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives
Define controlling
the process of measuring work performance, comparing results to objectives, and taking corrective action as needed
Define informational roles
focus on the giving, receiving, and analyzing of information
Define interpersonal roles
reflect interactions with people inside and outside the work unit
Define decisional roles
involve using information to make decisions to solve problems or address opportunities
Define agenda setting
identifies important action priorities
Define networking
involves building and maintaining positive relationships with other people
Define social capital
the capacity to attract support and help from others in order to get things done
Define technical skill
the ability to use a special proficiency or expertise to perform particular tasks
Define human skill
the ability to work well in cooperation with other people
Define emotional intelligence
the ability to manage ourselves and our relationships effectively
What are the 5 foundations of emotional intelligence?
self-awareness, self-regulation, motivation, empathy, and social skills
Define conceptual skill
the ability to think analytically and solve complex problems
Define lifelong learning
the process of continuously learning from our daily experiences and opportunities
What are the six “must have” managerial skills?
• Teamwork, Self-Management, Leadership, Critical Thinking, Professionalism, and Communication
What happens to technical skill over higher levels of management?
importance decreases
What happens to human skill over higher levels of management?
importance stays constant
What happens to conceptual skill over higher levels of management?
importance increases
Define globalization
the worldwide interdependence of resource flows, product markets, and business competition
Define global sourcing
hiring workers and contracting for supplies and services in other countries
Define job migration
the shifting of jobs from one country to another
Define ethics
a code of moral principles that sets standards of conduct for what is good and right as opposed to bad or wrong
Define corporate governance
oversight of a company’s management by a board of directors
Define workforce diversity
the composition of a workforce in terms of differences among people on gender, age, race, ethnicity, religion, sexual orientation, and physical ability
Define glass ceiling effect
an invisible barrier limiting career advancement of women and minorities
Define prejudice
the holding of negative, irrational attitudes regarding people who are different from us
Define discrimination
treating minority members unfairly and denying them full membership benefits
Define free-agent economy
people change jobs more often, and many work on independent contracts with a shifting mix of employees
Define shamrock organization
operates with a core group of full time long-term workers supported by others who work on contracts and part time
Define intellectual capital
the collective brainpower or shared knowledge of a workforce
What is the intellectual capital formula?
• Intellectual Capital= Competency X Commitment
Define knowledge workers
use their minds and intellects as critical assets to employers
Define self-management
the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience
