Chapter 2: Diversity in the Workplace Flashcards
surface level diversity
differences in easily perceived characteristics like gender, race, ethnicity, age, or disability, that do not reelect the way people think or feel but may activate certain stereotypes
deep level diversity
differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better
discrimination
is to note a difference between things, which in itself is’t necessarily bad. Usually when we talk about discrimination, thought, we mean allowing our behavior to be influenced by stereotypes about groups of people
stereotyping
judging someone on the basis of our perception of the group to which that person belongs. Stereotype is the fuel that powers the discrimination machine
stereotype threat
the degree to which we agree internally with the generally negative stereotyped perceptions of our groups.
People become their own worst enemies when they feel stereotype threat. Ironically, they may unconsciously exaggerate the stereotype
What org changes can be made to reduce stereotype threat?
increasing awareness of how stereotypes may be perpetuated (especially when developing policies), reducing differential and preferential treatment through objective assessments, confronting micro-aggressions against minority groups, and adopting transparent practices that signal value of all employees
forms of discrimination
discriminatory policies or practices, sexual harassment, intimidation, mockery and insults, exclusion, and incivility
biographical characteristics
personal characteristics, such as age, gender, race, and length of tenure - that are objective and easily obtained from personnel records. These characteristics are representative of surface level diversity
age
often times misunderstood in the workplace, and workers over 55 tend to have lower rates of absenteeism. Part of that is due to the fact that they have become specialized in one field, so their employment opportunities become limited. People learning through experimentation reach peak creativity at 40-60 years old. Studies show that people become subjectively happier in their older age (despite the thought that youth is the best time of one’s life)
is age diversity beneficial to an organization?
absolutely
sex
there is little to no difference in the ability of men and women to work (except that men are slightly better than women at math on average, and women are slightly better verbally). Men are generally hired over women in industries or companies that are already male dominated, and when handling crises is in the job description. Women still earn less money than men for performing the same job
race and ethnicity
ethnic minorities have a harder time getting reviews, get fewer promotions, compensation, and workplace treatment that are consistent with those of the majority
positive diversity climate
in an organization, an environment of inclusiveness and an acceptance of diversity (can lead to increased sales, commitment, and retention, suggesting there are organizational performance gains associated with reducing racial and ethnic discrimination)
disabilities
some countries have laws against discriminating against people with disabilities in the workplace. Companies who embrace disabilities and exploit those people’ strengths are more successful than those who do not. Disabilities are defined as observable physical/mental issues that hinder one from performing one or more of life’s activities (alcoholism, back pain, schizophrenia, down syndrome, seizure disorder, and diabetes).
hidden disabilities
unobservable disabilities that aren’t disclosed (impaired hearing, autoimmune disorders, chronic illness or pain, cognitive or learning impairments, sleep disorders, and psychological challenges. Those with hidden disabilities generally fear ostracism and neglect from management when thinking about disclosing the nature of their disability
