Chapter 18: Organizational Change and Stress Management Flashcards

1
Q

change

A

making things different

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2
Q

planned change

A

change activities that are intentional and goal-oriented

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3
Q

change agents

A

persons who act as catalysts and assume the responsibility for managing change activities

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4
Q

overcoming resistance to change

A

1) communication
2) participation
3) building support and commitment
4) develop positive relationships
5) implementing changes fairly
6) manipulation and cooptation
7) selecting people who accept change
8) coercion

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5
Q

driving forces

A

forces that direct behavior away from the status quo

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6
Q

restraining forces

A

forces that hinder movement from the existing equilibrium

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7
Q

action research

A

a change process based on systematic collection of data and the selection of a change action based on what the analyzed data indicate

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8
Q

organizational development

A

a collection of planned change interventions

built on humanistic-democratic values

seeks to improve organizational effectiveness and employee well-being

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9
Q

sensitivity training

A

training that seeks to change behavior through UNSTRUCTURED group interaction

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10
Q

survey feedback

A

the use of questionnaires to identify discrepancies among member perceptions

discussion follows, and remedies are suggested

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11
Q

process consultation

A

a meeting in which a consultant assists a client in understanding process events with which he or she must deal identifying processes that need improvement

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12
Q

team building

A

high interaction among team members to increase trust and openness

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13
Q

intergroup development (between groups)

A

organizational development efforts to change the attitudes, stereotypes, and perceptions that groups have of each other

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14
Q

appreciative inquiry (performance improvement)

A

an approach that seeks to identify the unique qualities and special strenghts of an organization, which can then be built on to improve performance

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15
Q

paradox theory

A

the theory that the key paradox in management is that there is no final optimal status for an organization

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16
Q

innovation

A

a new idea applied to initiating or improving a product, process, or service

17
Q

idea champions

A

individuals who take an innovation and actively and enthusiastically promote the idea, build support, overcome resistance, and ensure that the idea is implemented

18
Q

learning organization

A

an organization that has developed the capacity to continuously adapt and change

19
Q

challenge stressors

A

workplace stressors

associated with workload, pressure to complete tasks, and time urgency

20
Q

hindrance stressors

A

stressors that keep you from reaching your goals, for example, red tape, office politics, and confusion over job responsibilities

21
Q

demands

A

responisbilities, pressures, obligations, and even uncertainties that individuals face in the workplace

22
Q

resources

A

factors wihtin an individual’s control that can be used to resolve demands

23
Q

allostasis

A

working to change behavior and attitudes to find stability

24
Q

wellness programs

A

organizationally supported programs that focus on the employee’s total physical and mental condition