Chapter 17: Human Resource Policies and Practices Flashcards
human capital resources
the capacities of a work unit derived from the collective knowledge, skills, abilities, and other resources of the organization’s workforce
work sample tests
hands-on simulations of part of all of the work that applicants for routine jobs must perform
assessment centers
off-site locations where candidates are given a set of performance simulation tests designed to evaluate their managerial potential
situational judgment tests
substantive selection tests that ask applicants how they would perform in a variety of job situations; the answers are then compared tot he answers of high-performing employees
realistic job previews
substantive selection tests that are job tryouts to assess talent versus experience
unstructured interviews
short, causal interviews made up of random questions
structured interviews
planned interviews designed to gather job-related information
panel interviews
structured interviews conducted with a candidate and a number of panel members in a joint meeting
task performance
the combination of effectiveness and efficiency at doing core job tasks
citizenship
actions that contribute to the psychological environment of the organization, such as helping others when not required
counterproductivity
actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent
critical incidents
a way of evaluating an employee’s behaviors that are key in making the difference between executing a job effectively and executing it ineffectively
graphic rating scale
an evaluation method in which the evaluator rates performance factors on an incremental scale
behaviorally anchored rating scales (BARS)
scales that combine major elements from the critical incident and graphic rating scale approach. The appraiser rates employees based on items along a continuum, but the points are examples of actual behavior on the given job rather than general descriptions or traits
forced comparison
method of performance evaluation where an employee’s performance is made in explicit comparison to others
