Chapter 16: Organizational Culture Flashcards

1
Q

organizational culture

A

a system of SHARED MEANING held by an organization’s members that distinguish the organization from others

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2
Q

what are the six primary characteristics of org. culture?

A

1) adaptability
2) detail orientation
3) results/outcome orientation
4) people/customer orientation
5) collaboration/team orientation
6) integrity

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3
Q

dominant culture

A

a culture that expresses the CORE values that are shared by a MAJORITY of the organization’s members

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4
Q

core values

A

the primary or dominant values that are accepted throughout the organization

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5
Q

subcultures

A

mini-cultures within an organization, typically defined by department designations and geographical separation

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6
Q

strong culture

A

a culture in which the core values are intensely held and widely shared

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7
Q

organizational climate

A

the shared perceptions that organizational members have about their organization and work environment

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8
Q

ethical culture

A

the shared concept of right and wrong behavior in the workplace that reflects the true values of the organization and shapes the ethical decision making of its members

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9
Q

sustainability

A

maintaining organizational practices over a long period of time because the tools or structures that support them are not damaged by the processes

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10
Q

institutionalization

A

a condition that occurs when an organization takes on a life of its own, apart from any of its members

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11
Q

factors of culture as a liability

A

1) institutionalization
2) barriers to change
3) barriers to diversity
4) toxicity and dysfunctions
5) barriers to acquisitions and mergers

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12
Q

how a culture begins

A

founders hire like-minded people, they indoctrinate and socialize employees to their way of thinking and feeling, and their own behavior encourages employees to identify with them and internalize their beliefs

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13
Q

how do you keep culture alive?

A

1) selection of like-minded people
2) top management
3) socialization

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14
Q

socialization

A

a process that adapts employees to the organization’s culture

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15
Q

prearrival stage

A

the period of learning in the socialization process that occurs before a new employee joins the organization

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16
Q

encounter stage

A

the stage in the socialization process in which a new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge

17
Q

metamorphosis stage

A

the stage in the socialization process in which a new employee changes and adjusts to the job, workgroup, and organization

18
Q

rituals

A

repetitive sequences of activities that express and reinforce the key values of the organization, which goals are most important, which people are important, and which are expendable

19
Q

material symbols

A

what conveys to employees who is important, the degree of egalitarianism top management desires, and the kinds of behavior that are appropriate

20
Q

positive organizational culture

A

a culture that emphasizes building on employee strengths, rewards more than punishes and emphasizes individual vitality and growth

21
Q

workplace spirituality

A

the recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the context of community