Chapter 2: Cultural Consideration Flashcards
1
Q
Culture
Definition
A
Culture is a system of values and norms shared among a group of people
2
Q
Level of Education
A
- Plays a major role in passing on and sharing of culture
- Assessed using literacy rate
- Affects business functions: High illiteracy rates suggests the use of pictorial promotions
3
Q
Customs
A
- Ways of behaving and conducting oneself in public and business situations
- Knowing customs shows signs of respect
- Eg. greetings, gift giving
4
Q
Religion
A
- Is a system of beliefs that people considered to be sacred, divine and the highest truth
- Know what they eat and what they don’t
5
Q
Holiday and Celebration
A
- Often tied to religion
- Affects the availability of clients and employees
- International managers should participate in local festivals
- Improves trust and boost morale of employees
6
Q
Communication Protocol
A
- Outlines the types of information to be communicated to the organisation and identifying the person responsible for communicating the information
- Shows professionalism and stands out from competitors
7
Q
Business Etiquette
A
- Code of behaviour that describes social behaviour expectations according contemporary conventional norms
- Important for negotiations as misinterpretations can lead to incorrect conclusions
