Chapter 12: Leadership

Question 1

Leaders

Definition:

Answer 1

• Leaders are one who obtains followers and influences them in setting and achieving objectives

Question 2

Formal leader

Answer 2

• Leaders who are usually a manager

- Recognised as one with position and title that reflect their status

Question 3

Informal leader

Answer 3

• One who exhibits many characteristics of the formal leader

- Not recognised by the organisation and holds no title or authority

Question 4

Autocratic Style

Definition

Answer 4

• Classical leadership style where leaders will have complete authority over the organisation
• Does not involve others in decision making process in which leaders only focus on one way communication
• Employees are directed to implement the leaders’ decision.

Question 5

Autocratic Style

Effectiveness

Answer 5

Effective when:

• New, untrained staff
• Limited time to make decision (Urgent)
• A manager’s power challenged by staff

Ineffective when:

• Staff become tense, fearful or resentful
• Staff expect their opinions heard (be careful of union strike)
• Low staff morale, high turnover and absenteeism

Question 6

Participative Style

Definition

Answer 6

• Employees are involved in planning and decision making process
• Based on ideas and feedback from staff

Question 7

Participative Style

Effective

Answer 7

Effective when:

- Wants staff to share in decision-making and problem solving duties
- Wants to provide opportunities for staff to develop a high sense of personal growth and job satisfaction

Ineffective when:

- Not enough time to get everyone's input
- Can't afford mistakes

Question 8

Situational Style

Answer 8

• Modify their management behaviour based on the maturity level of subordinates

Question 9

Hersey and Blanchard Leadership Style:

Directing/ Telling

Answer 9

Leader will tell follower what to do and how to do it

Question 10

Hersey and Blanchard Leadership Style:

Coaching/ Selling

Answer 10

Leader will still give direction and information but focus more on communicating with the follower

Leader will sell their message to get the people on board

Question 11

Hersey and Blanchard Leadership Style:

Supporting/ Participating

Answer 11

Leader will focus more on relationship and less on direction

Leader will work with the team and share more decision making responsibilities.
Improve motivation and confidence

Question 12

Hersey and Blanchard Leadership Style:

Delegating

Answer 12

Leader passes on most of the responsibilities onto the follower

Leader would still monitor the progress but they’re less involved in decision making

Question 13

Leadership Traits:

Socially Aware

Answer 13

Listen intently and pick up empathetically on unspoken and intuitive signs from others

More effective communication and connection with others

Win trust of employees

Question 14

Leadership Traits:

Self Discipline

Answer 14

Well organised, strong will power and determination in everything they do

Have clear objectives and are able to influence others

Gain respect from them

Question 15

Leadership Traits:

Take Responsibility

Answer 15

Own up to themselves and their actions even if the fault were the ones of the subordinates

Failed to communicate clearly or to match the right man with the right job

Question 16

Leadership Traits:

Motivational

Answer 16

Helps to generate enthusiasm among followers to achieve future goal

Through showing appreciation, employees will feel like their efforts are valuable in the company