Chapter 11: Change Management Part 1 Flashcards

1
Q

Change Management

definition

A
  • The management of change and development within a business or similar organisation
  • Provides a competitive advantage, allowing organisation to quickly and effectively implement change to meet market needs
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2
Q

Types of Organisational Change:

Change in Structure

A
  • Change in authority, job design, degree of decentralisation or other similar organisation structure
  • Empowering employee, decentralising
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3
Q

Types of Organisational Change:

Change in Technology

A
  • Encompasses modification in the way work is done or equipments and methods used
  • Adding robotics to some area
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4
Q

Types of Organisational Change:

Change in People

A
  • Change in employees attitudes, behaviour, expectations and perceptions to better support new customer service strategy
  • Team building
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5
Q

INTERNAL Factors Driving Change:

Introduction of new technology

A
  • May be seen as a way to cut cost or get the job done more efficiently
  • Increase profit in the long run
  • Train staff
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6
Q

INTERNAL Factors Driving Change:

Employee Attitude

A
  • Employees voice their concerns through unions regarding their wellbeing and safety
  • Modification needs to be made to the way things are done and equipment used
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7
Q

EXTERNAL Factors Driving Change:

Laws and Regulations

A
  • Newly mandated safety procedures forces a factory to change their production process to create a safer environment
  • Add quality control measures to ensure customer safety
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8
Q

EXTERNAL Factors Driving Change:

Economic Changes

A
  • During economic recessions, spending power of consumers decrease
  • Businesses would have to contract to reduce cost of production
  • Increase profit margin
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9
Q

EXTERNAL Factors Driving Change:

Performance of Competitors

A
  • Competitors may reduce price/ release new product affecting competitors selling similar products
  • Change marketing strategy
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10
Q

EXTERNAL Factors Driving Change:

Technological Advances

A
  • Rise in the ownership of computers
  • Businesses could start promoting and selling via the internet
  • Use of retailers diminishes
  • Train employees to use computers
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11
Q

Resistance to Change:

Financial Cost

A
  • It is costly and requires large outlays of funds and involves cost-benefit analysis
  • May involve buying new equipment or training (new) staffs
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12
Q

Resistance to Change:

Managerial Inertia

A
  • People are often creatures of habit and stick to routines that has worked in the past, continuing with the status quo
  • Demanding for a change will create a dissatisfaction and employees are likely to feel threatened
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13
Q

Resistance to Change:

Staff Attitude

A
  • Change may require deskilling or enquiring new skills
  • Implies criticism on their performance
  • Become disgruntled and resist to change
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14
Q

Resistance to Change:

Redundancy Payout

A
  • Workplace change may involve contraction, outsourcing or combining jobs
  • Jobs are no longer needed
  • Employees are afraid of being redundant
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15
Q

Resistance to Change:

Poor Timing

A
  • Change must not be during busy time of the year or have major initiatives
  • Employees are unable to focus
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16
Q

Managing Diversity

definition

A
  • The different characteristic, perspective and approach to work that individuals bring to workplace
17
Q

Managing Diversity:

Improved Marketing and Customer Service

A
  • Through better understanding and accommodation of diverse customer groups and their needs
  • Improved ability to attract and recruit top talent
18
Q

Managing Diversity:

Improved Employee Morale, Performance and Productivity

A
  • Through equitable workplace practices that select, develop and treat people based on merits and fairness
  • Improved retention as absenteeism and turnover decreases