Chapter 11: Change Management Part 1 Flashcards
1
Q
Change Management
definition
A
- The management of change and development within a business or similar organisation
- Provides a competitive advantage, allowing organisation to quickly and effectively implement change to meet market needs
2
Q
Types of Organisational Change:
Change in Structure
A
- Change in authority, job design, degree of decentralisation or other similar organisation structure
- Empowering employee, decentralising
3
Q
Types of Organisational Change:
Change in Technology
A
- Encompasses modification in the way work is done or equipments and methods used
- Adding robotics to some area
4
Q
Types of Organisational Change:
Change in People
A
- Change in employees attitudes, behaviour, expectations and perceptions to better support new customer service strategy
- Team building
5
Q
INTERNAL Factors Driving Change:
Introduction of new technology
A
- May be seen as a way to cut cost or get the job done more efficiently
- Increase profit in the long run
- Train staff
6
Q
INTERNAL Factors Driving Change:
Employee Attitude
A
- Employees voice their concerns through unions regarding their wellbeing and safety
- Modification needs to be made to the way things are done and equipment used
7
Q
EXTERNAL Factors Driving Change:
Laws and Regulations
A
- Newly mandated safety procedures forces a factory to change their production process to create a safer environment
- Add quality control measures to ensure customer safety
8
Q
EXTERNAL Factors Driving Change:
Economic Changes
A
- During economic recessions, spending power of consumers decrease
- Businesses would have to contract to reduce cost of production
- Increase profit margin
9
Q
EXTERNAL Factors Driving Change:
Performance of Competitors
A
- Competitors may reduce price/ release new product affecting competitors selling similar products
- Change marketing strategy
10
Q
EXTERNAL Factors Driving Change:
Technological Advances
A
- Rise in the ownership of computers
- Businesses could start promoting and selling via the internet
- Use of retailers diminishes
- Train employees to use computers
11
Q
Resistance to Change:
Financial Cost
A
- It is costly and requires large outlays of funds and involves cost-benefit analysis
- May involve buying new equipment or training (new) staffs
12
Q
Resistance to Change:
Managerial Inertia
A
- People are often creatures of habit and stick to routines that has worked in the past, continuing with the status quo
- Demanding for a change will create a dissatisfaction and employees are likely to feel threatened
13
Q
Resistance to Change:
Staff Attitude
A
- Change may require deskilling or enquiring new skills
- Implies criticism on their performance
- Become disgruntled and resist to change
14
Q
Resistance to Change:
Redundancy Payout
A
- Workplace change may involve contraction, outsourcing or combining jobs
- Jobs are no longer needed
- Employees are afraid of being redundant
15
Q
Resistance to Change:
Poor Timing
A
- Change must not be during busy time of the year or have major initiatives
- Employees are unable to focus
