Chapter 11: Lewin's & Kotter's Flashcards
Lewin’s
Unfreeze
- Reducing forces that are striving to maintain the status quo; dismantling the current mind set
- Arouse dissatisfaction with current state and get people to recognise the need for change
Lewin’s
Change/ Transition
- Develop new behaviours, values and attitudes, sometimes through organisational structure, process changes and development techniques
- Establish goals
- Maintain two way communication
Lewin’s
Refreeze
- Adaptation of ownership of the new state and avoid reverting back to the old ways
- Build success experiences
- Reward desired behaviour
Kotter’s
Step 1
Establish a sense of urgency
E1 - Identify potential threats and develop scenarios where threat is not managed
E2 - Examine opportunities that should be exploited
Kotter’s
Step 2
Create guiding coalition
E1 - Identify effective leaders with emotional commitment to the change
E2 - Check the team for weak areas and ensure that the team has a mixed of people from different departments and levels of the company
Kotter’s
Step 3
Develop a vision and strategy
E1 - A clear vision help everyone to understand the change
E2 - Develop a short summary of the future with change implemented
Kotter’s
Step 4
Communicate the change vision
E1 - Communicate it frequently and powerfully, and embed it with everything you do
E2 - Address any concerns and anxieties
Kotter’s
Step 5
Empower broad based action
E1 - Empower people who will be executing the vision
E2 - Identify or hire change leaders to deliver the change
Kotter’s
Step 6
Generate short term wins
E1 - Give the company a taste of victory
E2 - Look for sure fire projects
Kotter’s
Step 7
Consolidate gains and produce more change
E1 - Keep looking for improvements
E2 - After every win, analyse what went right and what needs improving
Kotter’s
Step 8
Anchor new approaches in the culture
E1 - Get business leaders to continue to support for change
E2 - Talk about progress, keep celebrating success
