Chapter 11: Lewin's & Kotter's Flashcards

1
Q

Lewin’s

Unfreeze

A
  • Reducing forces that are striving to maintain the status quo; dismantling the current mind set
  • Arouse dissatisfaction with current state and get people to recognise the need for change
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2
Q

Lewin’s

Change/ Transition

A
  • Develop new behaviours, values and attitudes, sometimes through organisational structure, process changes and development techniques
  • Establish goals
  • Maintain two way communication
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3
Q

Lewin’s

Refreeze

A
  • Adaptation of ownership of the new state and avoid reverting back to the old ways
  • Build success experiences
  • Reward desired behaviour
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4
Q

Kotter’s

Step 1

A

Establish a sense of urgency

E1 - Identify potential threats and develop scenarios where threat is not managed
E2 - Examine opportunities that should be exploited

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5
Q

Kotter’s

Step 2

A

Create guiding coalition

E1 - Identify effective leaders with emotional commitment to the change
E2 - Check the team for weak areas and ensure that the team has a mixed of people from different departments and levels of the company

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6
Q

Kotter’s

Step 3

A

Develop a vision and strategy

E1 - A clear vision help everyone to understand the change
E2 - Develop a short summary of the future with change implemented

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7
Q

Kotter’s

Step 4

A

Communicate the change vision

E1 - Communicate it frequently and powerfully, and embed it with everything you do
E2 - Address any concerns and anxieties

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8
Q

Kotter’s

Step 5

A

Empower broad based action

E1 - Empower people who will be executing the vision
E2 - Identify or hire change leaders to deliver the change

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9
Q

Kotter’s

Step 6

A

Generate short term wins

E1 - Give the company a taste of victory
E2 - Look for sure fire projects

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10
Q

Kotter’s

Step 7

A

Consolidate gains and produce more change

E1 - Keep looking for improvements
E2 - After every win, analyse what went right and what needs improving

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11
Q

Kotter’s

Step 8

A

Anchor new approaches in the culture

E1 - Get business leaders to continue to support for change
E2 - Talk about progress, keep celebrating success

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