Chapter 17 Flashcards
The Garbage Can Model
assumes decision making is haphazard, unpredictable, and random and occurs when four factors connect. The four factors being:
- Problems
- Participants
- Solutions
- Choice opportunities
Leadership Styles
Autocratic Decide Consult Individuals and Groups Facilitate Delegate
Recognition Primed Decision (RPD)
Cue recognition and pattern matching
Action script activation
Mental stimulation driven by mental models
Rules to Protect the Quality of the Decision: The leader information rule
when making a decision that requires high quality ensure the leader possess all the knowledge and information about the factors necessary
Rules to Protect the Quality of the Decision: The goal congruence rule
do not try to delegate or facilitate when subordinates are not likely to pursue organizational goals when quality is important
Rules to Protect the Acceptance of the Decision: The acceptance rule
if acceptance by the subordinates is critical for implementation avoid using an autocratic style of decision
Rules to Protect the Acceptance of the Decision: The conflict rule
it’s important to allow those who disagree to be able to resolve their differences when acceptance from subordinates is critical and it’s likely for subordinates to disagree.
Rules to Protect the Acceptance of the Decision: The fairness rule
when the quality of the decision is unimportant but acceptance is, the decision should permit subordinates to interact and negotiate a fair method of solving differences.
Rules to Protect the Acceptance of the Decision: The acceptance priority rule
if acceptance is critical and subordinates are motivated to pursue company goals then methods that provide equal partnership in decision-making can generate greater acceptance without risking decision quality.
Edicts
directives that announce decisions on which employees have not been consulted
Social Credit
the store of goodwill created by honest dealings and positive accomplishments
Bounded Rationality
people are restricted in the information they possess to make decisions, engage in limited search solutions, and settle for less than optimal solutions.
Bounded Discretion
limits decision alternatives to those that fall within ethical standards
Heuristics
rules of thumb based on past experience that managers use to simplify decision making
Choice shift
the determining factors is the pre-meeting position of the members, group discussion causes members to exaggerate their original decision and move towards extremes.
