Chapter 10

Question 1

Stages of group development

Answer 1

1. forming
2. storming
3. norming
4. performing
5. adjourning

Question 2

forming (stage 1 of group development)

Answer 2

members are just learning to accept each other, the group and its purpose

Question 3

storming (stage 2 of group development)

Answer 3

members confront the issues of individuality, figuring out group leaders

Question 4

norming (stage 3 of group development)

Answer 4

members develop group expectations of roles and norms

Question 5

performing (stage 4 of group development)

Answer 5

the group focuses on achieving their goals and being productive.

Question 6

adjourning (stage 5 of group development)

Answer 6

temporary groups disband and focus on closure.

Question 7

Task process

Answer 7

focuses on how groups accomplish their work.

Question 8

Maintenance process

Answer 8

focuses on how the group functions with members psychological and relational needs.

Question 9

Decision Making Methods

Answer 9

1. The plop- “I think we should appoint a chairman”…Silence
2. The self-authorized agenda- “I think we should introduce ourself, my name’s Lizzie”
3. The handclasp- Person A: “I wonder is introducing ourselves would be helpful?” Person B:”I think it would, I’m Amanda.”
4. The minority decision- ”does anyone object?”
5. Majority-minority voting- “let’s vote”
6. Polling- “let’s see where everyone stands, what do you think?”
7. Consensus seeking- genuine exploration to test for opposition and finding out if the opposition feels strongly to refuse the original decision.

Question 10

Multinational teams

Answer 10

team members have more than one nationality

Question 11

Multicultural teams

Answer 11

team members are of various ethnic backgrounds but share a common nationality

Question 12

Rule-Bound

Answer 12

when companies become obsessed with following the procedural rule book and forget to question and innovate.

Question 13

Social Loafing

Answer 13

when people contribute less to group projects than individual work

Question 14

Social Identity

Answer 14

refers to the perception of members as a group rather than as individuals

Question 15

Group Cohesion

Answer 15

the degree to which members are motivated to stay in the group

Question 16

Group

Answer 16

two or more people with a common relationship

Question 17

Team

Answer 17

a small number of people with complementary skills who are committed to a common purpose performance goals and approach which they hold themselves mutually accountable

Question 18

Types of teams

Answer 18

1. Problem-solving teams
2. Self-managed teams
3. Cross-functional teams
4. Virtual teams

Question 19

Problem-solving teams

Answer 19

typically meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment

Question 20

Self-managed teams

Answer 20

members perform highly related or inter-dependent jobs and take on many of the responsibilities of their former managers

Question 21

Cross-functional teams

Answer 21

typically made up of employees from the same hierarchical levels but from different work areas, who come together to accomplish a task

Question 22

Virtual teams

Answer 22

typically use computer technology to tie together physically dispersed members in order to achieve a common goal

Question 23

Punctuated equilibrium model

Answer 23

Group progress is more triggered by members awareness of time and deadlines, some groups do not get serious until half of their time is up.

Question 24

What goes into creating an effective team?

Answer 24

1. context
   (leadership, structure, trust, adequate resources, rewards)
2. composition
   (skills, personality, diversity, size, member’s preferences)
3. work design
   (autonomy, skill variety, task identity, task significance)
4. progress
   (common purpose, specific goals, team ability to be successful in achieving goals, managed level of conflict, accountability)