Chapter 1

Question 1

Psychological contracts

Answer 1

Beliefs about terms of exchange in a relationship. When someone does something unexpected of them it breaks the psychological contract

Question 2

social exchange theory

Answer 2

argues that people enter into relationships in which not only economic but also social obligations play a role and that people are most comfortable when the exchange is balanced

Question 3

Realistic Job Preview (RJP)

Answer 3

a recruitment technique that gives accurate information about job duties and especially about major sources of job satisfaction and dissatisfaction prior to organizational entry

Question 4

organizational citizenship behaviour

Answer 4

refers to discretionary contributions that are organizationally related but are neither explicitly required nor contractually rewarded by the organization

Question 5

incivility

Answer 5

low-intensity deviant behaviour that violates workplace norms for mutual respect-it may or may not be intended to harm the target

Question 6

7 values of healthy companies

Answer 6

1. continuous learning
2. fair treatment or equity
3. celebration of diversity
4. emphasis on teamwork
5. prioritizes for health and wellness
6. appreciation for change and flexibility
7. passion for the products and the process (concerned with how the products are made as well as the end product)

Question 7

self-fulfilling prophecy

Answer 7

the phenomenon that occurs when people perform in accordance with a person’s expectation of them

Question 8

Law of requisite variety

Answer 8

In order for a person to register the complexity of the environment, that person must be as complex as the environment.

Question 9

Assumption grounds

Answer 9

people do things differently, they have different opinions, people approach things based on their perceptions on things and make their decisions on previous experiences

Question 10

Types of psychological contracts

Answer 10

1. Transactional
2. Transitional
3. Balanced
4. Relational

Question 11

transactional contract

Answer 11

example: temp workers hired for the holiday season

their performance terms are specified and the duration of their contract is short

Question 12

transitional contract

Answer 12

example: experiences workers go through during a merger

their performance terms are not specified and the duration of their contract is short

Question 13

balanced contract

Answer 13

example: board of directors

their performance terms are specified and the duration of their contract is long-term

Question 14

relational contract

Answer 14

example: family business members

their performance terms are unspecified and the duration of their contract is long-term

Question 15

Forms of psychological contract beaches

Answer 15

1. inadvertent
2. disruption
3. breach
4. no contract

Question 16

inadvertent breach

Answer 16

they are able to follow the contract and willing to but an accident prevents it, example: mistaking the terms of the contract

Question 17

disruption breach

Answer 17

they are unable to follow the contract but are willing to but something make them unable, example: was willing to come to a meeting but got into a car accident

Question 18

breach of contract

Answer 18

they were able to follow the contract but unwilling to do so, example: purposely showing up late to class even though I had plenty of time

Question 19

no contract breach

Answer 19

no contract is when they are unable to do a job and unwilling thus there’s usually no contract

Question 20

reciprocation wariness

Answer 20

a stable disposition based on unfavourable interactions with others involving a suspiciousness of others’ willingness to adhere to a win-win solution

Question 21

responses to breach of a contract

Answer 21

1. exit (quits/leaves)
2. voice (complains)
3. neglect (does bad job)
4. silence (does nothing)