Chapter 14 Final Exam

Question 1

Two Sources of Managerial Power

Answer 1

1) Position Power

2) Personal Power

Question 2

Position Power

Answer 2

Based on a manager’s official status in the organization’s hierarchy of authority

Question 3

Personal Power

Answer 3

Based on the unique personal qualities that a person brings to the leadership situation

Question 4

Three Types of Position Power

Answer 4

1) Reward Power
2) Coercive Power
3) Legitimate Power

Question 5

Reward Power

Answer 5

The capacity to offer something of value as a means of influencing other people

Question 6

Coercive Power

Answer 6

The capacity to punish or withhold positive outcomes as a means of influencing other people

Question 7

Legitimate Power

Answer 7

The capacity to influence other people by authority or rights of office

Question 8

Example of Reward Power

Answer 8

“If you do this, you will be rewarded”

Question 9

Example of Coercive Power

Answer 9

“If you don’t do this, I’ll punish you”

Question 10

Example of Legitimate Power

Answer 10

“Because I’m the boss, you must do as I ask”

Question 11

2 Types of Personal Power

Answer 11

1) Expert Power

2) Referent Power

Question 12

Expert Power

Answer 12

The capacity to influence other people because of specialized knowledge

Question 13

Referent Power

Answer 13

The capacity to influence others people because of their desire to identify personally with you

Question 14

Servant Leadership

Answer 14

Follower-centered and committed to helping others in their work

Question 15

Human Relations Style of Leadership

Answer 15

Emphasizes people over task. The people matter more than the task

Question 16

Fiedler’s Contingency Model

Answer 16

Idea that good leadership depends on a match between a person’s leadership style and situational demands. (No one style of leadership is the best)

Question 17

Hershey-Blanchard Situation Leadership Model

Answer 17

A good leader will be able to adapt/change their leadership style to best fit the goal at hand

Question 18

4 Leadership Styles in Hershey-Blanchard Model

Answer 18

1) Delegating
2) Participating
3) Selling
4) Telling

Question 19

Delegating

Answer 19

Allowing the group to take responsibility for task decisions

Question 20

Participating

Answer 20

Emphasizing shared ideas and participative decisions on task directions

Question 21

Selling

Answer 21

Explaining task directions in a supportive and persuasive way

Question 22

Telling

Answer 22

Giving specific task directions and closely supervised work

Question 23

Path-Goal Theory

Answer 23

A leader can use all four leadership styles and shift back and forth among them depending on the needs

Question 24

4 Styles of Path-Goal Leadership

Answer 24

1) Directive Leadership
2) Supportive Leadership
3) Achievement-oriented Leadership
4) Participative Leadership

Question 25

Directive Leadership

Answer 25

Communicating expectations and direction so they are clearly defined

Question 26

Supportive Leadership

Answer 26

Attempts to reduce employee stress and frustration in the workplace

Question 27

Achievement-Oriented Leadership

Answer 27

Setting challenging goals, expecting high level of performance with continual improvement

Question 28

Participative Leadership

Answer 28

Involving team members in decision making and using their suggestions when making decisions

Question 29

Leader Member Exchange Theory (LMX)

Answer 29

Not all people are treated the same by leaders in leadership situations