Chapter 11

Question 1

Chain of Command

Answer 1

Links all employees with successively higher levels of authority.

Question 2

Span of Control

Answer 2

The number of persons directly reporting to a manager.

Question 3

What are the types of Organizational Structures? (2)

Answer 3

1) Tall Structures

2) Flat Structures

Question 4

Tall Structures

Answer 4

Have narrow spans of control and many hierarchical levels

Question 5

Flat Structures

Answer 5

Have wide spans of control and few hierarchical levels

Question 6

Centralized

Answer 6

The concentration of authority for most decisions at the top level of an organization

Question 7

Decentralized

Answer 7

The dispersion of authority to make decisions throughout all organization levels

Question 8

Name the three Traditional Organization Structures

Answer 8

1) Functional Structure
2) Divisional Structure
3) Matrix Structure

Question 9

Functional Structure

Answer 9

Groups together people with similar skills who perform similar tasks

Question 10

Divisional Structure

Answer 10

Groups together people working on the same product, in the same area, with similar customers, or on the same processes

Question 11

Matrix Structure

Answer 11

Combines the functional and divisional structures to gain advantages and minimize disadvantages of each

Question 12

Name the three Horizontal Organization Structures

Answer 12

1) Team Structure
2) Network Structure
3) Boundaryless Structure

Question 13

Team Structure

Answer 13

Uses permanent and temporary cross-functional teams to improve lateral relations

Question 14

Network Structure

Network Organization

Answer 14

Uses information technologies to link with networks of outside suppliers and service contractors

Question 15

Boundaryless Structure

Answer 15

Eliminates internal boundaries among subsystems and external boundaries with the external environment

Question 16

Name the 4 basis for Organizational Structures

Answer 16

1) Product Structure
2) Geographical Structure
3) Customer Structure
4) Process Structure

Question 17

Product Structure

Answer 17

Groups together people and jobs focused on a single product or service

Question 18

Geographical Structure

Answer 18

groups together people and jobs performed in the same location

Question 19

Customer Structure

Answer 19

Groups together people and jobs that serve the same customers or clients

Question 20

Process Structure

Answer 20

Groups jobs and activities that are part of the same process.

Question 21

Cross Functional Teams

Answer 21

Brings together members from different functional departments

Question 22

What are the 3 Organizational Designs

Answer 22

1) Mechanistic
2) Bureaucratic
3) Organic

Question 23

Mechanistic Organizational Design

Answer 23

Centralized, with many rules and procedures, a clear-cut division of labor, narrow spans of control, and formal coordination

Question 24

Bureaucratic Organizational Design

Answer 24

Emphasizes formal authority, order, fairness, and efficiency

Question 25

Organic Organizational Design

Answer 25

Decentralized, with fewer rules and procedures, open divisions of labor, wide spans of control, and more personal coordination.

Question 26

Organizational Design

Answer 26

The process of creating structures that accomplish mission and objectives