Chapter 11 Flashcards
Chain of Command
Links all employees with successively higher levels of authority.
Span of Control
The number of persons directly reporting to a manager.
What are the types of Organizational Structures? (2)
1) Tall Structures
2) Flat Structures
Tall Structures
Have narrow spans of control and many hierarchical levels
Flat Structures
Have wide spans of control and few hierarchical levels
Centralized
The concentration of authority for most decisions at the top level of an organization
Decentralized
The dispersion of authority to make decisions throughout all organization levels
Name the three Traditional Organization Structures
1) Functional Structure
2) Divisional Structure
3) Matrix Structure
Functional Structure
Groups together people with similar skills who perform similar tasks
Divisional Structure
Groups together people working on the same product, in the same area, with similar customers, or on the same processes
Matrix Structure
Combines the functional and divisional structures to gain advantages and minimize disadvantages of each
Name the three Horizontal Organization Structures
1) Team Structure
2) Network Structure
3) Boundaryless Structure
Team Structure
Uses permanent and temporary cross-functional teams to improve lateral relations
Network Structure
Network Organization
Uses information technologies to link with networks of outside suppliers and service contractors
Boundaryless Structure
Eliminates internal boundaries among subsystems and external boundaries with the external environment
Name the 4 basis for Organizational Structures
1) Product Structure
2) Geographical Structure
3) Customer Structure
4) Process Structure
Product Structure
Groups together people and jobs focused on a single product or service
Geographical Structure
groups together people and jobs performed in the same location
Customer Structure
Groups together people and jobs that serve the same customers or clients
Process Structure
Groups jobs and activities that are part of the same process.
Cross Functional Teams
Brings together members from different functional departments
What are the 3 Organizational Designs
1) Mechanistic
2) Bureaucratic
3) Organic
Mechanistic Organizational Design
Centralized, with many rules and procedures, a clear-cut division of labor, narrow spans of control, and formal coordination
Bureaucratic Organizational Design
Emphasizes formal authority, order, fairness, and efficiency
Organic Organizational Design
Decentralized, with fewer rules and procedures, open divisions of labor, wide spans of control, and more personal coordination.
Organizational Design
The process of creating structures that accomplish mission and objectives
