Chapter 14 Flashcards
The five core principles fo good communcioatn creat the acronym FOCUS. List them
- Focused - address the whole issue, but only the issue
- Organized - systematically present information and ideas
- Clear - Communicate with clarity and make each word count
- Understanding - Understand your audience and its expectations
- Supported - Use logic and support to make your point
When a communication is _____ the sender status on track and has a clear idea of the purpose and objective
Focused
Well organized material is presented in a logical systematic manner T/F
True
When audiences become confused or impatient with unorganized communication, what might why underestimate
The informations value and your credibility
What two related things must yo duo to communicate clearly
- Understand the rules of language
2. Get to the point
When communication what must you understand about your audience
The current knowledge, views and level of interest in the topic
You’ve been asked to write a report. Name several things you must understand bout it first
The expected format and length of the response, due date, level of formality and any staffing requirements
What two tools build credibility and trust with your audience
Support and logic
List the seven steps that make both your writing correspondence and speaking more effective
- Analyze your purpose and audience
- research the topic
- Support your ideas
- Organize and outline
- Prepare a draft
- Edit the draft
- Fight for feedback
What are the four purposes of most AF writing or speaking
To direct, inform, persuade, or insprie
When communication, determine the message you want to send (the what) and your purpose (the _____)
Why
Wich communication approach should you use to describe actions you expect your audience to carry out
The direct approach
What should you emphasize in directive commuioncioton
Clear, concise directions and expectations
The ____ approach passes infmraionta to the audience
Informative
What should you emphasize in informative commuinciton
Clear, direct communication of accurate and adequate information tailored to the audiences education and skill level
What may be appropriated ruing information commuincitno to ensure the audience gets the message
Audience feedback and interaction
When should you use the persuasive approach when speaking or writing
To sell your audience on a new idea, policy or product or a change in current operations
The inspirational approach is rarely used when speaking or writing in the military T/F
False
What should you emphasize in inspirational communication
Your delivery and a through knowledge of your topic and your audience
When speaking or writing, what should you draft to clarify your communications objective
A purpose statement
A purpose statement captures the essence of what your trying to do. How many sentences should ti be
One clear sentence
how does developing a clear purpose statement help both you and your audience
It helps you focus, organize, clear, understand and support as youdelvelpyou communion an it helps your audience FOCUS when you deliver your message
What should you understand about yourself to help reach your communication goals
Your own strengths and weaknesses
Why should you know your orgnization when communication
So you can accommodate their views, capabilities or concerns
In communication, recvieng audiences fall into what four subcategories
- Primary recievers
- Secondary receivers
- Key decision makers
- Gatkeepers
Wich audience subcategory includes the person you communicate with directly, either verbally or in writing
The primary reciever
In commuinciaont, who is included in the secondary receiver audience subcategory
People you communicate with indirectly through the primary recievers
Wich audience subcategory includes the most powerful embers of the audience
Key decisions maker
_____ are the people in the chain who review a communication before it reaches the intended audience
Gatekeepers
How can you avoid letting rank be a barrier to commuication
Treat everyone as communication equals and be candid, direct and respectful to all
Smooth out your communications by using career field specific jargon and acronym shwenerver possible T/F
False
What communicatinotraps can inadvertently exclude member software the audience
References to race, religion, ethnicity or ses, for expamlpel when designing your visual support
Why do speakers have an advantage over writers regarding tone when communication tone
Speakers can use gestures, voice and movements to help communicate tone
The first rule of writing is to be polite. Forego anger, criticism and sarcasm in favor of reason and prersuasion T/F
True
How can using pronouns help your communications
It personalizes your communication, creates rapport, shows concern, keeps the audience involved and helps avoid monotony
Instead of Using I, me and my whencommunicatin, which pronouns should you choose
You, Yours, we, us and our
Avoid using I as the first word of an opening snenctce. What could you start two sentences in a row with I or We
To hammer home a point
Your audience appreciates sincerity and honesty. How can you cultivate a positive tone
Give praise when it due. acknowledge accpaetnace before focusing on improving, and express ciritixm as helpful questions, suggestions, rests and recommendations or lear directive not as accusations
