Chapter 10 Flashcards
What is leadership
The art and science of influencing motivating and directing AMN to accomplish the AF mission
What are the two central elements of leadership
- Mission, objective or task
2. AMN who accomplish it
State of the art technology and equipment are the most valuable resources organizations have T/F
Fals (people are)
The AF relies on members to develop leadership skills. How does theis development apply to enlisted members
Enlisted members will operate primarily at the tactical level of operations and war, combining tier technical skills with their direct influence on subordinates.
What may be the toughest part of being aleader
Setting a proper example
What does it meant to intrinsically motivate AMN
To encourage them to act, not because they have to but because they want to
What important principle of leadership is easy to neglect
The need to be involved with your AMN by showing sincere interest in their problems, career development and welfare
Leaders never fear failure they ____ it
Embrace it
Leaders accomplish which leadership principle when they combine regular communication, shared decisions making, mutual consensus and healthy debate
Transparency
Rigid and stubborn leadership usually results in resentment and animosity, especially during items of change. Howe do leaders exhibit flexibility
By listening to other viewpoints, bending when needed and not being afraid to change course if thatngs are not going well
Resilient leaders must possess what two characteristics to continually face challenges, changes and criticism
Compassion and a touch ofthisck skin
List four ways to promote accountability in the workplace
- Establish clear roles and respoinbilites
- Cultivate a sense of pride and ownership among your members and teams
- Provide regular feedback to subordinates
- Lead with integrity and by positive example
What six things did General Louis L Wilson, advise leaders to do
- Be tough
- Geout out from behind the desk
- Search out problems
- Find the critical path to success
- Be sensitive
- Be honest
What four things did General Louis L Wilson advise leaders not to do
- Take things for granted
- Alibi
- Procrastinate
- Tolerate incompetence
Morale will almost certainly be higher if you are a tough leader T/F
True (set standards high and ensure they meet)
What leadership advice eliminates many people problems and shows your AMN that your interested in they problems, work coinnditins and welfare
Get out from behind your desk and see for yourself whats going on in your work center
Every organization has problems. As a leader what is the trick to finding them
Fostering and environment that encourages people to bring them to you
What does find the critical path to success mean to leaders
Get involved personally and concentrate on make or break issues in your organization. Don’t waste time on inconsequital or trivial matters
Explain what do not alibi means to leaders
Popel make mistakes. Don’t be devise about them
As leader, you are advised to be sensitive and empathetic earth your people, yet you shouldn’t tolerate incompentneac. What should you do if someone demonstrates laziness, disinterest or inability to ge th job done
Terminate his or her assignment
Nothing can be more distrrous than garbled information, half truths and falsifications. Regarding honesty, General Louis L Wilson advised leaders to tell it like it is and insist what
Insist that our people do likeiwse
What standards must AF leaders know and enforxce
Standards of conduct, discipline and customs and countesses
What is the mission of the AF
to fly fight and win in air space and cyberspace
The AF achievers strategic, operational and tactical objectives by employing six distinctive cpaiblites. Name them
- Air and space superiority
- Global attack
- Rapid global mobility
- Precision engament
- Information superioity
- Agile combat support
The AF Mission is unhindered by time, distance or ____
Geography
When are AF members on duty
24 hours a day, 365 days a year
The ____ of ____ provides the authority, communications and control needed to accomplish mission related tasksks at every echelon
Chain of Command
hat is the key to an effective chain of command
Members trusting the system and resolving issues at the lowest possible elevel
Standards of conduct apply only while on duty ohh a military environment T/F
False
Officers, NCOs and AMN must not. give the appearance of favoritism or impropriety in their relationships with whom
Coworkers, superiors and subordinates
The roles of leadership and management are better understood in terms of what three elements
- Behavior
- Personal characterisitcs
- Organizational situation
Who said Management is getting people to do what needs to be done. Leadership is getting people to want to do what needs to be done
Warren G Bennis, Ph D
Leadership is of the spirit… management is of the ____, acceding to filed marshal Sir William Slim
Mind
Managers us the management process to control people by pushing then in the right direction. how do leaders motivate and inspire people to keep moving int the right direction
By satisfying human needs
Are the personal characteristics of successful leaders or managers exclusively positive
Neithers personal characteristics are exclusively positive or negative
The art of leadership includes management T/F
True
____ administer, maintain and torn. _____ motivate, develop and insprie
Managers; Leaders
Who acts as a problem solver and seeks conflict avoidance - a manger or leader
Manager
Managers are values driven and ambiguous, while leaders are statics driven and thrive on predictability T/F
Flase
_____ ensure the achievement of organizational objectives, even if they disagree with them
Managers
____ launch and steer organizations toward goals and strategies. ____ ensure resources a readily available and efficiently used
Leaders; Managers
An organization needs a balance of strong leadership and capable management T/F
True
Explain why a peacetime force can survive with good management at all levels and good leadership concentrated at the top, but a wartime force needs competent eldership at all leaves, particualtry the tactical level of war
While good management brings a degree of order and consistency to key issues like readiness, availably and sustainment, people must still be led into battle
Name four leadership qualities
- Positive attitude
- Values
- Character
- Credibility
Why must leaders attitude convey enthusiasm and encouragement
Because by doing so, their AMN will more easily demonstrate the same attitude
Organizational effectiveness directly relates to the degree that what three values are present in the organizations leadership
- Trust
- Loyalty
- Integrity
Why is reliability and important aspect of trust within an organizaiton
Because reliability translates into the trust people have in one anther
What value is defined as a consistence, honest demonstration of personal commitment to the organizations audits vision
Integrity
Which leadership quality includes charisma, compassion and courage
Character
Leadership combines competence and character. Lack of ____ most often prevents invdiicvuals from being coming great leaders
Character
Paul fussed wrote that followers must like and want to be like the leader, or want the leader to like them T/F
True
A leaders character includes ____ a special characteristic that inspires allegiance and devotion
Charisma
Compassion is the sympathetic pity and concern for what
The misfortunes or sufferings of others
Leaders must exhibit ____ and physical courage, not just in combat and high risk situations but in day to day life
Moral
Which leadership quality dmemontstrates humility, commitment to the organizations nd mission and the ability to tap into each members unique strengths
Credibility
Why is a leaders creidtibilty gragile
Because it takes years to earn though persistence, consistent and patient leadership, yet can be lost with one thoughtless action, decision or behavior
How do successful leaders earn credibility
They lead by example and take resposinbilty for their own actions and those of their AMN
Through positive _____ leaders who that they live by their values
Behavior
What is the vision for AF smart operations for the 21st Cnetruey
To establish and environment win which all AMN actively eliminate waste and continually improve processes
Why is it crucial to embrace and communicate the AFSO21 Vision
Because AF leaders must have a collective vision that empowers, inspires, challenges and motivates followers to the highest levels of commitment and a conintuoius process improvement enviornmnet
Leaders should constantly anticipate influxes, trends and demands that will affect the vision. A common error of leadership is preoccupation with the ____ at the expense of the future
Present
To be of realistic value, a vision must be logical deductive and plausible T/F
True
When implementing the vision, senior leadership has the authority and respoinbilty to change the system as a while. What can lower level leaders do to implement the vision
Direct supervisors and subordinates tot he appropriate tasks by communicating the vision to the unit, chop, or owkr center
A visions originality is as important as how well it serves the mission requirements, the strategic goals of the unit and the AF as a whole T/F
False (It is less important)
The vision forming process should be continual and leaders should encourage all personnel to help articulate the vision, However, the vision should not be ____ modified
Arbitrarily
____ means assigning people tasks to accomplish, while giving them the freedom t do so creatively
Empowerment
Effective empowerment requires good ____ of authority
Delegation
What kind of leadership emphasizes sensitivity to needs, involves people and asks them for help
Participative
What does the essence of empowerment require
That leaders and followers identify with heir respective share of the organizations goals
The cointuial _____ of leader follower roles creates an environment that allows leaders and followers to realize organizational goals and objectives more effectively
Transformation
Is effective empowerment a new concept
No
What is the cornerstone o the mutually dependent relationship between leaders and followers
Trust
The guidelines to empowerment encourage leaders to be flexible and patient. To whom should you delegate decisions
To those closets to the issues
While empowering followers, leaders must clearly maintain a firm grip on the ____ requirements and the strategic plan
Operational
Why do empowered followers need sufficient training on the task at hand
To realize their potential in fulfilling the organizations vision
Regarding empowerment, in what way should AMN be encouraged to improve the organizations fvision
This with expert knowledge in a particular filed should be encouraged to use this knowledge to improve the vision when and where possible
Empowerment is often misunderstood and associated with ____ leadership
Laissez faire
Empowerment requires even more highly refined supervisory skills than traditional autocracy. What four things do subordinates continually need in this reepstct
- Direction
- Knowlege
- Resources
- Support
Imposing empowerment on follower breeds _____
Compliance (Not commitment
Consensus is determination of what the group wants. Do leaders seek consensus
No they build it
Military life is a constant process of training and education. Should effective leaders be master students or master teachers
They must be both
Why should leaders insist that AMN focus their attention on the aspects of a situation, mission or project they control
To foster professional growth
Setting ____ encourages subordinates to learn and provides leaders on subordinates feedback
Standardas
To develop AMN a leader must train replacements, develop understanding of roles and responsibilities. What are three more
- Be an advisor and mentor
- Provide opporetuinites fore growth and promotion
- Clarify expectations
- Strengthen service identity
- Allow AMN to make decisions and experience leadership
- Encourage and facilitate formal education
What is an important milestone in developing leadership
Experiencing a significant challenge early in a career
As a leader, you must recognize and diagnose the capabilities and developmental needs of your AMN. What are some professional developmental needs you should assist them with
PME Off duty education Specific Skill training Professional development courses or seminars Communication skils Additional traingin
What should you do after actively identifying people with great leadership potential as early as possible
Determine appropriate challenges to develop their dleaderhisp
When dealing with setbacks, why should leaders acknowledge an AMNs right to fail
It is a fundamental aspect of empowerment
The key to success is to avoid failure T/F
False
Why is innovation inextricably connected with being an effective leader
Leadership is charged with introducing new ideas, methods or solutions
Leaders must be the Chief _____+ officers in they organizations
Transformation
Leaders must create an organizational climate conducive to change. What two things must they also do when dealing with change
- Facilitate the change itself by walking AMN through he change, explain gin it and sneering questions
- Reward this who comply with the change and refocus this who do not
List several suggestions for leaders coping with change
- Involve people in the change process
- Fully explain the reason for change
- View change positively
- Creat enthusiasm for the change
- Facilitate change
- Be open minded and experiment with alternatives
- Seek out and accept tcriciticm
- Never grow complacent
What values are the bedrock of leadership int eh AF
The AF core Values
What do eat AF core values provide
A foundation our leadership, decision making and success, regardless of the level of assignment, difficulty or danger in the mission
What AF core Value is the single most important part of character
Integrity
AMN of integrity act on ____ demonstrating impeccable self control without actin rashly
Conviction
What AF core Value represents selfless dedication to duty
Service before self
Service before self means AMN must ignore their duty to their families T/F
False
Considering service before self, AMN must undertand that organizational excellence edna only occur in an atmosphere fror form fear ____ ____ sexual harassment, intimidation, hazing, or unfair treatment
Unlawful Discrimination
Service before elf means showing ____ to your leaders fellow AMN and the AF
Loyalty
What AF core value demands AMN constantly strive to perform at their best
Excellence in all we do
Excellence in all e do fosters an organizational culture that emphasizes what kind of mentality
A team mentality
The AF core value, excellence in all we do means AMN are trained, fit, focused and ready to accomplish he mission t all costs T/F
False (accomplish the mission safely and effectively)
The AF core values are universal and unchanging provide standards with which to evaluate the ____ climate of all AF organizations and guide invdivudials in professional doncudt
Ethical Climate
______ leadership development is one of the most important responisliibites of every AF leader
Airmen
Leaders help AMN identify their strengths and weaknesses, create action plans and support them throughout the plan implementation and assessments. To be successful, what commitment is required from the AMN
AMN must be committed to improving and candid in their self assessments and goal setting
How do leaders coach AMN
- Identifying wekanesses
- Setting goals
- Developing and implanting plans of action
- Providing oversight and motivation thought the process
Why do AF leaders counsel Ann
To thlp them become better team members, maitiant or improve performance and prepare them for the future
To councsel effectively, leaders develop and counseling style that exemplifies what five characteristics
- Purpose
- Flexibility
- Respect
- Commuiciont
- Support
Effective counseling requires open, two way commuicntocation T/F
True
Effective counseling is very similar to the art of ____ a growing filed in the AF
Leadership coaching
To be effective counselors, what five qualities must aF leaders demonstrate
- Respect for AMN
- Self awareness
- Cultural awareness
- Empathy
- Credibility
How do leaders show respect for AMN
By allowing them to take respoibnlity of thrown ideas and actions
Why must leaders be aware of their own values, needs and biases prior to conceling AMN
Because self aware leaders are less likely to project their biases onto AMN and more likely to act consistently with their own values and actions
To be effective counselors, why do leaders need to be aware of the similatires and differences between individuals of different cultural backgrounds and how these factors may influence values, perspective and action
So unfamilitary with cultural background won’t hinder addressing cultural issues
Empathy is being understanding and sensitive to the feelings, thoughts and experiences of another person to the point that you can almost feel or experience them yourself. Why is this quality important in leadership counseling
So leaders can see an dunderstan situations form the other persons perspective and help AMN develop and plan of acton the twist the AMNs personality and needs
As a counselor and leader, how do you achieve creidiblty with AMN
- Be honest and consistent in statement and acitons
- Be straightforward
- Behave in a manner that MAN respect and trust
- Repeatedly demonstrated you’re willingness to help
All leaders should develop and improve they consoling skills. Techniques will vary, but should include what three general skills
- ACIVE LISTNEING
- Responding
- Questioning
You can usually categorize developmental counseling based on the scions topics. What are two major catoriges of counseling
Event oriented counseling and performance and professional growth counseling
What does even oriented counseling include
It includes counseling for specific instances, crisis counseling and referral counseling
Counseling foer specific instances is connected rot episodes of superior or substandard duty performance or behavior. hat is the key to its succesas
Conduct the conusbleibng as close to the event as possible
During crisis counseling, leaders must tell AMN whether or notheiter perfomerance met the standard and what they did right over wrong T/F
False
Crisis counseling helps AMN through he initial shock of reaching ____
Negative news
_____ Counseling helps AMN work though personal situations and may act as preventive counseling before situations become a problem
Referall
What actions do leaders take during performance and professional growth counseling
- Review the AMNs duty performance during a certain period
- Set standards for the next period
- Focus the session on the AMNs strengths, areas needing impromvent and potential
During counseling , effective leaders approach each AMN as an individual realizing that different people and different situations require different counseling approaches. Name the three major counseling approaches
Nondierectiv, directive and combining
What is the largess difference Among the three counseling approaches
The degree of AMN pariticaptio;n and interaction
The Nondidrective counseling approach is preferred for most sessions. What is the counselors rolee in the process
Listens rather then makes decisions or gives advice, clarifies what is said, causes the MAN to bring out important points to better understand the situations, summarizes the discussion when appropriate, avoids providing solutions ro rendering opinion, maintains a focus on dinvdiual and organizational goals and objective, ensures the AMNs plan of action supports this goals and objectives
What are the advantages of the nondirective counseling approach and its disadvantes
Advantages- It encourages maturity and open communication and develops personal responsibility. Disadvantages - It is more time consuming and requires the greater counselor skill
Which counseling approach works best for simple problems, making on the spot correction dn correcting aspects of duty perfomrance
The directive approach
When should you use the directive counseling approach
- Time is short
- You alone know what to do
- the AMN needs guidance, is immature or insecure, or has limited problem solving skills
What are the advantages and disadvantages of the directive counseling approach
Advantages - it is the quickewts, good for people who need clear concise direction and allows counselors to actively use their experience.
Disadvantages - It doesn’t encourage AMN to be part of the solution, may treat symptoms not pbrombme, may discourage AMN from talking freely and the counselor provides the solution sainted of the AMN
the ____ counseling approach uses techniques from the directive an dnondireective approaches and adjusts them tot he AMNs best interests
Combined
The combined counseling approach emphasizes the AMNs planning and decision making respoinbilites. How does this help the AMN.
- Develop a plan of action and analyze each possible solution to determine its good and bad poitns
- Fully understand all aspects of the situation to reach the best solution
What are the advantages and disadvantages of the combined counseling approach
Advantages - It is moderately quick ,encourages maturity and open communication and allows counselors to acitlvey use their experience.
Disadvantages - it may take to much time for some situations
What are the four stages of the counseling process
- Identifying the need for counseling
- Preparing for counseling
- Conducting the counseling session
- Follow up
_____ counseling may be necessary if you need focused, two way communication to develop your AMN
Developmental
What six steps should be taken to prepare for successful counseling
- Select a suitable place
- Schedule the time
- Notify the AMN well in advance
- Organize pertinent information
- Plan the counseling approach
- Establish the right atmosphere
What should you look for when selecting a suitable place for counseling session
Choose an enviornmnet that minimizes interruptions and is free from distractions
What should you remember when scheduling the time for a counseling session
The complexity of the issue determines the length of time required, but a session should not exceed one hour
Why should you notify AMN well in advance of a counseling session
So they know why, where and when the session will take place
How should you plan your counseling approach
there are many approaches to counseling, select a strategy that suits your MAN and the situation
The right counseling atmosphere promotes two way communication between the leader and AMN. How can you establish a realized atmosphere
Offer the AMN a seat or something to drink and sit in a chair facing the AMN
When the purpose of the counseling session is to give specific guidance or to reinforce the leaders rank, option and aunty , should the atmosphere be informal or formal
Formal
Be ____ when conducting a consoling session and take advantage of naturally occurring events to provide AMN with feedback
Flexible
What are the four basic parts of a counseling session
- Opening the session
- Discussing the issues
- Developing a plan of action
- Recording and closing the session
What is the best way to open a counseling session
Clearly stat its purpose
When conducting a counseling session, try to develop a a mutual understanding of the issues. How can you best accomplish this
Let the AMN do most of the talking
What is your role as a counselor when the issue is substandard performance3
Clearly stat how the performance specifically didn’t mettle standard, then develop a plan of action
When conducting the counseling session a plan of action identifies a method for achieving a desired result. What should it specify
What the AMNB must do to reach the goals set during the session
As you close the counseling session, _____ the agreed upon plan of action and the AMNS accomplishments, improvements, personal preference c3s or problems
Document
What measures should be taken after counseling
- Follow Up Counceling
- Make referrals
- Inform the change of command
- Take corrective measures
When leveraging diversity, what challenge does the diversity of talents present to leaders
Incorporating everyones specific talents into a cohesive and optimal workforce
What can you control to create a culture that recognizes and appreciates differing perspectives and promotes respect and dilutions
Your leadership approach
When leveraging diversity , leaders must form common ground or a shared set of assumptions within which to communicate, What is this common ground.
The organization itself - The vision, goals, rules regualtions, processes and procedures that govern how the unit accomplishes the mission
After forming a common ground, what must leaders do to leverage diversity in their organization
Increase awareness of diversity, acknowledge differences and eliminate stereotypes
When leveraging diversity, what does diversity of experience and background ensure
Divers ways of looking at problems
What results from properly managing workforce diversity
Higher productivity, improved performance, more creativity, more innovations and reduces stress
Emphasizing diversity without threatening unity will strengthen team bonds. How can leaders achieve this.
By integrating sensitivity, mutual respect,t common trust and communication
To leverage diversity you’re skills in what area are most important
Personal relations
Through ____ the wisdom and experience of senior leaders are passed on to junior members
Mentoring
Mentoring provides the ____ for the professional development of competent future leaders
Framework
What is a mentor
A trusted advisor, teacher, counselor, friend or parent
Mentoring is an ongoing process T/F
True
The individual who is assisted by a mentor is usually called a ____
Protege
Descirbethe mnemonic created by treating the term mentoring as an acronym
Model, Empathize, Nurture, Teach, Organize, Respond, Inspire, Network and Goal set
In mentoring, ____ is leading by example
Modelign
Mentoring involves ____ showing engine compassion for the protege
Empathy
In mentoring, _____ encompasses a caring attitued
Nuruturing
Name five time tested teaching methods mentors can use
- Organize the material into logical, systematic units of manageable size
- Correct errors immediately
- Frequently review previously covered material and relate it to the current lesson
- Include practical exercise to help the protege exercise the newfound knowledge
- Evaluate the proteges comprehension often, formally and informally, and give detailed feedback not their progress
When mentoring what type of approach should you use to become organized and to help others become organized
A systematic, methodical approach
Spending time and effort to organize logical, building block sequential lesson plans is not useful wen mentors T/F
False (It pays huge dividends)
When mentoring acitlvey lists to your proteges questions and provide useful and ____ responses
Timely
Mentoring should be more then being a good role model, teacher or helpful acquaintance. What does genuine mentoring also require
An element of inspiration
____ is a vital function fo mentoring that gives the protege a head start
Networking
How do mentors help proteges goal set
- Understand the importance of goals
- Set short and long term goals that are specific achievable and realistic
- Achieve their goals
What plays a critcital role in propelling todays AF thruogh and bayed the 21st century
Strategic leadership
According to Noel Tichy, how do strategic leaders guide the achievement of their organizational vision with in a larger enterpirse
- Directing policy and stratgey
- Building consensus
- Acquiring and allocating resources
- Influcneing organizational culture
- Shaping complex and ambitious external environment
Strategic leaders lead by example to build effective organizations and grow the next generation of leaders. Why else
To energize subordinates, seek opportunities to advance organizational goals an balance personal and professional demands
List the three components of strategic leadership
Core values
Competenices
Actions
At which level is strategic leadership mostly direct and fact to face
Tactical level
Strategic leadership respoinbiles become more ____ and ____ at the operational level
Complex and sophisticated
At the strategic level, leaders are responsible to large organizations and systems. What is expected of them
To conceptualize and integrate a variety of issues to accomplish he mission
Which component is the foundation of static leadership
Core Values
Name the three types of steraggice leadership competencies
Personal
People and team
institutional
Wich strategic leadership compentcy focuses on interpersonal retinas that directly influence behavior and values
Personal
Strategic leaders his the ____ competency to taileor resources to organizations an programs
People and teams
What do strategic leaders accomplish throughout the institutional leadership competency
They establish structure, allocate resources appropriately and articulate organizational vision
Leadership actions include training and educational actives designed to develop strategic leadership abilities T/F
Truie
Describe how strategy leadership development evolves as an AMNS career grows from the tactical level to the operational level
Tactical focuses on personal competencies. Operational continues personal leadership and begins to emphasize people and team leadership development and tinroduces institutional leadership competencies
At ther strategic level, intituaitonal leadership compentieces are developed daily through education that helps leaders learn to do what
Form accurate frames of reference, make sound decision, uncover underlying connections between general issues, and think creatively, invovativley and critically
At the strategic level, AMN must combine highly developed _____ capabilities with competes to lead and direct complex, multi tiered organizations
Occupational
Statregic leaders must understand dAF missions and how operational capabilities and ANM are integrated to achieve ____ results and desired effects
Synergistic
while leaders at lower levels focus on the shor term, strategic leaders have a _____ focus
Future Focus
List several ways that strategic leaders help shape climate and cluster in an organization
Through vision, policy, communication, education, coaching, mentoring and personal example
