Chapter 13

Question 1

Describe project stakeholder management.

Answer 1

It includes the processes required to identify the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies for effectively engaging stakeholders in project decisions and execution.

Question 2

Describe the identify stakeholders process.

Answer 2

This is the process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.

Question 3

The process of developing approaches to involve project stakeholders based on their needs, expectations, interests and potential impact on the project.

Answer 3

Plan stakeholder engagement

Question 4

The process of communicating and working with stakeholders to meet their needs, expectations, address issues, and foster appropriate stakeholder engagement involvement.

Answer 4

Manage stakeholder engagement

Question 5

The process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through the modification of engagement strategies and plans.

Answer 5

Monitor stakeholder engagement

Question 6

When should project stakeholder identification and engagement commence ?

Answer 6

As soon as possible after the project charter has been approved, the project manager has been assigned and the team begins to form.

Question 7

What are tailoring considerations for project stakeholder management?

Answer 7

Stakeholder diversity
Complexity of stakeholder relationships
Communication technology

Question 8

Describe agile/adaptive project stakeholder management.

Answer 8

Adaptive teams engage with stakeholders directly rather than going through layers of management.
There are regular interactions with the stakeholder community.
Aggressive transparency is promoted.

Question 9

The process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding the interests, involvement, interdependencies, influence and potential impact on project success.

Answer 9

Identify stakeholders

Question 10

Describe when the identify stakeholder process is occurs.

Answer 10

Prior to or at the same time the project charter is developed and approved.

At the start of each phase and when a significant change in the project or organization occurs

Question 11

What does the business case say about stakeholders?

Answer 11

It identifies an initial list of stakeholders affected by the project.

Question 12

What does the benefits management plan say about stakeholders?

Answer 12

It identifies the individuals and groups that will benefit from the delivery of the outcomes of the project and are thus considered as stakeholders.

Question 13

What’s unique about project document inputs for the identify stakeholder process?

Answer 13

It is unlikely that any project documents will be an input for the initial stakeholder identification.

Question 14

What are data gathering techniques used in the identify stakeholders process?

Answer 14

Questionnaires and surveys

Question 15

Describe brain writing?

Answer 15

A refinement of brainstorming that allows individual participants time to consider the question(s) individually before the group creativity session is held. The information can be gathered in face-to-face groups or using virtual environments supported by technical.

Question 16

What are stakeholder “stakes”?

Answer 16

Their roles on the project

Question 17

What are some types of stakeholder stakes?

Answer 17

Interest
Rights
Ownership
Knowledge 
Contribution

Question 18

Power/interest grid
Power/influence grid
Impact/influence grid

Is an example of what type of data representation?

Answer 18

A type of stakeholder mapping

This is used for small or simple projects

Question 19

Describe a salience model.

Answer 19

This data representation stakeholder map describes classes of stakeholders based on assessments of their power, urgency, legitimacy/proximity.

Useful for large complex projects.

Question 20

Describe the directions of influence.

Answer 20

Upward ( senior management of the performing org or customer org, sponsor and steering committee)

Downward (the team or specialists contributing knowledge or skills in a temporary capacity)

Outward (stakeholder groups and their representatives outside the project team, such as suppliers, government departments, the public, end-users, and regulators)

Sideward (the peers of the project manager, such as other project managers or middle managers who are in competition for scarce project resources or who collaborate with the project manager in sharing resources or information)

Question 21

When is stakeholder prioritization used?

Answer 21

when stakeholders are changing frequently

when there is a large number of stakeholders

when relationships between the project team and stakeholders are complex.

Question 22

What is the main output of the identify stakeholders process?

Answer 22

The stakeholder register

Question 23

What is included on the stakeholder register ?

Answer 23

Identification information
(Name, org position, contact details, location, role on the project)

Assessment information (major requirements, expectations, potential for influencing project outcomes, and the phase of the project life cycle where the stakeholder as the most influence)

Stakeholder classification
(Internal/external, impact/influence/power/interest, upward/downward...)

Question 24

During the first iteration of identify stakeholders are there Change request?

Answer 24

No (I.e. the first iteration is when the project charter is being developed)

Question 25

Much of the information about the relative power, interest, and engagement of stakeholders is based on …. and is recorded onto the?

Answer 25

Assumptions

Assumption log

Question 26

The process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project.

Answer 26

Plan stakeholder engagement

Question 27

What data gathering technique might be used in the plan stakeholder engagement process?

Answer 27

Benchmarking

I.e. project is benchmarked against similar projects and orgs and world class projects and orgs.

Question 28

How might root cause analysis be used in the plan stakeholder engagement process ?

Answer 28

It can be used to identify underlying reasons for the level of support of the project stakeholders in order to select the appropriate strategy to improve their level of engagement.

Question 29

What decision making technique is used in the plan stakeholder engagement process?

Answer 29

Prioritization/ranking

Question 30

What data representation techniques are used in the stakeholder engagement process?

Answer 30

Mind mapping

Stakeholder engagement assessment matrix

Question 31

This supports comparison between the current engagement levels of stakeholders and the desired engagement levels required for successful project delivery.

Answer 31

Stakeholder engagement assessment matrix

Question 32

What are some ways stakeholder engagement levels might be classified?

Answer 32

Unaware 
Resistant
Neutral
Supportive 
Leading