CHAPTER 12: PATIENT RELATIONS AND THE DENTAL RADIOGRAPHER

Question 1

Skills that promote good relationships between individuals

Answer 1

Interpersonal skills

Question 2

the process by which information is exchanged between two or more persons.

Answer 2

Communication

Question 3

excessive use of technical words may cause confusion and result in miscommunication. T or F

Answer 3

TRUE

Question 4

can be substituted for verbal messages.

Answer 4

Nonverbal messages

Question 5

interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient.

Answer 5

Facilitation skills

Question 6

defined as “the act of making something easier.

Answer 6

facilitation

Question 7

skills that are used to ease communication and to develop a trusting relationship.

Answer 7

facilitation skills

Question 8

refers to the relationship between the patient and the dental professional.

Answer 8

patient relations

Question 9

refers to the way a dental professional conducts himself or herself at the patient’s chairside

Answer 9

chairside manner