Chapter 12

Question 1

integrity

Answer 1

quality of discerning and action on one’s ethical principles

Question 2

dialogue

Answer 2

interaction in which people with different perspectives seek to understand each other’s views; speaking so that others want to listen and listening so others want to speak

Question 3

monologue

Answer 3

interaction in which only one voice is present

Question 4

debate

Answer 4

a competitive interaction in which people attempt to make case through reasoning and evidence while showing weaknesses in opponents argument

Question 5

listening

Answer 5

mental processing of what a person has heard

Question 6

presentness

Answer 6

giving full attention to someone in dialogue

Question 7

supportive climate

Answer 7

communication situation where each person feels he or she can speak freely without risk of harm

Question 8

defensive climate

Answer 8

communication situation where a person feels threatened

Question 9

chilling effect

Answer 9

action that discourages others from speaking their mind

Question 10

risk

Answer 10

action with either positive or negative outcomes