Chapter 11 Flashcards
polite
showing consideration for others in accordance with social decorum
civility
encompasses behaviors and concepts of politeness, good manners, courteousness, respect for others, and assertiveness.
respect
acknowledgment of the inherent humanity and existence of other people
assertive
the ability to clearly and confidently state a position
civility defined
the use of tact when dealing with others; a genuine and reciprocal expression of respect for ourselves and other people through our actions and statements.
facework
the behaviors we exhibit to maintain a positive impression of ourselves by other people
fellowship face
an effort to fulfill the need to have other like and respect us
competence face
efforts to promote our expertise on subjects to others so they respect us
autonomy face
the perception that we can do things on our own and our desire to avoid others making decisions for us
face threats
things that threaten to damage the image we work to present to others
image management
the constant attempt to control the presentation of ourselves to others
self monitoring
the ability to be aware of you own behaviors and statements and how they affect other people; can be either high or low
self-restraint
the ability to refrain from comments until the time and tone are appropriate to do so.
the eight behaviors for civil interactions are
describe, focus on problem, acknowledge others feelings, provisional, control facial expressions, do not interrupt, do not disparage others, and describe both the points you agree with and disagree with.
collectivistic culture
values harmony in group and societal relationships
