Chapter 11 Flashcards
civility
civility
the use of tact when dealing with others; a genuine and reciprocal expression of respect for ourselves and other people through actions and statements
polite
showing consideration for others in accordance with social decorum
good manners
behaviors that societies deem as appropriate and positive ways of interacting with others
courtesy
showing consideration and attention to others
respect
an acknowledgement of inherent humanity and existence of other people
assertive
the ability to clearly and confidently state our positions
facework
the behaviors we exhibit to maintain a positive impression of ourselves by other people
fellowship face
an effort to fulfill the need to have others like and respect us
competence face
our efforts to promote our expertise on subjects to others so they respect us
autonomy face
the perception that we can do things on our own and our desire to avoid others making decisions for us
face threats
things that threaten to damage the image we work to present to others
image management
the constant attempt to control the presentation of ourselves to others
self-monitoring
the ability to be aware of your own behaviors and statements and how they affect other people; can be either high or low
self-restraint
the ability to refrain from comments until the time and tone are appropriate to do so
collectivistic culture
values harmony in groups and social relationships
