Chapter 11

Question 1

The goal of TJC is to promote excellence in providing healthcare services

Answer 1

Patient’s Bill of Rights and Responsibilities found in BUMEDINST 6300.10 series, Chapter 3 “Healthcare Administration,” and the Comprehensive Accreditation Manual for Hospitals: The Official Handbook (CAMH) published by TJC annually.

Question 2

Senior Medical Department Representative (SMDR), usually an experienced Chief or Senior Chief Petty Officer of the Hospital Corps.

Answer 2

The two basic modes of communication are verbal and nonverbal. both the verbal and the nonverbal are inseparable in the total communication process.

Question 3

barriers are classified as physiological, physical, or psychosocial

Answer 3

Physiological barriers result from some kind of sensory dysfunction on the part of either the sender or the receiver. physiological barriers (such as the inability to hear).

Question 4

The communication process consists of four basic parts: the sender of the message, the message, the receiver of the message, and feedback.

Answer 4

Psychosocial barriers are usually the result of one’s inaccurate perception of self or others;

Question 5

Initial Contact Point: the physcial location of the first experience, Contact Point: First place contact point person and patient meet,

Answer 5

SOAP NOTE: Subjective-symptoms verbally given by patient, Objective-HM can actually see, hear, feel, touch, Assessment- follows the obj observation the preliminary diagnosis of patient’s condition, Plan-includes lab or radiological test ordered, medication. and a Followup appointment