Chapter 1 The Company Officer’s Role - Challenges and Opportunities Flashcards
NFPA 1021, the standard for fire officer professional qualifications, applies to all fire officers? True or false
True
This text has been used to help new officers and emergency medical services and rescue organizations as well as the fire service learn (blank) skills they needed To become effective officers
Communications leader ship and management
Company officers are (blank) responsible for the performance and safety of assigned personnel in an emergency service organization.
First-line supervisors
The act of watching over the work or tasks of another .
Supervision
The NFA defines an individual responsible for overseeing the performance or activity of other members as a
Supervisor
A first line supervisor responsible for the performance and safety of a signed personnel in an emergency service organization
Company officer
Often the senior representatives of the fire department at the scene are?
Company officers
In nearly every case the (blank) Is one of the first persons on the scene and is likely to be the last to leave.
Company officer
When not involved In An emergency, the (blank) essentially runs a small part of the fire department rescue squad or emergency medical services organization.
Company officer
The most influential member of the department and key to daily operations is the?
Company officer
At the company level the company officer manages the resources which are
People equipment and time
In most departments companies spend less than what % of their time dealing with emergencies?
10
Company officers spend what percent of their time in other activities including providing fire safety public education programs for citizens pre-planning for fires and other emergency training and maintaining good physical fitness?
90
Who is expected to plan manage and lead the company?
The company officer
A company officer is also expected to be a full-time leader and instructor for the personnel assigned to the company so ( blank) are very important for company officers.
Human relations skills
Coach manager communicator mediator counselor motivator decision-maker planner evaluator public relations representative firefighter referee friend role model innovator safety officer instructor and student leader supervisor listener Writer, these are roles and responsibilities of who
the company officer
Who has one of the most demanding jobs in the organization?
The copy officer
Leading others and ensuring everyone goes home is the company officers ( blank) job.
Principal
The capabilities efficiency and morale of the company are direct reflections of the company officer’s
Leadership ability
In the fire service we use the term “blank” To describe the work teams
Company
Company officers are expected to lend a hand when needed whether it be advancing hose forcing doors or performing similar activities that do not compromise their role as
Leader
Although company officers are required to fulfill many responsibilities along with helping to resolve the problem, the officers primary job is to
Lead
Many new officers find the most difficult part of becoming an officer is excepting the fact that they are no longer
Firefighters
The best (blank) are promoted and usually become good officers.
Firefighters
True or false for many the physical tasks are easier and more enjoyable than the mental effort in the paperwork that comes with a company officer’s job
True
Officers should remember that firefighters are the blank of the service delivery system.
Back bone
For (blank) the company officer is not only their supervisor but also their next link in the chain of command.
Firefighters
The (blank) may also be considered the firefighters link to the public.
Company officer
To the fire chief and other senior officers the company officer represents the (blank)?
Company
If the (blank) is being followed, the company officer is both the voice of the chief to the firefighters and the voice of the firefighters to the chief.
Chain of command
The two factors that affect the company officer position in the organization are ?
- Inexperienced personnel in the most challenging positions
2. Worksite is remote from their supervisor
T or F.
When a company is co located with fire department headquarters the company officer has lesser access to his or her supervisor and they should always keep the lines of communication open.
False
The majority of employees work at the (blank) level , making the organizations mission statement work at that level, Makes the organization statement live for the citizens.
Company
Most of the organizations (blank) is delivered by personnel at the company level.
Customer service
Fire departments should be sure that their personnel are professionals, this can be accomplished through?
Certification, experience, and education
(Blank) means that an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard.
Certification