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Company Officer (Smoke) > Ch. 5 The Company Officer’s Role in Managing Resources > Flashcards

Ch. 5 The Company Officer’s Role in Managing Resources Flashcards

1
Q

Tom Bentley, “ The first thing I have always found to be important is to know ahead of time what (blank) you will need in any job to accomplish the goals you set for yourself

A

Resources

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2
Q

With a clear understanding of your organization’s (blank) , you can set goals and plan your own destiny

A

Vision

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3
Q

Personal life and professional life are (blank) and should be interchangeable

A

Equal

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4
Q

(Blank) declare the vision for the

A

Mission statements

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5
Q

(Blank) are the larger, strategic statements that may take several years to accomplish.

A

Goals

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6
Q

(Blank) help you identify where you are going

A

Goals

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7
Q

(Blank) are usually an element with in a go and represent the efforts of a shorter period

A

Objectives

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8
Q

(Blank) and (blank) help us identify where we are going and help us measure progress as we make the trip

A

Goals

Objectives

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9
Q

The (blank) guide is a recognized standard that identifies the fundamentals of project management across a wide range of responsibilities and projects, including the automotive, construction, and engineering industries

A

Project management and body of knowledge

PMBOK

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10
Q

(Blank) as a family of standards for quality management systems

A

ISO 9000

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11
Q

(Blank) is a systematic process and should be ongoing. It should start with a clear understanding of the goals in objectives.

A

Planning

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12
Q

A (blank) is a written formal set of goals that convey the mission of the organization the company or the individual; the reasons why these goals should be attained and how and when they intend to reach them.

A

Business plan

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13
Q

A (good) blank has a clearly defined goal, a logical set of objectives, a list of resources needed, method to measure progress

A

Business plan

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14
Q

What are the two most notable national resources for data related to departmental activities

A

The national fire Academy and The national fire protection

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15
Q

(Blank) involves the integration of human and physical resources, money, and time

A

Organizing

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16
Q

One of the ways to slow the process of adding additional layers of managers when an organization gets bigger is to

A

Delegate

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17
Q

(Blank) is often referred to as the granting of authority to another to carry out and assigned task

A

Delegation

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18
Q

To be affective , delegation

Of the duty and acceptance of the obligation for the job should be coupled with the (blank) to do the job

A

Authority

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19
Q

Effective delegation does not mean that the task is eliminated from the supervisors responsibilities. Implies that a (blank) has been established

A

Partnership

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20
Q

(Blank) to delegation:
I can do it better myself, it will take time to train someone, I am not sure that anyone else can do this, I really cannot take a chance on this project, I think my boss would want me to do this myself

A

Barriers

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21
Q

When delegating two trained and qualified members, defined the purpose of the work and leave the (blank) to the member

A

Details

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22
Q

(Blank) deal with the details of administering the union contract

A

Personnel specialists

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23
Q

Benefits that (blank) have advocated for their members: Improved wages and benefits, formal rules for hiring, promotions, pay, discipline and remuneration

A

Unions

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24
Q

(Blank) are of fix duration and provide a binding contract between the workers in management

A

Collective agreements

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25
Q

(Blank) allows the workers to be represented by the union

A

Collective bargaining

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26
Q

A characteristic of unions is that they have ( blank) - Only one union is authorized in a given job territory

A

Exclusive representation

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27
Q

In the private sector, less than (blank) percent of all non-farmworkers our union members

A

20

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28
Q

The (blank) is the AFL-CIO affiliated labor union for the fire service

A

IAFF International Association of firefighters

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29
Q

The (blank) main purpose is to negotiate for the rights, health, and safety of paid firefighters, the union provides free training for all firefighters and fire departments, with worthwhile programs addressing hazardous materials, special rescue response, terrorism response and health and fitness

A

IAFF

International Association of firefighters

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30
Q

The (blank) act protects the rights of individuals to form, join, or assist in the activities of the union. It also protects the unions from interfering with an employee’s rights as a citizen and as an employee

A

Labor-management relations

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31
Q

(Blank) occur when there is a differing interpretation of the contract between representatives of labor and management; when a violation of the contract has occurred; when there is a perceived violation of a law, regulation, or procedure; or even when there is just a perception of unfair treatment

A

Grievances

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32
Q

The first step in a grievance involves filing a complaint with the (blank)

A

Supervisor

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33
Q

Most grievances are resolved at the level of filing a complaint with the (blank)

A

Supervisor

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34
Q

A (blank) shop usually results from an agreement between their union and the employer that requires prospective employees to become members of the union prior to being hired, this is generally unlawful

A

Closed

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35
Q

A (blank) shop usually results from an agreement between the employer and the union that requires membership within a specified period of being hired

A

Union

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36
Q

In an (blank) shop, the agreement provides that union membership is not required, but payment of union dues is mandatory for all employees

A

Agency

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37
Q

An (Blank) shop is where employees are free to decide if they will join the union. If they do join the union they must pay dues if not they do not have to

A

Open

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38
Q

The length of a collective bargaining contract usually runs from (blank) years

A

1 to 5

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39
Q

Typical (blank) issues include the following: discharge, discipline, discrimination, grievance process, health and safety, hiring, insurance, leave, promotion, and shift duties

A

Labor-Management

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40
Q

The (blank) act of 1935 provided employees with the right to engage in Union activities

A

National Labor relations

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41
Q

The national Labour relations act of 1935 established the (blank) to supervise representation elections and to investigate allegations of unfair labor practices

A

National Labor relations Board

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42
Q

Growing anti-union sentiment, court decisions, and a pool of workers ready to replace the strikers have generally reduce the unions power through (blank) action

A

Strike

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43
Q

When the union and management cannot agree on the issues, they may agree to a (blank) coming in to help them settle their differences

A

Third party

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44
Q

The three levels of involvement by a third-party between the union and management are

A

Mediation

Fact finding

Interest arbitration

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45
Q

(Blank ) involves a third-party acting as a facilitator.

A

Mediation

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46
Q

The (blank) open communications channels, Persuades the two sides to meet, helps the parties readjust their positions on issues, and controls the process by scheduling the meeting time in agenda

A

Mediation

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47
Q

True or false: most labor contracts are settled without any assistance

A

True

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48
Q

(Blank): the third-party factfinder investigates the truthfulness of facts that are relevant to the impasse

A

Fact-finding

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49
Q

(Blank ) is the final step it allows the third-party to settle the issue

A

Arbitration

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50
Q

T or F: Arbitration is the last resort

A

True

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51
Q

In some states, the findings of an arbitrator are (blank), meaning the employer can choose to ignore the findings

A

Non binding

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52
Q

Research has shown that good labor (blank) occur when there is mutual trust and respect, honest and open communications, neutral problem-solving, good consistent contract administration, and timely resolution of grievances

A

Relations

53
Q

The principal tool for managing money is called a (blank)

A

Budget

54
Q

(Blank) are a management tool that represents nearly all of the five functions of management

A

Budgets

55
Q

What two categories our budgets usually broken down into

A

Operating and capital

56
Q

The (blank) budget of a department usually encompasses a single year and is tied to a “fiscal year” or a “calendar year”

A

Operating

57
Q

(Blank) budget items are large, expensive items that last longer than one year

A

Capital

58
Q

Most capital budgets are set up on a (blank) year span

A

10

59
Q

For the fire service, classic examples of (blank) budget items are fire station an apparatus

A

Capital

60
Q

Smaller departments and a lot of volunteer Department’s capital budgets are set up on a (blank) year spans due to smaller tax basis

A

5

61
Q

Most of the departments expenses are in the (blank) budget

A

Operating

62
Q

For most paid fire departments, (blank) percent or more of the operating budget is typically dedicated to salaries and related personnel costs

A

90

63
Q

FTEs

A

Full-time equivalent positions

64
Q

(Blank) expenses: FTEs, Fuel, utilities, supplies, and equipment

A

Operating

65
Q

(Blank) budgeting and accounting, like items are collected for purposes of keeping track of the expenditures during the year.

A

Line -item

66
Q

A request for a purchase, also referred to as (blank), is a solicitation used when you need design, consultant, products, or services and you are looking for answers.

A

Request for proposal

RFP

67
Q

An (Blank) is most commonly used when the Specifications are broader in nature and the department is open to more than one specific brand of equipment or vendor of the department is requesting a rather complex commodity

A

Request for proposal

68
Q

The advantage of an RFP over a formal bid process is

A

It allows for a selection based on the overall proposal rather than the price alone

69
Q

Award of an RFP is not based on low bid but what is in the (blank)

A

Best interest of and value for the department

70
Q

A (blank) communicates requirements from vendors and contractors, it’s Typically just for information and not binding in nature

A

Request for quote

71
Q

Two factors to assist in deciding whether to use an RFP, in RFQ, or a bid is to determine.

A

If you are dealing with vendors or contractors in the overall dollar amount

72
Q

If you are negotiating for a contractor to provide a service over a given period of time you should perhaps consider doing a (blank)

A

RFP

73
Q

A (blank) is typically one who supplies goods or services

A

Vender

74
Q

A (blank) is usually hired or makes an agreement to perform a specific service or a piece of work

A

Contractor

75
Q

Consultants, independent contractors, physicians, lawyers, and construction contractors are common professions that are (blank)

A

Contracted

76
Q

A (blank) is used when there is a need to expedite purchases or make an emergency purchases, either as the result of an actual emergency or because he commodity or service is needed to keep your organization operational

A

Memorandum of understanding

MOU

77
Q

A (blank) budget gathers expenses that support a particular program

A

Program

78
Q

When a budget needs to be cut, the last thing should be.

A

Training

79
Q

To plan for major incidents, departmental officers need to conduct a (blank) For their districts

A

Needs assessment

80
Q

Conducting a (blank) will outline the specific resources that will be needed for different types of incidents

A

Needs assessment

81
Q

Steps for a (blank)

  1. Play the what if game
  2. spawn ideas
  3. Organize ideas
  4. Identify sources of resources
  5. Paying for the resources
  6. Construct a timeline
A

Needs assessment

82
Q

Good (blank)

Keep track of the stations needs, identify items that would improve efficiency, involve everyone in the budget process, talk with other company officers to learn how to effectively manage the stations resources

A

Financial management

83
Q

According to blank (work) expands to fill the time available for its completion

A

Parkinson’s law

84
Q

Time management starts by setting (blank) and (blank)

A

Goals and objectives

85
Q

(Blank) allows us to prepare for events rather than react to them

A

Planning

86
Q

(Blank)management

Plan and prioritize, delegate as appropriate, establish goals for yourself, be organized and reduce clutter, make a schedule and stick to it, fit other things around these events, identify and work to illuminate time wasters, give first attention to difficult and complex tasks, announce meetings start them on time and have an agenda

A

Time

87
Q

People allow important events to become urgent events through the lack of good (blank) techniques

A

Time management

88
Q

An (blank) Refers to a computer-based system that allows you to receive and store documents in electronica form

A

Metronic filing system

89
Q

Files or documents related to personal issues usually have to be maintained for at least (blank) years

A

5

90
Q

If a person has an accident or a medical Related issue, files or documentation related to these issues usually Has to be kept for (blank)

A

The term of employment

91
Q

When in doubt, use the (blank) your mark as a good rule of thumb for keeping files or documents related to personnel issues

A

10

92
Q

(Blank) eaters

Lack of personal goals and objectives, lack of planning, procrastination, reacting to urgent events, telephone interruptions, drop visitors, trying to do too much yourself, effective delegation,Personal disorganization, inability to say no

A

Time

93
Q

Solving (blank)

  1. Accurately to find the problem
  2. Gather information
  3. Analyze the information
  4. Look for alternative solutions
  5. Select one or more of the best
  6. Take action
  7. Monitor the results
  8. Take correct of action if necessary
A

Problems

94
Q

When the answer to the problem comes to easily, make sure that you correctly identified the (blank)

A

Real problem

95
Q

As a manager, you should make (blank) a requirement in your organization

A

Change

96
Q

The (blank) curve indicates an approximate distribution of members ability to deal with the changes brought by new technology

A

Technology adaptation

97
Q

this small minority is the first to the store to buy any new product

A

Techies or innovators

98
Q

These individuals are ahead of the pack. They are interested in using technology to improve productivity

A

Visionaries or early adopters

99
Q

These people are pushed into the adoption of technology by the need to increase productivity, rather than being pulled by technology itself

A

Pragmatist

100
Q

These people are not comfortable with technology.

A

Conservatives

101
Q

These people resist new technology

A

Skeptics

102
Q

With change, (blank) may become more apparent

A

Conflict

103
Q

Regard everyone as a (blank).

A

Customer

104
Q

Who is responsible to make sure that the crew is in the appropriate uniform and that uniform is maintained and presentable

A

The company officer

105
Q

When building in management team provide for an environment in which (blank) is the norm

A

Disagreement

106
Q

What is an arrangement whereby employees are not required to join a union, but are required to pay a service charge fo Representation

A

Agency shop

107
Q

What is the process by which contract Disputes are resolved with a decision by a third-party

A

Arbitration

108
Q

What is the right and power to command

A

Authority

109
Q

What is a financial plan for in an individual or organization

A

Budget

110
Q

What is a financial plan to purchase high dollar items that have a life expectancy of More than one year

A

Capital budget

111
Q

What is a term in labor relations denoting that union membership is a condition of employment

A

Closed shop

112
Q

What Is a collective bargaining process; it gathers information and makes recommendation

A

Fact-finding

113
Q

What is a formal request for cost Of products and or services that are over a specified dollar amount

A

Formal bid

114
Q

What is a target or other objects by which achievement can be measured; in the context of management it helps to find purpose and mission

A

Goal

115
Q

What is a family of standards for quality management systems. ISO 9000 is maintained by it, and is ministered by accreditation and certification bodies

A

ISO

116
Q

What is collecting similar items into a single account and presenting them on one line in a budget document

A

Line item budging

117
Q

What is the process by which Contract disputes are resolved with the facilitator

A

Mediation

118
Q

What is a pre-established contract to provide goods or services from a vendor prior to an emergent event

A

Memorandum of understanding MOU

119
Q

What is a formal document indicating the Focus and values for an organization

A

Mission statement

120
Q

Something that One’s efforts are intended to accomplish

A

Objective

121
Q

A labor arrangement in which there is no requirement for the employee to join a union

A

Open shop

122
Q

A financial plan to acquire the goods and services needed to run an organization for a specific period of time, Usually one year

A

Operating budget

123
Q

The expenses and possible income related to the delivery of a specific program within an organization

A

Program budget

124
Q

A formal request for cost of products and or services that are over a specified dollar amount

A

Request for bid

125
Q

A solicitation typically used when you need design, consultant, products, or typically services

A

Request for proposal RFP

126
Q

A non-binding solicitation typically to determine cost for goods or services from pre-established vendors or contractors

A

Request for quote RFQ

127
Q

A term used to describe the situation in which an employee must agree to join the union after a specified period of time, usually 30 days after employment

A

Union shop

128
Q

An imaginary concept, usually favorable, of the result of an effort

A

Vision

Company Officer (Smoke) (13 decks)

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