Ch. 5 The Company Officer’s Role in Managing Resources Flashcards
Tom Bentley, “ The first thing I have always found to be important is to know ahead of time what (blank) you will need in any job to accomplish the goals you set for yourself
Resources
With a clear understanding of your organization’s (blank) , you can set goals and plan your own destiny
Vision
Personal life and professional life are (blank) and should be interchangeable
Equal
(Blank) declare the vision for the
Mission statements
(Blank) are the larger, strategic statements that may take several years to accomplish.
Goals
(Blank) help you identify where you are going
Goals
(Blank) are usually an element with in a go and represent the efforts of a shorter period
Objectives
(Blank) and (blank) help us identify where we are going and help us measure progress as we make the trip
Goals
Objectives
The (blank) guide is a recognized standard that identifies the fundamentals of project management across a wide range of responsibilities and projects, including the automotive, construction, and engineering industries
Project management and body of knowledge
PMBOK
(Blank) as a family of standards for quality management systems
ISO 9000
(Blank) is a systematic process and should be ongoing. It should start with a clear understanding of the goals in objectives.
Planning
A (blank) is a written formal set of goals that convey the mission of the organization the company or the individual; the reasons why these goals should be attained and how and when they intend to reach them.
Business plan
A (good) blank has a clearly defined goal, a logical set of objectives, a list of resources needed, method to measure progress
Business plan
What are the two most notable national resources for data related to departmental activities
The national fire Academy and The national fire protection
(Blank) involves the integration of human and physical resources, money, and time
Organizing
One of the ways to slow the process of adding additional layers of managers when an organization gets bigger is to
Delegate
(Blank) is often referred to as the granting of authority to another to carry out and assigned task
Delegation
To be affective , delegation
Of the duty and acceptance of the obligation for the job should be coupled with the (blank) to do the job
Authority
Effective delegation does not mean that the task is eliminated from the supervisors responsibilities. Implies that a (blank) has been established
Partnership
(Blank) to delegation:
I can do it better myself, it will take time to train someone, I am not sure that anyone else can do this, I really cannot take a chance on this project, I think my boss would want me to do this myself
Barriers
When delegating two trained and qualified members, defined the purpose of the work and leave the (blank) to the member
Details
(Blank) deal with the details of administering the union contract
Personnel specialists
Benefits that (blank) have advocated for their members: Improved wages and benefits, formal rules for hiring, promotions, pay, discipline and remuneration
Unions
(Blank) are of fix duration and provide a binding contract between the workers in management
Collective agreements
(Blank) allows the workers to be represented by the union
Collective bargaining
A characteristic of unions is that they have ( blank) - Only one union is authorized in a given job territory
Exclusive representation
In the private sector, less than (blank) percent of all non-farmworkers our union members
20
The (blank) is the AFL-CIO affiliated labor union for the fire service
IAFF International Association of firefighters
The (blank) main purpose is to negotiate for the rights, health, and safety of paid firefighters, the union provides free training for all firefighters and fire departments, with worthwhile programs addressing hazardous materials, special rescue response, terrorism response and health and fitness
IAFF
International Association of firefighters
The (blank) act protects the rights of individuals to form, join, or assist in the activities of the union. It also protects the unions from interfering with an employee’s rights as a citizen and as an employee
Labor-management relations
(Blank) occur when there is a differing interpretation of the contract between representatives of labor and management; when a violation of the contract has occurred; when there is a perceived violation of a law, regulation, or procedure; or even when there is just a perception of unfair treatment
Grievances
The first step in a grievance involves filing a complaint with the (blank)
Supervisor
Most grievances are resolved at the level of filing a complaint with the (blank)
Supervisor
A (blank) shop usually results from an agreement between their union and the employer that requires prospective employees to become members of the union prior to being hired, this is generally unlawful
Closed
A (blank) shop usually results from an agreement between the employer and the union that requires membership within a specified period of being hired
Union
In an (blank) shop, the agreement provides that union membership is not required, but payment of union dues is mandatory for all employees
Agency
An (Blank) shop is where employees are free to decide if they will join the union. If they do join the union they must pay dues if not they do not have to
Open
The length of a collective bargaining contract usually runs from (blank) years
1 to 5
Typical (blank) issues include the following: discharge, discipline, discrimination, grievance process, health and safety, hiring, insurance, leave, promotion, and shift duties
Labor-Management
The (blank) act of 1935 provided employees with the right to engage in Union activities
National Labor relations
The national Labour relations act of 1935 established the (blank) to supervise representation elections and to investigate allegations of unfair labor practices
National Labor relations Board
Growing anti-union sentiment, court decisions, and a pool of workers ready to replace the strikers have generally reduce the unions power through (blank) action
Strike
When the union and management cannot agree on the issues, they may agree to a (blank) coming in to help them settle their differences
Third party
The three levels of involvement by a third-party between the union and management are
Mediation
Fact finding
Interest arbitration
(Blank ) involves a third-party acting as a facilitator.
Mediation
The (blank) open communications channels, Persuades the two sides to meet, helps the parties readjust their positions on issues, and controls the process by scheduling the meeting time in agenda
Mediation
True or false: most labor contracts are settled without any assistance
True
(Blank): the third-party factfinder investigates the truthfulness of facts that are relevant to the impasse
Fact-finding
(Blank ) is the final step it allows the third-party to settle the issue
Arbitration
T or F: Arbitration is the last resort
True
In some states, the findings of an arbitrator are (blank), meaning the employer can choose to ignore the findings
Non binding
Research has shown that good labor (blank) occur when there is mutual trust and respect, honest and open communications, neutral problem-solving, good consistent contract administration, and timely resolution of grievances
Relations
The principal tool for managing money is called a (blank)
Budget
(Blank) are a management tool that represents nearly all of the five functions of management
Budgets
What two categories our budgets usually broken down into
Operating and capital
The (blank) budget of a department usually encompasses a single year and is tied to a “fiscal year” or a “calendar year”
Operating
(Blank) budget items are large, expensive items that last longer than one year
Capital
Most capital budgets are set up on a (blank) year span
10
For the fire service, classic examples of (blank) budget items are fire station an apparatus
Capital
Smaller departments and a lot of volunteer Department’s capital budgets are set up on a (blank) year spans due to smaller tax basis
5
Most of the departments expenses are in the (blank) budget
Operating
For most paid fire departments, (blank) percent or more of the operating budget is typically dedicated to salaries and related personnel costs
90
FTEs
Full-time equivalent positions
(Blank) expenses: FTEs, Fuel, utilities, supplies, and equipment
Operating
(Blank) budgeting and accounting, like items are collected for purposes of keeping track of the expenditures during the year.
Line -item
A request for a purchase, also referred to as (blank), is a solicitation used when you need design, consultant, products, or services and you are looking for answers.
Request for proposal
RFP
An (Blank) is most commonly used when the Specifications are broader in nature and the department is open to more than one specific brand of equipment or vendor of the department is requesting a rather complex commodity
Request for proposal
The advantage of an RFP over a formal bid process is
It allows for a selection based on the overall proposal rather than the price alone
Award of an RFP is not based on low bid but what is in the (blank)
Best interest of and value for the department
A (blank) communicates requirements from vendors and contractors, it’s Typically just for information and not binding in nature
Request for quote
Two factors to assist in deciding whether to use an RFP, in RFQ, or a bid is to determine.
If you are dealing with vendors or contractors in the overall dollar amount
If you are negotiating for a contractor to provide a service over a given period of time you should perhaps consider doing a (blank)
RFP
A (blank) is typically one who supplies goods or services
Vender
A (blank) is usually hired or makes an agreement to perform a specific service or a piece of work
Contractor
Consultants, independent contractors, physicians, lawyers, and construction contractors are common professions that are (blank)
Contracted
A (blank) is used when there is a need to expedite purchases or make an emergency purchases, either as the result of an actual emergency or because he commodity or service is needed to keep your organization operational
Memorandum of understanding
MOU
A (blank) budget gathers expenses that support a particular program
Program
When a budget needs to be cut, the last thing should be.
Training
To plan for major incidents, departmental officers need to conduct a (blank) For their districts
Needs assessment
Conducting a (blank) will outline the specific resources that will be needed for different types of incidents
Needs assessment
Steps for a (blank)
- Play the what if game
- spawn ideas
- Organize ideas
- Identify sources of resources
- Paying for the resources
- Construct a timeline
Needs assessment
Good (blank)
Keep track of the stations needs, identify items that would improve efficiency, involve everyone in the budget process, talk with other company officers to learn how to effectively manage the stations resources
Financial management
According to blank (work) expands to fill the time available for its completion
Parkinson’s law
Time management starts by setting (blank) and (blank)
Goals and objectives
(Blank) allows us to prepare for events rather than react to them
Planning
(Blank)management
Plan and prioritize, delegate as appropriate, establish goals for yourself, be organized and reduce clutter, make a schedule and stick to it, fit other things around these events, identify and work to illuminate time wasters, give first attention to difficult and complex tasks, announce meetings start them on time and have an agenda
Time
People allow important events to become urgent events through the lack of good (blank) techniques
Time management
An (blank) Refers to a computer-based system that allows you to receive and store documents in electronica form
Metronic filing system
Files or documents related to personal issues usually have to be maintained for at least (blank) years
5
If a person has an accident or a medical Related issue, files or documentation related to these issues usually Has to be kept for (blank)
The term of employment
When in doubt, use the (blank) your mark as a good rule of thumb for keeping files or documents related to personnel issues
10
(Blank) eaters
Lack of personal goals and objectives, lack of planning, procrastination, reacting to urgent events, telephone interruptions, drop visitors, trying to do too much yourself, effective delegation,Personal disorganization, inability to say no
Time
Solving (blank)
- Accurately to find the problem
- Gather information
- Analyze the information
- Look for alternative solutions
- Select one or more of the best
- Take action
- Monitor the results
- Take correct of action if necessary
Problems
When the answer to the problem comes to easily, make sure that you correctly identified the (blank)
Real problem
As a manager, you should make (blank) a requirement in your organization
Change
The (blank) curve indicates an approximate distribution of members ability to deal with the changes brought by new technology
Technology adaptation
this small minority is the first to the store to buy any new product
Techies or innovators
These individuals are ahead of the pack. They are interested in using technology to improve productivity
Visionaries or early adopters
These people are pushed into the adoption of technology by the need to increase productivity, rather than being pulled by technology itself
Pragmatist
These people are not comfortable with technology.
Conservatives
These people resist new technology
Skeptics
With change, (blank) may become more apparent
Conflict
Regard everyone as a (blank).
Customer
Who is responsible to make sure that the crew is in the appropriate uniform and that uniform is maintained and presentable
The company officer
When building in management team provide for an environment in which (blank) is the norm
Disagreement
What is an arrangement whereby employees are not required to join a union, but are required to pay a service charge fo Representation
Agency shop
What is the process by which contract Disputes are resolved with a decision by a third-party
Arbitration
What is the right and power to command
Authority
What is a financial plan for in an individual or organization
Budget
What is a financial plan to purchase high dollar items that have a life expectancy of More than one year
Capital budget
What is a term in labor relations denoting that union membership is a condition of employment
Closed shop
What Is a collective bargaining process; it gathers information and makes recommendation
Fact-finding
What is a formal request for cost Of products and or services that are over a specified dollar amount
Formal bid
What is a target or other objects by which achievement can be measured; in the context of management it helps to find purpose and mission
Goal
What is a family of standards for quality management systems. ISO 9000 is maintained by it, and is ministered by accreditation and certification bodies
ISO
What is collecting similar items into a single account and presenting them on one line in a budget document
Line item budging
What is the process by which Contract disputes are resolved with the facilitator
Mediation
What is a pre-established contract to provide goods or services from a vendor prior to an emergent event
Memorandum of understanding MOU
What is a formal document indicating the Focus and values for an organization
Mission statement
Something that One’s efforts are intended to accomplish
Objective
A labor arrangement in which there is no requirement for the employee to join a union
Open shop
A financial plan to acquire the goods and services needed to run an organization for a specific period of time, Usually one year
Operating budget
The expenses and possible income related to the delivery of a specific program within an organization
Program budget
A formal request for cost of products and or services that are over a specified dollar amount
Request for bid
A solicitation typically used when you need design, consultant, products, or typically services
Request for proposal RFP
A non-binding solicitation typically to determine cost for goods or services from pre-established vendors or contractors
Request for quote RFQ
A term used to describe the situation in which an employee must agree to join the union after a specified period of time, usually 30 days after employment
Union shop
An imaginary concept, usually favorable, of the result of an effort
Vision
