Chapter 1 Flashcards
___________ uses various communication techniques and strategies, both verbal and nonverbal, to encourage patients to express how they are feeling and to achieve a positive, empathetic relationship with the patient.
Therapeutic Communication
EMS providers carry out for principal communication tasks called the 4 E’s:
Engagement Enlistment Empathy Patient Education
_______ is the connection between you and your Patients.
Engagement
______ refers to your sincere identification with the patient’s feelings of anxiety, pain, fear, panic or loss.
Empathy
________ fortifies your bond by letting patients know what is happening and what you are doing.
Patient Education
_______ involves encouraging patients to participate in their own care and treatment decisions.
Enlistment
________ communication, which includes facial expression, body language, and eye contact, is a powerful form of communication.
Nonverbal
_______ is essential when such a complete assessment must be made.
Patience
Your ________ language should reassure patients that you are there to help.
nonverbal
As a general rule, communicate with patients using _______ matched to their knowledge and understanding.
terminology
________ involves good judgment combined with a knowledge of anatomy, physiology, and pathology seasoned by clinical experience to direct questioning about the patient’s complaint.
Clinical reasoning
A _________ is a working hypothesis of the nature of the problem.
differential diagnosis
A __________ is the presumed cause of the patient’s condition.
Working diagnosis
____________ is a process where decisions are made about a patient’s healthcare problems and appropriate therapeutic interventions are considered and implemented to improve the patient’s outcome
clinical decision making
_________ is a process of recognizing and classifying data (pattern) based on knowledge and experience.
Pattern recognition
The _______ is what the patient, family member, or friend reports to you as his or her primary concern.
chief complaint
_________ are conditions and complaints recognized by medical providers as key concerns.
Cardinal presentations
assessment of the patient’s mental status, or level of consciousness involves evaluation of _____ .
brain function.
LOC is associated with the function of the _____ and the cerebral hemispheres.
Reticular Activating System
The _____ is located in the upper brainstem and is responsible for maintenance of consciousness, especially a person’s level of arousal.
RAS
_______ is a high-level neurologic function and demonstrates a response to person, place, and time.
Awareness
The ______, used to assess victims of trauma or critical medical illness, is an effective toolbar assessing neurologic function and is particularly important in establishing a patient’s baseline LOC.
Glasgow Coma Scale
A GCS of ______ or less often indicates the need for aggressive airway management.
8
A _____ airway allows good airflow and is free from fluids, secretions, teeth and other types of foreign bodies the may obstruct airflow.
patent
