Ch 9: Scheduling Appointments & Patient Processing

Question 1

Something conductive to comfort, convenience, or enjoyment

Answer 1

Amenity

Question 2

It’s a software system that answers phones automatically and routes calls to staff after the collar response to props; also used to call a large number of patients to remind them of appointments or make announcements.

Answer 2

Automatic call routing

Question 3

Statistical data of a population. And healthcare this includes patient name, address, date of birth, employment and other details

Answer 3

Demographics

Question 4

And unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or as expected.

Answer 4

Disruption

Question 5

Patients who are returning to the office who have previously been seen by the doctor

Answer 5

Established patients

Question 6

A means of achieving a particular end, As in a situation requiring haste or caution

Answer 6

Expediency

Question 7

And appointment type used when a patient needs to see the provider after a condition should have been resolved or to monitor and ongoing condition a.k.a. recheck appointment

Answer 7

Follow up appointment

Question 8

Marked by a cord in sentiments for action; having the parts agreeably related.

Answer 8

Harmonious

Question 9

A secondary use or disclosure that cannot reasonably be prevented, is limited in nature, and occurs because of another use or disclosure that is permitted.

Answer 9

Incidental disclosure

Question 10

A two week communication system with a microphone and the loudspeaker at each station for a localized use

Answer 10

Intercom

Question 11

Essential; been an indispensable part of a whole

Answer 11

Integral

Question 12

A two-way communication; mutual or reciprocal action or influence.

Answer 12

Interaction

Question 13

Space of time between events

Answer 13

Interval

Question 14

Something in which a thing originates, develops, it takes shape, or is contained; a basis on which to build

Answer 14

Matrix

Question 15

When a patient fails to keep an appointment without giving advanced notice

Answer 15

No show

Question 16

A written document describing the healthcare facilities privacy practices. The patient must be provided with the document & sign acknowledgment of receipt

Answer 16

Notice of Privacy Practices

NPP

Question 17

A quick, accurate and intuitive cognition; a capacity for comprehension

Answer 17

Perception

Question 18

Constituting an alteration of ordinary spelling that better represents the spoken language, uses only characters of the regular alphabet, and is used in the context of conventional spelling

Answer 18

phonetic

Question 19

A type of software that allows the user to enter demographic information, schedule appointments, maintain lists of insurance payers, before billing tasks and generate reports.

Answer 19

Practice management software

Question 20

A process required by some insurance carriers in which the provider obtain his permission to preform certain procedures or services or refers to a patient to a specialist.

Answer 20

Pre-authorization

Question 21

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure.

Answer 21

Precertification

Question 22

Something that is necessary to an end or to carry out a function

Answer 22

Prerequisite

Question 23

Competency as a result of training or practice

Answer 23

Proficiency

Question 24

Notes used in the medical record to track the patient’s progress and condition

Answer 24

Progress notes

Question 25

And appointment type used when a patient needs to see the provider after a condition should have been resolved or to monitor and I’m going condition a.k.a. the follow up appointment

Answer 25

Recheck appointment

Question 26

A system for examining and separating into different groups; in the medical office, it means determining the severity of illness that patients experience And prioritizing appointments based on that severity

Answer 26

Screening

Question 27

Of, relating to, or arranged in a sequence

Answer 27

Sequentially