Ch 9: Scheduling Appointments & Patient Processing Flashcards
Something conductive to comfort, convenience, or enjoyment
Amenity
It’s a software system that answers phones automatically and routes calls to staff after the collar response to props; also used to call a large number of patients to remind them of appointments or make announcements.
Automatic call routing
Statistical data of a population. And healthcare this includes patient name, address, date of birth, employment and other details
Demographics
And unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or as expected.
Disruption
Patients who are returning to the office who have previously been seen by the doctor
Established patients
A means of achieving a particular end, As in a situation requiring haste or caution
Expediency
And appointment type used when a patient needs to see the provider after a condition should have been resolved or to monitor and ongoing condition a.k.a. recheck appointment
Follow up appointment
Marked by a cord in sentiments for action; having the parts agreeably related.
Harmonious
A secondary use or disclosure that cannot reasonably be prevented, is limited in nature, and occurs because of another use or disclosure that is permitted.
Incidental disclosure
A two week communication system with a microphone and the loudspeaker at each station for a localized use
Intercom
Essential; been an indispensable part of a whole
Integral
A two-way communication; mutual or reciprocal action or influence.
Interaction
Space of time between events
Interval
Something in which a thing originates, develops, it takes shape, or is contained; a basis on which to build
Matrix
When a patient fails to keep an appointment without giving advanced notice
No show
A written document describing the healthcare facilities privacy practices. The patient must be provided with the document & sign acknowledgment of receipt
Notice of Privacy Practices
NPP
A quick, accurate and intuitive cognition; a capacity for comprehension
Perception
Constituting an alteration of ordinary spelling that better represents the spoken language, uses only characters of the regular alphabet, and is used in the context of conventional spelling
phonetic
A type of software that allows the user to enter demographic information, schedule appointments, maintain lists of insurance payers, before billing tasks and generate reports.
Practice management software
A process required by some insurance carriers in which the provider obtain his permission to preform certain procedures or services or refers to a patient to a specialist.
Pre-authorization
A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure.
Precertification
Something that is necessary to an end or to carry out a function
Prerequisite
Competency as a result of training or practice
Proficiency
Notes used in the medical record to track the patient’s progress and condition
Progress notes
And appointment type used when a patient needs to see the provider after a condition should have been resolved or to monitor and I’m going condition a.k.a. the follow up appointment
Recheck appointment
A system for examining and separating into different groups; in the medical office, it means determining the severity of illness that patients experience And prioritizing appointments based on that severity
Screening
Of, relating to, or arranged in a sequence
Sequentially
