Ch 3 Professional behavior in the workplace

Question 1

Distinguishing traits, qualities, or properties

Answer 1

Characteristics

Question 2

Behavior towards others, outward manner

Answer 2

Demeanor

Question 3

Obviously harmful or damaging

Answer 3

Detrimental

Question 4

To disburse, to spread around

Answer 4

Disseminate

Question 5

A therapeutic communication technique in which a person responds with a few lien term that indicates how the individual feels about a problem

Answer 5

Reflection

Question 6

Defined as having a courteous, conscientious, and respectful approach to all interactions and situations in the workplace.

Constantly displayed through their attitude, appearance, and behavior.

Involves five attributes:

1. Courteous and respectful
2. Diplomatic and tactful
3. Responsible and honest
4. Response to criticism
5. Professional image

Answer 6

Professionalism

Question 7

Or a set of values based on the moral virtues of hard work and diligence

Answer 7

Work ethics

Question 8

Involves three concepts:

1. Personal problems and baggage
2. Rumors and the grapevine
3. Personal phone calls and business

Answer 8

Obstructions to professionalism

Question 9

Awareness of this helps us determine the actions and behaviors that we find an acceptable. It make it possible To respect our Strengths, abilities, and individuality and those of others.

Establishing these results in:

• improved self confidence
• better ability to communicate honestly with others
• relationships based on honesty and respect

Answer 9

Self boundaries

Question 10

This is simply deciding which tasks are most important.

Answer 10

Prioritizing

Question 11

Participation in this organization has the following benefits:

• legal counsel which represents MAs across the US to fight for the rights of medical system practice and this council stays abreast of federal and state laws regarding medical assisting
• membership shows a level of seriousness about your chosen profession
• members receive a complimentary subscription to CMA Today
• They offer their national MA exam (CMA)to members at a reduced rate

Answer 11

American Association of Medical Assistants

AAMA

Question 12

To deliver comprehensive quality patient care, everyone who interacts with patients, from the time they enter the facility to the time they leave, must work as a cooperative member of the healthcare team.

Answer 12

Healthcare team dynamics