Ch. 8 Communication Vocab

Question 1

aggressive behavior

Answer 1

standing up for ones rights in a negative manner that violates the rights of others

Question 2

assertive behavior

Answer 2

ability to stand up for oneself and others using open, honest and direct communication

Question 3

body language

Answer 3

nonverbal communication

Question 4

bullying

Answer 4

negative, often repetitive, disruptive behavior, also referred to as horizontal violence, lateral violence, and professional incivility

Question 5

channel

Answer 5

term used in communication theory to denote the medium selected to convey the message, the channel may target any of the receivers senses

Question 6

cliche

Answer 6

a stereotyped, trite or pat answer

Question 7

communication

Answer 7

process of sharing information, process o generating and transmitting meanings

Question 8

communication

Answer 8

process of sharing information, process of generating and transmitting meanings

Question 9

CUS (communication tool)

Answer 9

communication tool to assist in effective communication related to patient safety concerns, acronym, (i’m Concerned, I’m Uncomfortable, this is unSafe)

Question 10

helping relationship

Answer 10

interaction that sets the climate of movement of the participants toward common goals

Question 11

horizontal violence

Answer 11

anger and aggressive behavior between nurses or nurse to nurse hostility

Question 12

organizational communication

Answer 12

process of communication that invovles individuals and groups to achieve established goals